Desio color contact lenses Reviews 1,630

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that the staff is helpful, responsive, and goes above and beyond to resolve issues quickly and efficiently. Many people are also impressed with the product's comfort, natural appearance, and the wide variety of colors available, often receiving compliments on their eyes without others realizing they are wearing contacts. However, some customers have experienced issues with product quality, reporting that lenses arrived damaged, tore easily, or became uncomfortable after a short period. There have also been instances where the color of the lenses did not match what was advertised or appeared differently than expected on their eyes. A few people also mentioned problems with delivery, including long waiting times and issues with customs charges.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While many praise the natural look, comfort, and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the natural look, comfort, and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as fantastic,... See more

Order

Consumers have ambiguous experiences with orders. While some customers, loyal for years, report receiving... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast delivery, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are a few reasons why I really like my Desio coloref contacts: 1. The contacts are available in my prescription 2. They arrived quickly 3. They are very comfortable 4. People can't tell... See more

Company replied

Rated 4 out of 5 stars

I would like to share feedback about my recent experience with Desio. The lenses I received in November 2025, shipped from Italy to California, unfortunately arrived damaged. After several emails,... See more

Company replied

Rated 5 out of 5 stars

Fantastic products and even better customer service! I’ve been buying Desio contacts for several years and I have loved the variety of colours that is offered here. I always get compliments on whateve... See more

Company replied

Rated 5 out of 5 stars

Obsessed with my Desio lenses! Comfortable, gorgeous colors, and totally transformed my look! * Crystal clear vision * Super soft and easy to wear all day * Stunning shades to match every... See more

Company replied


Company details

  1. Contact Lenses Supplier

About Desio color contact lenses

Written by the company

Desio: Premium Italian Color Contact Lenses

Desio Color Contact Lenses in Infinity Blue

Welcome to Desio, where Italian craftsmanship meets vibrant innovation in the world of color contact lenses. Founded in 2011 and backed by Qualimed srl's extensive expertise, Desio has been at the forefront of the contact lens industry, combining advanced technology with sophisticated design.

Advanced Options for Every Need

Our lenses cater to a wide array of visual corrections, offering powers from -13.00 to +6.00. Whether you have myopia (nearsightedness), hyperopia (farsightedness), or astigmatism, Desio provides tailored solutions to meet your needs. Learn more about our astigmatism options here.

Why Choose Desio?

Step into a world where your eyes reflect your deepest beauty and sophistication with Desio—Italian craftsmanship at its finest.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Obsessed with my Desio lenses


Obsessed with my Desio lenses! Comfortable, gorgeous colors, and totally transformed my look!
* Crystal clear vision
* Super soft and easy to wear all day
* Stunning shades to match every mood and outfit
My top picks for my light blue eyes are:
- Salty White: adds a subtle glow
- Rebel Grey: gives a smoky edge
- Innocent White: perfect for everyday elegance
Been using Desio lenses for the past few years and I'm still hooked! Highly recommend!

June 18, 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thanks so much for your kind words! We're happy to hear you love the comfort, colors, and effect Desio lenses bring to your eyes!

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Rated 5 out of 5 stars

Thank you Desio for Wonderful Service!

Bruno went above and beyond to make it possible for me to order my contacts IN my prescription for a color that had been discontinued. This company is FABULOUS! They always got back to me in a timely matter and provided me with stellar customer service, thank you again Bruno & Desio I appreciate your hard work!

February 27, 2025
Unprompted review
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Reply from Desio color contact lenses

Thank you so much for your kind words! We’re truly happy to hear that you had a great experience — it means the world to us. 🧡

We’re always here to go the extra mile when possible, and I’ll be sure to pass your lovely message on to Bruno as well. Your support and trust in Desio are what keep us going!

Looking forward to assisting you again anytime.

Rated 1 out of 5 stars

I received a torn contact lens

I received a torn contact lens

December 4, 2024
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Reply from Desio color contact lenses

We’re very sorry to hear you received a torn lens — that’s certainly not the experience we want for you.

To assist you further, please reach out to our Customer Service team through the Helpdesk section on our website or by email at support@desiolens.com. Be sure to include your order number and, if possible, a photo of the torn lens for our quality control team.

We’ll do our best to resolve this for you as quickly as possible!

Rated 1 out of 5 stars

I’ve been using Desio lenses for…

I’ve been using Desio lenses for several years now, but my last order was very disappointing, I usually order two different powers for each eye, this time around the colors didn’t match, I ordered icy blue for both eyes but they clearly look different. I’ve never had this experience before, now I’m hesitant to order again.

January 7, 2025
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Reply from Desio color contact lenses

Thank you for your loyalty over the years — we're truly sorry to hear about your recent experience.

What you’ve described is definitely not up to our usual standards, and we completely understand your disappointment. Please reach out to our Customer Service team at support@desiolens.com with your order number and, if possible, a photo showing the difference between the lenses. Our team will be happy to look into it and assist you further.

We value your trust in Desio and would love the opportunity to make this right.

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Rated 1 out of 5 stars

Cartoonish lenses

Cartoonish lenses. They do not look like how they're advertised at all.

I’ll take the loss of spending almost 80 EUR on this company as they do not care about their customers. However, it is my right to leave my honest review and I would advise anyone else from buying here as their lenses look and feel terrible.

They do not blend in with your iris as stated, and definitely do not look like their product pictures at all. In real life they look like lizard eyes and hurt your eyes extremely.

April 4, 2025
Unprompted review
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Reply from Desio color contact lenses

We're truly sorry to hear that you were disappointed with your lenses. We understand how frustrating it can be when a product doesn't meet expectations. We would like to clarify that most of the images shown on our website are from real customers who have shared their experiences to help others see how the lenses look in everyday use.

That said, we're here to help if you’d like to reach out to our customer service team directly. We appreciate your feedback and the opportunity to improve where we can!

Rated 1 out of 5 stars

I wanted to reach out to share my…

I wanted to reach out to share my experience with your contact lenses. I’ve been a contact lens wearer for over 20 years, and while I truly love the look and comfort of Desio lenses, I’ve noticed a recurring issue with their durability.

Most recently, a 3-month supply I started using on March 18th had to be replaced by April 12th. I opened a new pair that same day, and unfortunately, one of the lenses has already ripped. I handle all my lenses with extreme care and follow proper maintenance routines, so I’m quite certain this isn’t due to mishandling.

If you review my order history, you’ll see I’ve been a loyal customer and have purchased quite a few lenses over the past year. This ongoing issue has not only been disappointing but has also felt like a financial loss, as the lenses don’t seem to last nearly as long as they’re intended to.

I’m sharing this feedback in the hope that the quality and longevity of the lenses can be improved. I truly love your brand and want to continue using your products, but I do believe this issue needs attention.

April 14, 2025
Unprompted review
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for sharing your experience. We truly appreciate your loyalty and your honest feedback. We're sorry to hear about the durability issues you've encountered. If you haven’t already, please reach out to our customer service team so we can look into this further and assist you further.

Rated 5 out of 5 stars

Beautiful and Comfy (My Best)

I don’t know how to express my appreciation, respect, loyalty and love to this professional company and extraordinary quality of this brand. The contact lenses (desio) are soooo comfy and the colors are amazing, i never feel them during the day and by the way i wear them for more than 8 hours (from 5am to 12am) and never ever caused any irritation or pain or foggy vision. It have been 5 years now dealing with this company and their professional team who always been there for me whenever i ask for help, professionalism is made for their team and they reflect it very well. One more info about me i tried alot of brands and never seen a good quality like this one and again never find sooo professional team like Desio’s.

April 11, 2025
Unprompted review
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Reply from Desio color contact lenses

Thank you so much for your kind words and continued loyalty over the years! We're truly honored to have your loyalty as a customer. Your kind feedback about both our products and our team means a lot to us!! We are happy to keep serving you in the future!

Rated 5 out of 5 stars

Great quality!

Great quality!! Love the color

December 30, 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We're happy to hear that you're satisfied with our lenses. We take great pride in the quality of our products and are so glad to know you are satisfied!

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Rated 5 out of 5 stars

Great experience

Great experience

September 30, 2024
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Reply from Desio color contact lenses

Thank you for your feedback! We hope to see you soon on our website!

Rated 1 out of 5 stars

I love these contacts and have been…

I love these contacts and have been using them for years now, however the last batch I got had the worst quality. These are supposed to last 3 months per pair, however they irritated my eyes so much that each pair lasted me a month. I had purchased 4 total pairs and after one month each pair started causing severe dryness and redness that I had to throw them out.

November 27, 2024
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Reply from Desio color contact lenses

Thank you for your feedback and your continued support of our brand! We are so sorry to hear about your negative experience with your recent order. Our Customer Service should be getting in touch with you shortly. We assure you that we are here to assist you to the best of our ability!

Rated 5 out of 5 stars

OMG THESE LENSES ARE PERFECT!!

OMG THESE LENSES ARE PERFECT!!! I have medium brown eyes and I purchased the Rebel Gray color and they cover my color so well and look so natural. Also extremly comfortable, can't even feel them. And their customer support is awesome. I accidentally put my incomplete shipping address and they were able to help me in under 10 minutes. THANK YOU DESIO!

March 12, 2025
Unprompted review
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you so much for your kind words! We're so happy to hear you love your Rebel Grey lenses and had a great experience with our customer support. We truly appreciate your feedback! 😊

Rated 5 out of 5 stars

I love Desio

I love the samples, they threw in a special Valentine's gift, and these are the best contacts by far - O won't shop anywhere else

November 11, 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your kind words! We are glad to hear you like our lenses, and it means a lot to us that you think our contacts are the best!!

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Rated 5 out of 5 stars

Absolutely buying again

I got my lens in speedy time and the quality is 100% kudos

November 27, 2024
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Reply from Desio color contact lenses

Thank you so much for your feedback! We are glad to hear you are satisfied with our lenses and our delivery service!

Rated 3 out of 5 stars

Im finding the lens are splitting after…

Im finding the lens are splitting after a week of wearing but love the colours

November 25, 2024
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We are sorry to hear about your issues with our lenses, but we are glad you like the colours. Please do not hesitate to reach out to our customer service team. We are here to help you with any issues you experience!

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Rated 1 out of 5 stars

False advertising

I got the lenses in charming green. Waste of money, and they’re not cheap. They look ridiculously unnatural, lizard like. They look nothing like the photos. And the lens itself is huge, so it’s going outside my iris by a lot, which has never happened with other brands. Since they don’t accept refunds for that all that’s left to do is throw them in the trash.

February 18, 2025
Unprompted review
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback. We’re sorry to hear the lenses didn’t meet your expectations. Please reach out to our customer service team for assistance, and we’d be happy to help resolve this for you.

Rated 5 out of 5 stars

Great lenses

Great lenses, very comfortable, beautiful colors! Innocent White and Irresistible Blue are my favorite :)
Delivery was very quick to Florida, USA.

February 8, 2025
Unprompted review
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you so much for your kind words! We are glad to hear you like our colours and that you are satisfied with our shipping timeframes. We try our best to make sure you get our lenses on time! Thank you again!

Rated 2 out of 5 stars

Look nothing like the pictures

I ordered Wild Green and they look absolutely nothing like in the photos. They look really yellow and unnatural. I was very disappointed, especially after waiting nearly 2 months for their delivery. 😢

January 2, 2025
Desio color contact lenses logo

Reply from Desio color contact lenses

Thank you for your feedback! We’re truly sorry to hear that the colour of our lenses didn’t meet your expectations, especially after the long wait. Please don’t hesitate to contact us directly so we can work together to find a solution. We would be happy to assist in any way we can.

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