I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union m... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more
Company replied
Outstanding! Called in for some assistance in setting up auto-pay for my car loan. Rep was courteous, professional, and treated me like a valued customer even though I am brand new. Thank You!
Company replied
When my family and I opened our account here at Desert Financial Kayla made it so smooth and explained everything in detail and very patient with us. We look forward to doing business.
Company replied
Company details
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.4
Excellent
325 reviews
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Courteous and professional!
May 12, 2025
Unprompted review
Reply from Desert Financial Credit Union
Thanks for sharing your experience with us!
Mostly the customer service
Mostly the customer service, Mat was very helpful with a lot of knowledge on all my questions. He even called me a few days after I open my account for any questions or concerns. Nobody does that any more.
I feel special.
May 14, 2025
Reply from Desert Financial Credit Union
Thanks for the review, Edgar! We're happy to hear that our service was helpful and informative. It's great to know that the follow-up call made you feel valued. We appreciate your feedback!
Thieves
I never had this experience with any other bank, even with opening a new account or being a new member. I deposited a paycheck into my account on Friday 05/16. What a huge mistake that was! Even with being new to the bank you'd think it'd be clear in a few days, like by Monday or Tuesday. That's always been my experience with other banks and credit unions I've done business with throughout the years. I called DF on Monday 05/19 to see what status was. They said it won't clear until 05/26 which is also a holiday so I'm not holding my breath on that. They also can't stop the process once started, so they are holding my money hostage until it clears. NEVER in my life have I had a financial institution have something take that long. A couple days is pretty typical and no big deal. Over 10 days is ludicrous and unacceptable. Unfortunately, I have to deal with them until they aren't holding my money hostage any more. Thank God it's just a personal account and not a business one. The only good thing is now I know where not to bring my business and personal needs.
May 19, 2025
Reply from Desert Financial Credit Union
Thank you for taking the time to share your experience Mike. We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important timely access to your funds is, and we regret that your deposit experience did not meet your expectations or align with what you’ve experienced at other institutions.
As part of our commitment to account security, especially for new accounts, we sometimes place extended holds on certain deposits to mitigate the risk of fraud. While these policies are designed to protect both our members and the credit union, we understand that they can feel restrictive and inconvenient, particularly when you’re accustomed to quicker processing elsewhere.
We value your feedback and take it seriously as we continue evaluating how to balance safety with a smooth banking experience. If you’d like to speak more in-depth about your specific situation, please give us a call at (602) 433-7000. Thank you again for your candid feedback!
Stacie schible
I have been going to see Archie for years she has always been a very good listener to your needs!! Love her!!
May 20, 2025
Reply from Desert Financial Credit Union
We're so glad to hear that you've had such positive experiences! We appreciate your kind words and are delighted that you feel heard and supported. Thanks for your review!
They were very professional and tried…
They were very professional and tried to help me in anyway that they could.
May 12, 2025
Reply from Desert Financial Credit Union
We appreciate your positive feedback and are glad we could assist you, Michael!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Patricia! Glad to hear that you found opening an account easy.
Great service
I was very well attended and received guidance for the app and was helped with small changes in my children accounts.
April 26, 2025
Reply from Desert Financial Credit Union
We're happy to hear about your experience! We appreciate your positive feedback!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Jessica!
Extraordinary customer service!!
I went into the bank to open a new account. I had to sign in at the teller’s window and they were polite and friendly. I was then called to the back and the woman who helped was extremely pleasant and was a joy to work with. I’d highly recommend Desert Financial Credit Union to everyone!!
May 17, 2025
Reply from Desert Financial Credit Union
We're happy your experience opening a new account was so positive. Thank you for the recommendation and for leaving a 5-star review!
Someone actually called me and asked me…
Someone actually called me and asked me about my financial needs.
May 13, 2025
Reply from Desert Financial Credit Union
Thank you for letting us know that you appreciated our team reaching out regarding your financial needs, Tommie!
Reply from Desert Financial Credit Union
We appreciate your kind words and are glad you were satisfied with our service, Shannon!
Very easy to establish an account
Very easy to establish an account. Good follow-up, but still waiting for our debit cards and it's been over 2 weeks now.
May 19, 2025
Reply from Desert Financial Credit Union
Thank you for sharing your feedback with us! We're delighted that you found opening an account easy. We're sorry you haven't received your debit card in the mail. You can visit any of our branches to have a debit card printed the same day.
Excellent Sales and Customer Service
I had a 54 year career in banking and worked my way up to VP in Commercial/Retail Sales and Branch Management and I found your bank to be knowledgeable in your banks products, had superior sales skills and friendly and efficient during the opening process. We opened 2 checking accounts with debit cards,and a savings accounts. He set set both of us on our online banking apps and cross sold us on your trust and investment services. We have an appointment on
June 13th at his branch. What more could you ask for.
May 8, 2025
Reply from Desert Financial Credit Union
We appreciate you sharing your experience. It's great to hear the account opening process was efficient and that our team's knowledge and sales skills were beneficial to you. We're glad you're exploring our trust and investment services. Thank you!
Can't get account registered
Can't get account registered so I can do my banking online.
May 13, 2025
Reply from Desert Financial Credit Union
Hi, Shelly! We're sorry to hear you're having trouble setting up Online Banking. If you need assistance, please stop by a branch or call us at (602) 433-7000.
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Terri!
The best experience
May 19, 2025
Reply from Desert Financial Credit Union
Thanks for sharing your positive experience, Eliseth!
Reply from Desert Financial Credit Union
Thank you so much for sharing your positive experience!
I asked for no mail or email and have…
I asked for no mail or email and have received Both multiple times!!!
May 19, 2025
Reply from Desert Financial Credit Union
We're sorry about that, Christopher! You have unsubscribed from all marketing emails, but you will continue to receive account-related and legal notifications.
The young man that helped me was…
The young man that helped me was professional and knowledgeable.
May 13, 2025
Reply from Desert Financial Credit Union
We're glad to hear that you found our team member to be professional and knowledgeable. Thank you for your positive feedback!
Reply from Desert Financial Credit Union
We're happy to hear that opening an account was easy. Thanks!
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