Scam site, don’t use! Ordered item which never arrived. Tried contacting them many times and had zero responses. Terrible customer service, terrible company.
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See what reviewers are saying
I ordered some trainers. After a week I was feeling anxious because of the cost and bot knowing this company and after reading the negative reviews I sent an email asking if they knew when i could... See more
Ordered Nike panda dunks, took about a week to receive email of dispatch. I emailed them and I got a reply back, was assured they are getting shipped out the next day which it did as I received my dis... See more
Absolute scam of a company. Do not use. I waited way over the the estimated time for delivery of trainers. When they eventually arrived I didn't need them anymore as I had to purchase elsewhere becaus... See more
Company details
Written by the company
We at Designer Supplier are a high end fashion store that thrive in delivering a completely unique luxury shopping experience for our valued customers
Contact info
United Kingdom
- help@designersupplier.co.uk
- designersupplier.co.uk
2.6
Poor
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Legit Seller :)
Legit Seller :)
Bought a Trapstar Trackie from him and received it the next day with tracked shipping.
January 5, 2023
Unprompted review
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This company is a complete scam
This company is a complete scam! I purchased almost $500 shoes from them about a month ago and never received them. I’ve emailed them multiple times with no response! I’ve been saving up that money for so long, I’m just so sad about it.
December 9, 2022
Unprompted review
Reply from Designer Supplier
Hi Alexis,
Thank you for your feedback.
We do apologise for the delay here. Unfortunately we became overwhelmed with a large influx of orders over the Christmas period which led to unprecedented delays to certain orders.
A refund was processed due to stock discrepancies, you should have received your money back within your original payment methods account.
Again we apologise for the inconvenience caused.
Kind regards
Designer Supplier Customer Service
10/10 fantastic experience
Great experience with this website, fast delivery and great communication. Amazing customer service, will 100% be ordering from here again, delivered just in time for Christmas despite how close it was ordered
December 23, 2022
Unprompted review
AVOID at all costs
AVOID at all costs!
Ordered a gift for Christmas on 17th December, still has not arrived.
I have emailed every day and had no response. Absolutely disgusting customer service. I'm absolutely appalled
January 4, 2023
Unprompted review
Reply from Designer Supplier
Hi Helen,
Thank you for your feedback.
We do apologise for the delay here. Unfortunately we became overwhelmed with a large influx of orders over the Christmas period which led to unprecedented delays to certain orders.
This in combination of the postal strikes led to delays of stock arriving and being dispatched from our warehouses.
As mentioned to you in our last email, we can dispatch an alternative model with express delivery or we can process a full refund upon request. We have yet to hear a reply from you so we look forward to this so we can rectify this situation.
Apologies again for the inconvenience caused. As a small business we are ensuring we are more prepared for the next busy period and that orders are fulfilled within the given time period.
Kind Regards
Designer Supplier Customer Service
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DO NOT BUY THEY’RE SCAMMERS BUYING FAKE REVIEWS
THEYRE BUYING FAKE REVIEWS NOTICE HOW EACH POSITIVE REVIEW IS WITHIN HOURS OF EACH OTHER AND HAVE NO OTHER REVIEWS DO NOT BUY FROM THEM ITS BEEN OVER 2 WEEKS I HAVE NO ITEM AND IM BEING IGNORED IF YOUR IN THE SAME POSITION PLEASE REPORT THEM TO ACTION FRAUD THE LADY WAS SAY THRYRE AWARE OF THESE SCAMMERS
December 19, 2022
Unprompted review
Smooth service & super fast delivery🚚
Smooth service & super fast delivery! Will definitely be using these guys again⭐️
December 22, 2022
Unprompted review
Great seller
Great seller, bought a pair of shoes from them! Came in perfect condition! Very happy.
January 3, 2023
Unprompted review
Excellent!
Bought Jordans for Christmas present arrived next day! Very happy with service!
December 8, 2022
Unprompted review
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Great service
Great service.
Shoes arrived really quickly and were in perfect condition! Very happy and will definitely use Designer Supplier again!
December 29, 2022
Unprompted review
Item came in perfect condition and on…
Item came in perfect condition and on time aswell. Can trust their authenticity aswell. Will be using again.
December 26, 2022
Unprompted review
Legends
Bought a pair of Jordan mids for my missus. Fast postage and kept me up to date on dispatch. Would use again
December 20, 2022
Unprompted review
Authentic and Reliable, 10/10 Seller
Authentic and Reliable
Quick and reliable, Ordered sneakers and tracksuits from designer supplier and they came in the best way double packaged and protected. Fast delivery times package came within a few days. Fully recommend and Will be ordering again. Authentic and very happy with service provided by Designer Supplier!
January 1, 2023
Unprompted review
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Brilliant service,quick and effienct…
Brilliant service,quick and effienct delivery my brother loved his J4 infarreds couldn't ask for more
December 17, 2022
Unprompted review
My daughter ordered trainers before…
My daughter ordered trainers before Christmas over 200 pounds and still hasn't received them. We have sent emails etc and getting no reply back.
December 23, 2022
Unprompted review
Reply from Designer Supplier
Hi Abigail,
Thank you for your feedback and apologies for the delay here.
We experienced a large influx of orders for the product you ordered which created a small delay in dispatch.
I can see via the tracking that the order has been delivered to your address. If you require more assistance please do not hesitate to contact us via email.
Kind Regards
Designer Supplier Customer Service Team
**DO NOT USE THIS COMPANY**
Still waiting on trainers I ordered a week ago. Sent several messages and no response and now a week later got the usual email saying stock damaged in warehouse and they have sourced another pair to be sent ASAP! Now had an email saying they have refunded my money. Just all pure lies
Would not use them again. Use LACED they are much more professional and the goods actually arrive.
Can I ask people who have received goods - are they fake or genuine?
December 23, 2022
Unprompted review
Please respond to your customers!
I am so disappointed with this service - ordered on the 13th of December a pair of air Jordan's for my daughter. Yet to receive the items or any response from the numerous emails I have sent. I started to feel like I have been scammed and after reading the reviews looks like I most definitely have!
December 13, 2022
Unprompted review
Reply from Designer Supplier
Hi Laura,
Sorry to hear that your order was delayed and a refund was processed due to stock discrepancies.
You should have received your money back into the account of your original payment method.
Again our most sincere apologies for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
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Stay away
Do not order from this site. They say they dispatch within 3-5 working days - I’ve been waiting 8 & still my order is still not dispatched. They say they respond to emails within 48 hours - I’ve been waiting 78 & still no response. There is no phone number or website chat line. Appalling customer service.
December 10, 2022
Unprompted review
got the trainers on time before Xmas
got the trainers on time before Xmas, thank you! 🫶🏼
December 20, 2022
Unprompted review
I was so worried my parcel was not…
I was so worried my parcel was not going to be delivered I actually believed I had lost 400.00 . I opened my emails this morning and designer supplier confirmed it's on it's way and being delivered by dpd .
December 21, 2022
Unprompted review
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