DXL Reviews 

6,485
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and friendly, making shopping experiences pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are attentive, professional, and go above and beyond to assist with finding the right products and sizes. The overall service provided is frequently described as amazing, with consumers appreciating the quick and easy process, even for urgent requests. However, some customers also noted issues with product quality, mentioning items like belts breaking quickly or clothes falling apart after minimal use. A few other people also felt that certain staff members were unfriendly or unapproachable, leading to a less welcoming experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their knowledge, helpfulness, and... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability, with many appreciating the... See more

Service

Users describe positive interactions with service, highlighting staff as welcoming, knowledgeable, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as friendly, helpful, and... See more

User experience

People report positive experiences with user experience, often highlighting helpful staff who quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an emergency request because my son forgot his suit, we were on the way out of town and we needed to be expedited. We got the most lovely salesperson "Cindy," at the High Pointe, Harrisburg, PA st... See more

Company replied

Rated 5 out of 5 stars

The staff was very knowledgable and extremely helpful. I think I have found my future clothes shopping store. As short big man :) I have had a hard time finding well fitting clothing, I think i... See more

Rated 5 out of 5 stars

I had been to two different mens stores looking for a navy blazer. Poor experience. Then I went to DXL and was greeted, helped and I found my blazer. Excellent experience overall.The young man was... See more

Rated 5 out of 5 stars

Customer service was very friendly and helpful. Clean store. Air conditioning was comfortable. Dressing rooms were big. I found what I was looking for and tried on the clothes. Bathroom clean and big.... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store

Written by the company

We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,485)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

The third time is the charm.

I had been to two different mens stores looking for a navy blazer. Poor experience. Then I went to DXL and was greeted, helped and I found my blazer.
Excellent experience overall.The young man was professional, courteous and friendly.
The blazer he recommended is top quality, well made and good looking. Highly recommended.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great store and crew!

Employees are always very welcoming and helpful though out my whole purchase! Never overbearing and was able to make my selection with ease. Always appreciate this store.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience as always

Fantastic experience as always at this DXL location. Kim was very kind and helpful in helping me purchase the items I needed. She was patient with me and knowledgeable.

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Dress shirt for wedding

I think the managers name was Tiffani. I had never been to a DXL and was really surprised at how easy she made it to get a dress shirt for my wedding. Super nice and got me what I needed very quickly and I have never really been comfortable in a dress shirt until the one she had me try on. Dang... So comfortable. A++++ to Tiffani. Thank you!!!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Chantel is a Queen of retail.

Chantel made this the BEST shopping experience I’ve had with Wolf Road DXL yet and I usually have a decent go of it. I came in last minute in a panic less than an hour to catch my train. She measured me up got me in a shirt with a matching tie and some new shoes in no time flat all while assisting other shoppers.

The store is good but without amazing and I mean AMAZING employees like her there would be no point in shopping. She tried to meet my every need and want offered everything to help that she could think of and listened to me complain about my wardrobe emergency!

I know for a fact I was a bit of a pain when it came to finding a good shirt but she made it happen. I came in only wanting a shirt and maybe a tie, left buying a shirt, new shoes, a belt, and the tie. If I wasn’t already carrying a suit from Dxl she might have sold me one of those too.

I appreciate her and her attentiveness as my bit of chaos rushed her as the first customer of the morning but she saved my day.

June 16, 2026
Unprompted review
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Reply from DXL

Thanks Michael! We're very happy to hear about your great shopping experience at our DXL store in Albany, NY. We'll be sure to share this review with Chantel!

Rated 5 out of 5 stars

DXL is my new favorite clothing store.

Lorie was super helpful walking me through the process for the fitting and helping to put together a few options for shirts to match with the sport coat. I am beyond pleased with the options and although I am not tall I am too big to buy off the rack at most stores. DXL is my new favorite clothing store.

June 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Jeff in Portland ME was fantastic

Jeff in Portland ME was fantastic. Went in for a couple new jackets and left with four fantastic suits, all fitted perfectly. Great suggestions for lighter summer fabrics and cuts that fit really well.

June 10, 2026
Unprompted review

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