Be careful going to Desert Gastroenterology in Henderson, NV!
I had gone by this business location a few times for questions and or pickup or drop off. Today, I got blindsighted by this business, via particular NP Natalie H., of Desert Gastroentrerlogy received a letter to state they no longer have me as their patient after I gave a copy of the past records of mine last week to show them as NP Natalie's notes to show there were errors on her last notes of mine stating that I declined a Colonoscopy, which I don't ever recall declining it from them 2024 visits as I only saw them 2 times that year. I was letting them know this had to be an 'error' on her notes this was added to my last current note stating I declined in the past for a Colonscopy notes stating it except the last visit note that I received, which was just put there.
One of the front desk staff, Charlotte, seem to be a little rude to me on the phone before I came by as I told her how she's treating me on the phone and trying to be clear and to I was giving her a copy of the last 2019 showing the type of preparation I was hope to get from them that was used better than the other one used by another Gastroenterologist that affected by body back in 2024 before I got the procedure done.
I did not expect this letter to blindside me by this Desert Gastroenterology NP Natalie signing it and she only hears what the staff(s) says bad things to her about me but doesn't give me the opportunity to explain my side as a retired military and a patient of theirs as their staff can feed bad information to the doctor or NP's.
So since this type of business do this to people behind their back, especially to a retired military veteran, after sacrificing our freedom for us twice, as they are no better themselves like they think, but they operate like a double-crossing business and is inconsistent with the notes or how they handle their patients with disrespect.
The sad part of this is that you all only get to see what they show on the outside surface till you try to validate their service then they betray their patients.
Now I see why their low review ratings on YELP correlates with my feedback here. I didn't think these kind of people stoop so low for themselves.