I requested return as the size was not right. The e-mail i have received was saying to wait for another e-mail which never came and I was waiting like alkost a month
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I returned Gucci baby hat via Hermes and confirmed delivery 19th May 2021 have sent numerous emails and calls chasing my refund to date I have not been refunded despite being told my refund would e pr... See more
First time buying from here first of all i'm happy i bagged a bargain and secondly the lasses in store were really helpful when i rang up the shop regarding my order. After initially having a few worr... See more
Absolutely terrible service and attitude to customers. Bought kids shoes and those broke in a week. I did send photos straight away and was told i need to send those back and they will then send to... See more
Company details
Written by the company
Designer Childrenswear is a leading destination for luxury childrenswear, offering an exclusive selection of premium brands for stylish little ones. Originally established with a strong reputation for quality and service, we officially relaunched this year under new management, with a renewed commitment to exceptional customer experience, curated collections, and seamless online shopping. Our passion for fashion and dedication to excellence ensure that every order is handled with care, bringing the latest in designer kidswear straight to your doorstep. Whether you're shopping for timeless classics or the latest trends, Designer Childrenswear is here to provide a first-class shopping experience. For any inquiries, feel free to contact our friendly customer service team at care@designerchildrenswear.com.
Contact info
United Kingdom
- care@designerchildrenswear.com
- designerchildrenswear.com
1.7
Bad
26 reviews
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Hasn’t replied to negative reviews
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Excellent Customer service
I received an email from customer services stating they apologise but the tracksuit I ordered was out of stock and to contact them for a resolution. Called the number on the email, was picked up straight away, customer services where really apologetic and helpful, offered an extra 40% off another tracksuit that was reduced already in the sale. They then called me back to say the item was picked and the agent had the tracksuit in her had, and would gift wrap it for me and send it next day delivery. Two days later the tracksuit was received beautifully gift wrapped, and the tracksuit was gorgeous and excellent value for money because I ended up getting nearly £100 off. Overall I am really happy and the customer service operative I have spoken to was excellent. Would definitely recommend and would but from them again.
December 1, 2019
Unprompted review
Awful experience with this company
Awful experience with this company, say the send goods but do not, have to go through PP to get money back, never again, AVOID !! they need to go back to the market stall where they set up.... Kevin is rude !! Just thankful I got all my money back, always pay paypal.....
January 24, 2019
Unprompted review
Amazing customer service
Ordered a coat and hat online to pick up in store, the girls in the shop were lovely and helped me choose a coat and hat for my eldest son. Will definitely be ordering again
September 10, 2018
Unprompted review
They breached consumer law, they ignore your rights - very bad experience
Horrible experience. Purchased a pair of expensive branded trousers for a small child, waited for the child to grow for them to fit (about a year). After the first wear, the popper on the trousers broke. I called the company, asking for the repair or replacement - I was well within the limits of Sales of goods Act. I was fobbed off for a month. My emails went unanswered, no solution was given, despite me straight away having provided photos that showed that the trousers are obviously in virtually new condition apart from this manufacturer defect - faulty popper (so the trousers cannot be used). The manager -lady on the phone was incredibly rude to me and talekd over me without a stop. In my opinion, this company are unfair, their customer serivce is awful. Run, run, run, do not buy anything from them - if you are evedr unlucky to buy a faulty designer item - they will do everything to get rid of you without satisfying your rights!
August 2, 2016
Unprompted review
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