Decent product, but misleading advertising. As a chemist, I can confirm that there are no detectable pheromones in this product (or if there are, they are present in negligible amounts). Furt... See more
Company replied
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For my friend's birthday, I decided to go with something bold and chose Inferno. Right off the bat, the packaging caught my eye – classy with a hint of mystery. When he tried it on, the smoky wood and... See more
Company replied
The moment I uncapped Inferno, I was transported. This isn't just any fragrance; it's a symphony of notes that perfectly captures both sophistication and raw allure. Every spritz feels like an embrace... See more
Company replied
I've been using Inferno daily since I got it, and I'm genuinely impressed. The scent is just perfect for everyday wear – not too overpowering but definitely noticeable. The only hiccup was a slight de... See more
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Company details
Written by the company
Desiros cattura la quintessenza dell'eleganza e dell'artigianalità italiana in tutta la sua gamma di prodotti. Dal fascino ammaliante dei nostri profumi meticolosamente realizzati a una vasta selezione di prodotti essenziali per la cura della pelle, ogni creazione Desiros è progettata per esaltare lo stile personale e trasmettere sicurezza. I nostri prodotti fondono ingredienti unici e un design superiore per celebrare lo spirito sofisticato della cultura italiana. Ogni dettaglio conta e ogni prodotto è espressione di potenza e raffinatezza.
Contact info
4.7
Excellent
324 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I purchased the parfume
I purchased the parfume. but it was not the original one. But they return my money back quickly. so thats cooll
January 9, 2025
Unprompted review
Reply from Desiros
Thank you for your feedback and for acknowledging our quick refund process. We would like to clarify that the product you received was indeed the original Inferno. However, we understand your concerns may stem from a comparison to an earlier version of the fragrance.
Our current Inferno is now an extrait de parfum, crafted with an upgraded formula featuring a higher concentration of essential oils (25%) and an enhanced quality to deliver a more intense and lasting experience.
We appreciate your trust in us and hope you might consider trying the improved version of Inferno in the future. If you have any further questions or need assistance, feel free to reach out to our team.
Thank you for giving us the opportunity to improve!
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Decent product but misleading advertising
Decent product, but misleading advertising.
As a chemist, I can confirm that there are no detectable pheromones in this product (or if there are, they are present in negligible amounts). Furthermore, numerous studies show that 90% of the human population is not receptive to pheromones. The advertisements implying that this fragrance will attract more women are therefore misleading.
That said, the scent itself is acceptable. In my opinion, it does not last very long—about 1 to 2 hours (on white, European male skin). The 25% fragrance concentration is on the lower side, but it remains more concentrated than most eau de toilette or entry-level perfumes.
The highlight is the excellent customer service. My package arrived on time, and after I provided my feedback, the company took every step necessary to refund me as promised. So, it’s not a scam in that regard; the product and the after-sales service do indeed exist.
Considering all this, I would give it an overall rating of 3 stars.
January 9, 2025
Unprompted review
Reply from Desiros
Thank you for your detailed feedback and for acknowledging our customer service and timely delivery. We strive to ensure every customer has a positive experience with both our product and our support team.
Regarding your concerns about pheromones, we understand your perspective as a chemist. However, on our website, we have referenced several scientific studies that demonstrate the potential effectiveness of pheromones in humans. Our fragrance is designed to offer a unique and captivating scent experience, and while individual receptivity may vary, we stand by the quality and research behind our formula.
We value your honesty and will take your input into consideration as we continue to improve. Thank you again for trying our product and for taking the time to share your thoughts.
Best regards,
It's a bad perfume
It's a bad perfume, very average smell and doesn't last for long. Bad concentration of actual perfume mostly filler. It's a.very sad product that is not worth its cost...
Greatly disappointed
November 27, 2024
Reply from Desiros
We are sorry to hear that Inferno did not meet your expectations. Our formula is carefully crafted with a 25% concentration of essential oils, ensuring a high-quality extract of perfume that is generally appreciated for its intensity and longevity. We understand that scent preferences can vary greatly from person to person. If you'd like to discuss your experience further, our customer service team is here to assist you. Your feedback is valuable as we strive to continuously improve.
As a foreigner living in italy
As a foreigner living in italy, I must say I was really impressed with the quality of their perfume. Shipping times that you would expect from Amazon. Truly the best place to order perfume from online
October 4, 2024
Reply from Desiros
Thank you for your wonderful feedback! We're delighted that you're pleased with our perfume and speedy delivery. Your satisfaction is our top priority, and we look forward to serving you again soon.
This is the biggest scam ive witnessed
Update - Have now been threatened with legal prosecution from the company for this review. why? Because i said their product is a scam. Which i have my right to believe it is. I know what a Cologne is. And ive seen cheap "perfumes" at the supermarket with better performance than this.. Because of the fact they threat me. I change it to 1 star again.
ALSO. Dont believe in those reviews.. Smells fake all way. And if they threat people who leave bad rating, what does that leave them with..
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This is the biggest scam ive witnessed. Im not even sure if its even perfume in that bottle. Ive got lots of cologne and different types of perfume so I know what a perfume is.
I dont know what they filled that bottle with and probably dont want to know. What a scam.
The enire bottle with lable looks extremely cheap and like its been ordered from wish.
DONT BUY. The only reason i give it 2 stars is because i got a refund but the product is still a scam.
November 30, 2023
Unprompted review
Reply from Desiros
Dear Emil, to sum up your "scam" experience:
You purchased a product from us in November 2023, which you received as expected. When you informed us that you were not satisfied with it, we promptly provided a full refund, no questions asked, as part of our policy.
It’s surprising that almost a YEAR later, you're labelling our company as a scam and encouraging others to report us, despite receiving a refund. Everyone is entitled to their opinion, but posting defamatory comments is both unwarranted and against platform guidelines.
Our products are of the highest quality and we are prepared to share any documentation or lab analysis to prove it.
We understand that some people have nothing to do with their life but posting free defamatory content is unacceptable and we do not stand by it.
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I was curious to try an Italian perfume…
I was curious to try an Italian perfume and was not disappointed. Well done
June 23, 2024
Unprompted review
Reply from Desiros
Hello! Thank you so much for your positive review. We're thrilled to hear that you enjoyed our Italian perfume, Inferno. Your satisfaction means a lot to us. If you ever have any questions or need further assistance, feel free to reach out. Enjoy your fragrance!
I bough desiros inferno last December…
I bough desiros inferno last December and they promised me refund because of poor quality product lasting for less than one hour and not worth the money. I haven’t received any refund till today 🤯
December 10, 2023
Unprompted review
Reply from Desiros
Hello,
Thanks for your feedback, we are aware that perfumes are very subjective.
That is why we offer a 14 day money back guarantee for all our customers.
Your refund has been processed in full through PayPal.
Please do not hesitate to contact us directly if you have more questions.
We hope to have the chance to serve you better in the future.
Best regards,
Nice smell but mediocre duration
Nice smell but mediocre duration, and amazing customer service.
July 8, 2024
Unprompted review
Reply from Desiros
Hi! Thank you for your feedback. We're glad to hear that you enjoyed the scent and appreciated our customer service. We're sorry to hear that the duration didn't meet your expectations. We're constantly working to improve our products, and your input is invaluable. If you have any further suggestions or need assistance, please feel free to reach out. Thanks again!
Great customer service
I ordered the perfume on April 21st, it has never arrived. I cannot contact Desiros or the shipping company. My order number is 7873.
I’m willing to change the review if I get contacted by the company for a refund or a new shipment.
----- UPDATE -----
The company reached out to me to clarify the incident, demonstrating promptness and attentiveness to the customer's needs. The error was likely made by the courier, as the doorbell is labeled Casa Torino, and there is also a concierge present. They contacted me by resending the product without charging me any additional shipping costs. The customer service is excellent, but I haven't tried the product yet. I will update the review once it arrives. Thank you.
----UPDATE----
The perfume smells really good, thank you!
April 21, 2024
Unprompted review
Reply from Desiros
Hi Riccardo,
Thank you for your updated review, we're glad everything worked out. Customer satisfaction is our top priority and we're confident you'll love our fragrance! Thank you
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the scent is very weak
I ordered the Inferno Parfum and the scent is just very, very weak which is very dissapointing considering the price:/
June 22, 2024
Unprompted review
Reply from Desiros
We appreciate your feedback and sincerely apologize for the disappointment caused by the scent's performance. Desiros Inferno is crafted with over 20% essential oils to ensure a long-lasting and impactful fragrance. However, sometimes individual experiences can vary based on factors like skin chemistry and environmental conditions.
We'd like to make this right for you. Please reach out to our customer service team so we can address your concerns directly and find a suitable solution. We value your satisfaction and look forward to resolving this issue promptly.
Reply from Desiros
Hi Jordane,
Thank you so much for your fantastic review! We're thrilled to hear that you found our fragrance impeccable. Your satisfaction is our top priority, and it's wonderful to know we hit the mark.
If you have any other feedback or need assistance, feel free to reach out. Enjoy your Desiros Inferno!
Best regards,
The Desiros Team
Reply from Desiros
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our perfumes and had a great experience with our customer service. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Good experience with service.
May 22, 2024
Reply from Desiros
Thank you for your feedback! We're glad to hear you had a good experience with our service. At Desiros, we strive to provide exceptional products and support. If there's anything more we can do to enhance your experience, please let us know. Your satisfaction is our priority.
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Reply from Desiros
Thank you so much for your review! We're thrilled to hear that you loved our product and appreciated the fast shipping. Your satisfaction is our top priority! If you need any more information or tips on how to get the most out of your purchase, feel free to reach out.
I could not be happier with the level…
I could not be happier with the level of support provided by the Desiros team. Although the smell of the cologne was not my favorite, the Desiros team quickly stepped-up and made it right. I will definitely order from them in the future.
April 23, 2024
Unprompted review
Reply from Desiros
Thank you for your kind words and for giving us the opportunity to make things right! We're thrilled to hear that you appreciated our customer service. Just a small note, we like to refer to our scent as perfume rather than cologne due to its high concentration of essential oils, which ensures a longer-lasting and richer experience. We look forward to welcoming you back to Desiros soon and hope your next selection will be a perfect match for your style. #InfernoByDesiros #Desiros #DesirosItalianUpgrade
It’s a go for me 👍
I like the smell. In my opinion it’s not a strong fragrance but sticks with you all day which is kind of my style. ( I’ve read other comments not so good about it well I guess it’s a matter of taste) either you like it and suits you or it’s not for you)
April 20, 2024
Unprompted review
Reply from Desiros
Thanks for your honest review! We're glad to hear that Inferno's lasting scent matches your style. Indeed, fragrance is a deeply personal choice, and what resonates well with one person might not with another. We appreciate your insight and are thrilled that Inferno is the right fit for you. #InfernoByDesiros #Desiros #DesirosItalianUpgrade
Russ
The customer service is fantastic! I wish all my interactions were this professional and friendly
April 7, 2024
Reply from Desiros
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team. At Desiros, we strive to ensure every interaction is as smooth and friendly as possible. Remember, we're always here to help with any future needs, whether it's another bottle of our premium #InfernoByDesiros perfume or some style tips. Thanks for being a part of the Desiros community! #Desiros #DesirosItalianUpgrade
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Absolutely Not!…
I experienced the same as some others on here. The first time I sprayed it I actually gagged from the smell. There’s no way this can be cologne. Seriously it’s one of the worst things I’ve ever smelled. I honestly thought a disgruntled employee at the factory filled it with something vial. Do not buy!! Trust me!!
April 1, 2024
Unprompted review
Reply from Desiros
Hi Jordan,
We're genuinely sorry to hear that your experience with Inferno wasn't pleasant. Quality and customer satisfaction are at the core of everything we do at Desiros, and we take feedback like yours very seriously.
While we're proud of the unique blend and high concentration of essential oils in Inferno, we recognize that fragrance preferences are highly personal and can vary widely.
We want to assure you that we maintain rigorous quality control processes. However, we understand that not every scent is for everyone, which is why we have our 30-day money-back guarantee in place.
Please reach out to us directly at info@desiros.me with your order number. Your feedback is invaluable to us, helping to ensure that we continue to meet the high standards our customers expect and deserve.
Thank you for giving us a chance, and we look forward to the opportunity to make this right for you.
Best regards,
The Desiros Team
Don’t buy
Don’t buy. It’s 95% water. Not a proper aftershave. Sent is weak too.
Company has issued a full refund due to my review. I greatly appreciate that. But the product is still way below par in terms of an aftershave. So my advice still is to not buy. Cheers.
April 1, 2024
Unprompted review
Reply from Desiros
Thank you for updating your review, and we appreciate your candid feedback. We want to clarify that our policy at Desiros is to offer a satisfaction guarantee to all our customers, not just in response to reviews. Inferno by Desiros is not an aftershave but a premium perfume, specifically designed with a high concentration of over 20% essential oils, ensuring a rich and enduring fragrance experience.
We understand that fragrance can perform differently on various skin types, which might explain the subtlety of the scent in your case. This does not diminish the quality or concentration of our product, but rather highlights the personal nature of perfume.
We are dedicated to ensuring that every customer's experience with our products meets their expectations. We encourage anyone with concerns to contact our customer service directly—we're here to help. Your feedback drives our continuous improvement, and we hope to regain your trust.
Excellent customer service!
Honestly their customer service is through the roof, they really care about their customers. They sent me one free bottle after me being telling them that first batch was not that strong that could stay on clothes for longer. But they heard my honest review and made changes to it. Respect
March 31, 2024
Unprompted review
Reply from Desiros
Thank you so much for sharing your experience with us on Trustpilot! We're thrilled to hear that you felt well taken care of. Your feedback is invaluable to us, not just for the opportunity to make things right but also because it helps us to continually improve our products and services. It's great to know that the adjustments we made to Inferno met your expectations. Our team is deeply committed to ensuring every Desiros enthusiast enjoys both our products and the service we provide. We look forward to continuing to earn that respect. Don't hesitate to reach out if there's anything else we can do for you! #InfernoByDesiros #Desiros #DesirosItalianUpgrade
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