Designed By Debz Reviews 736

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the comfort and sensory-friendly nature of the fabrics and designs. Many appreciate the excellent customer service, noting helpful and prompt responses, and the overall positive experience with their purchases. People frequently mention the unique and fun patterns, as well as the support for a small, ethical business. However, some customers experienced issues with sizing, finding that products did not fit as expected despite using sizing guides. A few reviewers were dissatisfied with the customer service regarding order problems, such as incorrect items or lack of communication. There were also occasional mentions of long waiting times for orders, and a small number of people reported quality issues like seams not holding up or items arriving damaged.

What people talk about most

Product

Customers generally express satisfaction with the products, particularly praising the comfort and quality of... See more

Quality

Users describe positive interactions with quality, highlighting products as beautifully made with soft,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers appreciate the personalized touches, such as... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and prompt... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the comfort and support of... See more

Based on these reviews

Rated 5 out of 5 stars

I had to wait for my underwear to be made, but this is a sustainable brand, not fast fashion and they most certainly don’t contribute to the mountain of clothing in landfill. As with last time, the... See more

Rated 5 out of 5 stars

I cannot tell you how much I love this company. I've got a drawer full of the comfiest, cutest undies, that wash and dry countless times and never diminish in quality. I have pain conditions and senso... See more

Rated 5 out of 5 stars

Great company, good communication and shipping was fast. Luckily I'd read the other reviews about this bra and sized up! I'd recommend going up 2 sizes from your regular. Also weirdly for a compressio... See more

Company replied

Rated 5 out of 5 stars

First time using wilde mode and won't be my last. Brilliant customer service kept me updated through the whole process. Finally a comfy bra that actually fits properly. The fabric is buttery soft, d... See more

Company replied


Company details

  1. Underwear Store
  2. Beach Clothing Store
  3. Clothes and Fabric Manufacturer
  4. Clothing Store
  5. Lingerie Store
  6. Plus Size Clothing Store

Written by the company

Founded by Debz, Designed by Debz is for individuals who value sensory comfort, self-expression, and the expertise behind handmade, slow-fashion. Debz Breen (the founder of brand Wilde Mode) is a multi-award-winning designer and entrepreneur from Dundee, Scotland. She's a disabled, queer, neurodiverse designer and artist who's all about that creative freedom in her work. Designed by Debz is a Dundee-based slow-fashion studio in Scotland that makes clothing and apparel that look good AND feel like you. This brand isn't about fast fashion or chasing attention, it's about connection, intention and making pieces that FEEL like you. Our hands-on approach is at the heart of everything we make. Every piece begins the same way - with a feeling: comfort, protection, confidence, softness and strength. We are not trend-led, not mass-produced, not proformative, but honest, thoughtful in design, and most of all, made to be lived in.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

736 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic. Highly Recommend.

I contacted Wilde Mode through Instagram after a disappointing purchase from a different brand, it had made me nervous to try any other online sellers, but Debz put me right at ease.

I went to their office and was measured, once my purchases (2 bras, 2 pants, 1 bikini) were made, they let me know, and I went in to try them on.

Ended up ordering more items straight away. Cannot recommend them highly enough. Debz and the team are amazing, and couldn't have been more supportive.

Also, the bras are amazing, as someone with a small back and large cup finding comfortable bras I can wear for more than a few hours is almost impossible, but not any more. I can keep my Wilde MOde bras on all day with no issues, no pain, or uncomfortable feels.

June 28, 2024
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Reply from Designed By Debz

Hey Cheryl! Thank you so much for your lovely review! We are so pleased you like your bras and pants and it was a pleasure to help you out :) Wilde Mode

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Rated 5 out of 5 stars

Lovey bespoke bra’s

Worked closely with Debz to get my perfect fit. She was patient with me and didn’t put any time pressures on me when we were talking about returning and remaking. She, herself, is chronically ill, as am I, so she understood why I might need some extra time to get the ill-fitting bra’s to the post office. Looking to order some more bras after Christmas.

Thank you, Debz & co 💗💗

July 17, 2024
Unprompted review
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Reply from Designed By Debz

So glad we got the size correct for you! We look forward to having you back for more goodies in the future :) Wilde Mode x

Rated 3 out of 5 stars

Great company, unfortunately not for me

Ordered from this company because I loved the funky prints on their bras & the fact that they're all hand made in the UK. I followed their measuring instructions to the letter and was careful to choose the recommended size. Once I'd ordered, communication was good about the making and delivery times.

However, unfortunately the 'made to measure' service didn't work out for me. I found the under-bust band fitted perfectly, but because there are no fastenings and the fabric isn't very stretchy, the bra is hard to get on, and I can hear stitches ripping each time I try to get it over my shoulders. Also the cups are very tight, which means my girls are well supported, but feel very squished and they don't have a nice shape under clothes (I'm a D cup and they look flat!).
Because the bras are made to measure, they can't be returned (this is made very clear on the website, so not complaining) and although the company offer to remake ill-fitting items, I didn't want to pay the fee for this on top of the price of the original bra, only to receive another bra that might also not be right.
So I'm left with a fairly expensive bra that'll just be for slouchy weekend clothes.
So stars given for a UK business and lovely prints, but starts lost for a disappointing final product.

June 29, 2024
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Reply from Designed By Debz

Hello, please email us and we can sort out an exchange for you. There is no longer a fee to exchange a bra. 🥰 we would love to find the right size for you so you feel amazing!! 🤩

Rated 5 out of 5 stars

Multiple positive experiences

Ordered from wilde mode multiple times, everything has always been great quality, looks so nice and is so comfy, highly highly recommend

June 29, 2024
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Reply from Designed By Debz

Always love making your goodies! Thanks for the review <3 Wilde Mode

Rated 4 out of 5 stars

Really good value for a tailored plus…

Really good value for a tailored plus size bra. It took a whole to come but I'd be worried if it didn't. It isn't massively supportive but it fits and it's comfy and is a great one for bed.

June 24, 2024
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Reply from Designed By Debz

Thanks for your review! If you feel the bra is not offering enough support please reach out to us and we will be happy to assist you to find a more supportive size 🥰

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Rated 5 out of 5 stars

Great communication

Great communication. Fab product.

June 23, 2024
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Reply from Designed By Debz

THANK YOU FOR YOUR FEEDBACK! We are so pleased you are happy with your purchase. See you again soon! x

Rated 5 out of 5 stars

Fabulous fit

Fabulous fit, comfortable and supportive
The patterns are amazing and orders can be customised.
Best underwear ever

June 22, 2024
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Reply from Designed By Debz

Ahhhh thanks we like to think so too 😝

Rated 5 out of 5 stars

Well worth the wait!

I placed my order for the Pride Axolotl bikini on the 1st of June - I had ordered a bralette and briefs. Because everything is made to order it took about six weeks, but when it was dispatched on the 15th of July I received it on the 17th. The design itself is super cute and I love how it incorporates several different Pride flags into the fins on the axolotls - including the asexual flag, which as an ace person made me love it even more. The items themselves are so cute and comfortable and they fit me really well - I now wear them both swimming regularly and I feel really confident in them. I will absolutely buy from this place again.

June 1, 2024
Unprompted review
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Reply from Designed By Debz

So pleased you are feeling confident! We LOVE that for you!! x

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Rated 5 out of 5 stars

Fantastic customer service and bras…

Fantastic customer service and bras that fit, are comfy, give support and are beautiful. The product and the team behind it make me smile. If you are undecided then take the leap, it will be worth it!

July 30, 2024
Unprompted review
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Reply from Designed By Debz

We really appreciate your feedback and ar so pleased you like them too! x

Rated 5 out of 5 stars

I love the quirky designs and the body…

I love the quirky designs and the body inclusiveness.

It did take a long time to get the products but it was definitely worth the wait. I appreciate how thorough the company was when explaining how their sizing was different and the best way to sort it by only ordering 1 bra to begin with to make sure it fits. I probably should have sized up on the underwear but they still fit, just a little on the tight side.

The material is soft and comfortable and flattering.

June 1, 2024
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Reply from Designed By Debz

We ar super chuffed you are happy with your undies - thank you x

Rated 5 out of 5 stars

Amazing company

I really can't put into good enough words how amazing Wilde Mode is .
I have bought lots from them and always been over the moon with my purchases . There comfort tops , as a disabled lady are brill so easy to put on and comfortable to wear all day and come in such unique patterns and fabrics . What really made me fall in love with Wilde Mode is when I put a flip comment on a Facebook post about how I'd love a dress made in a specific fabric an few emails back and forth and I now own a stunning dress in the fabric I wanted which fits like it was made just for my body shape (thats because it was 😍) you can't beat handmade to fit excellent . Keep up the good /hard work Debz and all the staff at Wilde Mode . 💖🌈

July 23, 2024
Unprompted review
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Reply from Designed By Debz

You are amazing!! thank you xx

Rated 5 out of 5 stars

Best Undies Ever!

I am so in love with my comfort bras and matching briefs! They are both the best fit I have ever experienced. The customer service was great and staff were really lovely. Highly recommend Wilde Mode if your looking for comfy undies!!

July 20, 2024
Unprompted review
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Reply from Designed By Debz

Awhhhh!!! We love that! We are so pleased you are happy with your new undies <3
Team ~Wilde Mode

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Rated 5 out of 5 stars

Best bras for my girlies

Well worth the wait to keep my girls enclosed in comfort and in style. I'm not small in the breast area and have found many pull on bras to be lacking in space for my actual frontage but these are perfect!
Gone are the days now where I wake up for work and cry when I open my undies draw to pull out a bra.
These are the most comfortable bras I have ever worn in my 53 years on this planet, and having worn a bra for 42 of those years you can guess that I've tried a few!

Happy girls means happy me 😘

May 30, 2024
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Reply from Designed By Debz

Hehe, so glad your girls (and you) are happy!

Rated 5 out of 5 stars

Fabulous company!

Fabulous company, stunning handmade items, super comfy and brilliant designs, would highly recommend!

May 26, 2024
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Reply from Designed By Debz

Yey! So glad you like them. See you again soon! <3

Rated 5 out of 5 stars

I was lucky enough to be sent a sample…

I was lucky enough to be sent a sample of a new bra. It was still amazingly comfortable, but with a little firmer support (which when you’ve got an M cup, all support is needed). Adjustable straps mean that there’s no slipping or constant adjustment needed. Definitely will be buying more!

June 27, 2024
Unprompted review
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Reply from Designed By Debz

We are so pleased you like the new edits x

Rated 5 out of 5 stars

SAMPLE bra test & review

I was sent a SAMPLE bra to test & it’s brilliant! Appearance it’s a lovely bra, it’s slightly more structured than the comfort bras, due to a mesh layer. This absolutely would be supportive enough for light sport. It holds the girls in place perfectly, with a great lift. There’s very little bounce. Also love the thicker slider straps for sensory stability.

I’m autistic and I have sensory issues, but this bra fits like a second skin and i barely know I have it on. I would highly recommend & I will be getting more of this style when released.

June 28, 2024
Unprompted review
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Reply from Designed By Debz

We are so happy you are happy with the new edit!

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Rated 5 out of 5 stars

10/10

I've had trouble finding bras that fit well and are comfortable at the same time my whole life. I don't even remember how I found Wilde Mode but I'm sure glad I did! I've had both a comfort bra and a comfort top and they fit perfectly and are SUPER comfortable. I'm an RN that has 12 hr shifts and I have worn both types a few times and these are some of the very few that don't make me want to scream by the end. I highly recommend this company!

Remember to measure accurately and use their bra size calculator. It's easy to just slide your measurements in. Keep in mind that their products are hand made and do everything made-to-order so it does take a while to ship out; my order took 6 weeks to ship. That's very normal for a small, slow fashion business.

June 27, 2024
Unprompted review
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Reply from Designed By Debz

Thank you for your feedback, we are with you on the not taking it off once you are home! Brilliant x

Rated 2 out of 5 stars

Company was initially helpful but it…

Company was initially helpful but it went downhill from there. They offer adjustments done if the product doesn't fit - I used the size guide and spoke to the lady who owns it. Was advised the wrong size, I had to pay for returns and to have the next item sent. The product was incorrect (I specifically ordered plastic sliders not metal for airport security) and also didn't fit again. Was told I would need to send it back at my own cost, and then pay to have the replacement sent out. Because the item is not faulty but human error... So I still don't see why I have to pay for their error.
They do state somewhere in their mile long terms and conditions that this is not their problem. They claim to be a small business but have said that they have a team who make the bras and hundreds of orders. and because they are a small business they can't afford to take a return. This doesn't really add up with what I've seen within a lot of small businesses I personally know and do work for.
I guess I will donate the bra to charity, but buyers beware.

June 6, 2024
Unprompted review
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Reply from Designed By Debz

Hello,

Thank you for sharing your experience with us. We’re sorry to hear that you’re unhappy with our service. As a small business, we strive to offer personalized support and adjustments to ensure the best fit.

We apologize for any inconvenience caused by the sizing advice and the need for plastic sliders. Our policy requires customers to cover return shipping costs when the item is not faulty. This is outlined in our terms and conditions, which we understand can be lengthy.

We appreciate your feedback and will use it to improve our services. If you’d like to discuss this further, please reach out directly, and we’ll do our best to find a resolution.

Thank you,
The Wilde Mode Team

Rated 5 out of 5 stars

Journey of the bras

I brought one bra to begin with using their size guide and first time measuring myself. The bra wasn't quite right but they sent a guide that had options of arms too tight, boobs falling out and what that means. Using the second guide I ordered another bra and it was a perfect fit. I reached out to customer service about the first bra as I loved the design and customer service was great and was able to do me a custom order. I have since ordered a bunch more bras and have loved everyone. Honestly it does not feel like I am wearing bra as they are so comfortable. No more digging in, side boob pop out or itchy in the heat. Me and the husband have also noticed my skin is softer. So it's a win all way round. The wait for the bra is worth it and I love knowing it has been handmade.

June 13, 2024
Unprompted review
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Reply from Designed By Debz

Thank you so much for sharing your experience! We're thrilled to hear that our size guide and customer service helped you find the perfect fit. We're also glad to know that you’re loving the comfort and design of our bras.

Your kind words about the custom order and overall comfort mean a lot to us. It's fantastic that you've noticed a difference in how your skin feels too! We appreciate your patience with the wait time, and we're happy to create handmade pieces that bring you joy.

Thanks again for your support!

Warm regards,
The Wilde Mode Team

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