Des Kelly Interiors Reviews 

5,588
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 863 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when guiding shoppers through various flooring and furniture choices without any pressure. Consumers also deeply appreciate the professional installation services, noting that fitters arrive promptly, work efficiently, and leave homes completely spotless and clean. Some reviewers were not happy with specific installation issues and experienced frustrating after-sales support when trying to resolve product problems. A few people also mentioned encountering unexpected structural flaws with purchased items or incomplete work that required much longer than expected to fix.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their knowledge, helpfulness, and expertise... See more

Service

Consumers find service to be positive, highlighting knowledgeable staff and helpful guidance during... See more

Product

Clients share positive opinions on product quality and variety, highlighting well-organised stores stocked... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as a seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Myself and my wife recently went to Des Kelly’s in Coolock to get carpet for our hall,stairs and landing where we were so well looked after by Katharina. We ended up also ordering new floors for the... See more

Company replied

Rated 5 out of 5 stars

was in coolock today and met a beautiful lady called Katharina she was so facilitating and helpful and could not do any more to satesfy me as a customer. Katharina gave very professional advise and w... See more

Company replied

Rated 5 out of 5 stars

Katharina was so friendly and helpful from the moment I walked in. As I hadn't bought carpets for many years, I was quite nervous about making the right choice. She took the time to explain all the op... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,588)

810 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mary was amazing today going through…

Mary was amazing today going through awful family problems and she helped us completely went above and beyond for us I will be back because of her kindness !

June 15, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Emma

Thank you so much for taking the time to share your review. We are so pleased to see Mary was able to assist you in store and we look forward to seeing you back in the future.

DKI Team

Rated 5 out of 5 stars

Me and my mam were just in the store in…

Me and my mam were just in the store in the long mile road! Mary was amazing and so helpful!

June 15, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Ellen

Thank you so much for sharing your kind review for Mary. We will be sure to share this along.

DKI Team

Rated 5 out of 5 stars

Mary made our experience so easy and…

Mary made our experience so easy and enjoyable. Really wished we had have visited this store first, would have saved us stress and time. Will definitely be back again - thanks to Mary!

June 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Andrea

Thank you so much for your lovely review. We really appreciate you taking the time to share it and we look forward to welcoming you back in to store in the future.

DKI Team

Rated 5 out of 5 stars

Fantastic customer service

We were looked after by Ross, who made the whole experience genuinely enjoyable from start to finish. He took the time to work out all of our dimensions for us, which took a lot of the stress out of the process, and his advice throughout was clear, knowledgeable and reassuring.
We ended up going with laminate flooring and also got help planning and picking out a carpet runner for our stairs, something we hadn't fully thought through before coming in. Ross guided us through the options patiently and helped us land on exactly the right choice.
Overall Ross is a credit to the team. Friendly, professional, and genuinely helpful, exactly the kind of person you want to deal with when making decisions like these. We wouldn't hesitate to go back or to recommend him to anyone looking for flooring. Five stars without question!

June 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for your lovely review. We are so happy to see this and that Ross was able to assist you with your new purchase. We really appreciate you choosing us for your new flooring.

DKI Team

Rated 5 out of 5 stars

Kalem was very helpful!

June 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Lesley

Thank you for your review for Kalem. We will be sure to let him know of your kind words.

DKI Team

Rated 5 out of 5 stars

Popped into Des Kelly’s today in search…

Popped into Des Kelly’s today in search of flooring on a tight budget the lovely Katharina came to our aid, helped us choose the flooring, also worked out the sizing etc that we also needed to fulfill the job in hand. Thank you so much Katharinas for your help, experience and knowledge, appreciate it so much.

June 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Jackie

Thank you so much for taking the time to share your review. We really appreciate it. We will be sure to share this along to Katharina.

DKI Team

Rated 5 out of 5 stars

Absolutely love my engineered …

Absolutely love my engineered herringbone floor.

Hats off to Ger and the Des Kelly Team in Sandyford for all their Customer Care.

The fitters Claudio and his team were also absolutely magnificent with amazing precision

It’s totally gorgeous. Three guys working here for two days. The price was actually really good. Claudio pulled out the stops to get us over the line to our specific design and and we are very grateful.

They knocked it out of the park with the the quality of the fitting and we are delighted to be looking at this floor for many many years to come..it’s nearly too nice to walk on

June 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Kymberly

Thank you so much for this wonderful review. This is fantastic to see. We are so happy you love your new floors and we really appreciate you choosing us to supply and fit it. We will be sure to share this review with both Ger and Claudio.

DKI Team

Rated 5 out of 5 stars

5 Star service

Visited the Des Kelly Coolock store to get ideas for Stairs and landing carpet. Great selection & competitive pricing. Layout of store was easy to navigate.
Katharina came to our assistance, she couldn’t have been more helpful, an asset to the company, Extremely knowledgeable on textiles, She made the tedious process of scouring through endless samples effortless and so enjoyable. An absolute pleasure to deal with! Left with a carpet picked & a tutorial on how to measure area ‘its the little things’!
Can 100% recommend this store, products and incredible customer service.

June 11, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Claudine

Thank you so much for this fantastic review. We really appreciate you taking the time to share this and your feedback. We will be sure to share this along to Katharina,she will be thrilled to see it.

DKI Team

Rated 5 out of 5 stars

Great service from Katharina

Great service from Katharina in Des Kelly's Coolock this morning. Very pleasant and knowledgeable. Highly recommend a visit for flooring or furniture. Reasonable price and good turnaround time.

June 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Jennifer

Thank you so much for your review for Katharina and for your wonderful feedback. We really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

Absolute pleasure to deal with so…

Absolute pleasure to deal with so helpful and accommodating.. the best value I found .. Kalem helped me choose and price up everything at ease .. 5 stars from me ..

June 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Clara

Thank you so much for your lovely review for Kalem. We are so happy he was able to assist you so well.

DKI Team

Rated 5 out of 5 stars

Des Kelly Long Mile Rd D12

I have just left Des Kelly’s on the Long Mile Road after being served by Michael. Lovely youngish lad. He was extremely helpful and friendly with it. I’d been before Christmas and picked a few carpets for bedroom but left undecided. I returned today and he was able to locate the carpets that you still stock and then advised regarding underlay. I spent more than intended so his sales technique certainly works! Personable and just nice fella! Emer Gibson

June 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Emer

Thank you so much for your review for Mick. We are thrilled you decided to come back to us for your new carpet. We look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

Five stars for Katarina A

Kathiaria A excellent service from start to finish a very happy customer

June 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Rosemary

Thank you so much for your lovely review. We really appreciate you taking the time to share it.

DKI Team

Rated 5 out of 5 stars

Sweetest staff

Sweetest staff, makes the experience feel so personalized!!

June 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Amy

Thank you so much for your lovely review. We are thrilled you had a great experience in store.

DKI Team

Rated 5 out of 5 stars

Derek was so knowledgeable and helpful

Derek was so knowledgeable and helpful. We’re so happy with our mattress!

June 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Ciara

Thank you so much for your review. We are so happy to see this. We really appreciate you choosing us for your new mattress.

DKI Team

Rated 5 out of 5 stars

Helpful

Had such a great experience in des Kelly coolock today! Staff are so helpful they go above and beyond to help ya pick out what ya need to go as far as takin the wood out to the door to let u see just what it’s like in the real day light! In particular katharina A was unbelievable in how helpful she was!

June 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Daniel

We are thrilled to see this. We are so happy Katharina was able to assist you while in store. We really appreciate you taking the time to leave your review.

DKI Team

Rated 5 out of 5 stars

Des Kelly in Swords

I have used Des Kelly in Swords twice and I have had a positive experience both times. They have plenty of choice and Philip was helpful with getting my order sorted. I would definitely recommend them.

June 10, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Emily

Thank you so much for your lovely review. We are so happy to see Philip was able to assist you while in store. Thank you so much for coming back and choosing us we really appreciate it.

DKI Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. The sales man Derek was professional, helpful, and genuinely interested in finding the right mattress for me. He gave me an excellent price and provided outstanding customer service throughout. I couldn’t be happier with my purchase and would highly recommend him and the store.

June 11, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Heather

Thank you so much for your fantastic review. We are thrilled to see Derek was able to assist you with selecting your purchase. We really appreciate you choosing us for your new mattress and we look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

Dealt with Katharina

Dealt with Katharina. Lovely person couldn’t do enough for us. She helped with floors . Went as far as moving slabs of wood into the light to show us and make sure it was what we wanted ! Would recommend Katharina to anyone to go to. So helpful

June 10, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Susan

Thank you so much for sharing your review. We are thrilled Katharina was able to help you with your shopping experience. We really appreciate you taking the time to share this and we will be sure to pass on your kind words.

DKI Team

Rated 5 out of 5 stars

Great help from Noel in Crossguns

Great help from Noel in Crossguns. Very thorough and pleasant to deal with. Very happy with everything.

June 10, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Bernie

We are so happy to see Noel was able to assist you so well on your visit to store. Thank you so much for sharing your review and your feedback.

DKI Team

Rated 5 out of 5 stars

Rachel was very helpful today with…

Rachel was very helpful today with choosing the right mattress for my custom sized bed.she had a smile on her face for the whole time making the experience nice for me.

June 10, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for sharing your review and your feedback for Rachel. We are so happy to see she made your shopping experience a delight.

DKI Team

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