Des Kelly Interiors Reviews 

5,591
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that store advisors are exceptionally helpful and patient, offering knowledgeable guidance without any pressure during purchases. People note that the professional installation teams work efficiently, ensuring that rooms are fitted properly and left spotless. Buyers frequently praise the wonderful selection of quality products available for flooring, carpets, and home furniture. Some reviewers were not happy with the customer service department, mentioning lengthy delays and frustrating experiences following purchases. A few customers also noted specific issues such as incomplete installations, frayed carpet edges, and rattling bed frames.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and extremely knowledgeable about products like carpets,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and... See more

Product

Users describe positive interactions with product selections, highlighting the wide variety of quality items... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting helpful and professional staff.... See more

User experience

People report positive experiences with user experience, highlighting seamless and stress-free interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Myself and my wife recently went to Des Kelly’s in Coolock to get carpet for our hall,stairs and landing where we were so well looked after by Katharina. We ended up also ordering new floors for the... See more

Company replied

Rated 5 out of 5 stars

was in coolock today and met a beautiful lady called Katharina she was so facilitating and helpful and could not do any more to satesfy me as a customer. Katharina gave very professional advise and w... See more

Company replied

Rated 5 out of 5 stars

Katharina was so friendly and helpful from the moment I walked in. As I hadn't bought carpets for many years, I was quite nervous about making the right choice. She took the time to explain all the op... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,591)

812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience kept well informed by…

Good experience kept well informed by email re my delivery when it would arrive. Delivered to my sitting room i did pay €40 extra for delivery inside my house tho bit expensive otherwise they drop at your front door. Overall good

June 2, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Mary

Thank you so much for your review and your feedback. We really appreciate you taking the time to share your experience.

DKI Team

Rated 5 out of 5 stars

Visit to Des Kelly Interiors showroom…

We visited Des Kelly Interiors showroom in Coolmine Industrial Estate today and are very happy with the assistance we received from Ross at the Showroom, who was professional and courteous, outlining the various beds and headboard designs, including the range of colour choices available in the showroom. Ross handled our order efficiently and we are delighted with the service received during our visit at the showroom.

June 4, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Bernie

Thank you so much for this lovely review for Ross and for your feedback. We are thrilled to see that Ross was able to answer all your questions on your store visit. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

I was in the coolock store a few days…

I was in the coolock store a few days ago and was extremely pleased with the knowledge of Katharina who was very helpful. She gave me great ideas and showed me different variations on the products I am interested in purchasing.

May 30, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Peter

Thank you for sharing your review. We are so happy Katharina was able to assist you so well while in store. Hopefully we will get to see you back in store in the future. 😊

DKI Team

Rated 5 out of 5 stars

A great experience purchasing carpet

A great experience purchasing carpet. From Rachel who was an excellent sales advisor in coolock branch. To Karl who fitted it perfectly on the day. Wonderful service would highly recommend

June 4, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sean

Thank you for sharing your review for both Rachel and Karl. We are thrilled to see this and we really appreciate you choosing us for your new carpet.

DKI Team

Rated 5 out of 5 stars

Was with Katrina in the Coolock store

Was with Katrina in the Coolock store! Such a gorgeous show room and really helpful service.

June 4, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Eryn

Thank you so much for taking the time to share your review and your feedback. We are thrilled to see this lovely comment about our Coolock store 😊 thank you.

DKI Team

Rated 5 out of 5 stars

great experience in Blanchardstown branch

Tanya in the Blanchardstown branch was extremely helpful and so friendly. She had great advice and helped us choose carpets that we are delighted with!

June 4, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Fiona

Thank you for sharing this lovely review for Tanya. We really appreciate you choosing us for your new carpet. We will be sure to let Tanya know of your kind words.

DKI Team

Rated 5 out of 5 stars

Great choice and made very easy

Katharina was terrific - I had a complicated space and a fixed budget and she did everything we needed to go home satisfied.

June 4, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Josephine

Thank you for taking the time to share your review. We are so happy to see Katharina was able to assist you so well while in store.

DKI Team

Rated 5 out of 5 stars

Incredible service from Mary

Incredible service from Mary! She took us through with all the time in the world, zero pressure and professions guidance! really recommend going here and asking for her

June 4, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Fiachra

Thank you so much for sharing this lovely review for Mary. We really appreciate it. We will be sure to share on your kind words to her.

DKI Team

Rated 5 out of 5 stars

Went into Des Kelly West End retail…

Went into Des Kelly West End retail Blanch and dealt with Britney. She was very nice to deal with and no problem giving quotes for different floor options. Now to get the floor done and then review again

June 2, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Kathrina

Thank you so much for taking the time to share your review. We are thrilled to see Britney was able to assist you while in store. We look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

Had a really good experience

Had a really good experience. Mary helped me pick out a lovely table for my apartment and she showed me a couch which I’m debating on getting even though I have my heart set on another one elsewhere. I have a lot to think about…

Wonderful experience and would recommend.

June 1, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Stephen

Thank you so much for taking the time to share your lovely review. We are thrilled Maty was able to assist you while in store.

DKI Team

Rated 5 out of 5 stars

Mary is a legend

Fantastic experience purchasing our bed. Mary looked after us and she could not have been more helpful! We were delighted with the overall experience and are looking forward to our delivery.

June 1, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Jodi

Thank you so much for your wonderful review. We really appreciate you choosing us for your new bed and we look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

We were in Des Kelly Interiors Long…

We were in Des Kelly Interiors Long Mile Road & dealt with Mary, she was just wonderful, she gave us plenty of time & most important her great advice. We came away very happy with our Purchase we couldn’t have asked better. I think Mary is a wonderful Asset to DKI most definitely 5 Stars more if I could give. Highly recommend Her without any hesitation. Many thanks Mary for everything 🌹

May 27, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Katherine

Thank you so much for this lovely review for Mary. We really appreciate you taking the time to share this. We will be sure to let Mary know. She will be thrilled.

DKI Team

Rated 5 out of 5 stars

Beautiful Rugs

We were in here yesterday picked up a beautiful rug for our house,dealing with Mary was such a wonderful experience she was so helpful I would highly recommend if you need anything gontonsee Mary not only will she get you what you need but 100% make you feel so welcome

May 29, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Emmett

Thank you so very much for sharing this lovely review. We are so happy to see Mary was able to assist you so well while in store. We will be sure to share this along to her.

DKI Team

Rated 5 out of 5 stars

Katharina Coolock

Had an excellent experience with Katharina today. Purchased carpets and a bed she was so helpful and explained and verified everything to us.

May 29, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for your lovely review. We really appreciate you choosing us for your new carpet and furniture. We will be sure to share this along to Katharina. 😊

DKI Team

Rated 5 out of 5 stars

Brilliant experience with kalem in des…

Brilliant experience with kalem in des Kelly's in sallins very helpful and knows alot. Will definitely be back . Thanks for all your help today. Conor
🙏🏻💙

May 29, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Conor

Thank you so much for sharing your review. We are thrilled to see Kalem was able to assist you while in store. We look forward to welcoming you back to store in the future 😊

DKI Team

Rated 4 out of 5 stars

Barry was lovely helpful man and his…

Barry was lovely helpful man and his accent was lovely and catering was fabulous great guys in des kellysxx

May 27, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Mary

Thank you so much for taking the time to share your review for Barry. We really appreciate it. We will be sure to let him know of your kind words.

DKI Team

Rated 5 out of 5 stars

Stephen was amazing so helpful and…

Stephen was amazing so helpful and really knowledgeable and attentive. A pleasure to deal with. Thank you

May 26, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Kim

Thank you so much for taking the time to share your review for Stephen. We will be sure to share this along to him.

DKI Team

Rated 5 out of 5 stars

Kieran and Mia 10/10 customer service

We had the pleasure of getting floors from des Kelly in swords. Kieran and Mia couldn’t have done more for us. They had a huge wealth of knowledge especially when it came to herringbone vinyl and how it would be fitted the way we wanted it. They went above and beyond each time we were in to the swords store. Mia was extremely helpful and welcoming and look forward to doing more business with des Kelly swords in the future. Thanks again guys

May 23, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sarah,

Thank you for this lovely review, we really appreciate you taking the time to share this. We are delighted to hear about your recent experience in our Swords store. We will be sure to pass to this amazing review to both Mia and Kieran, we're sure they will both be thrilled to hear. 😊

DKI Team

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