Dethleffs GmbH & Co. KG Reviews 

Dethleff sunlight T 67. Fine if you only use them three or four times a year but if you live in one like I do then expect problems galore. Shoddily built, doors that fall off their flimsy hinges, windows and blinds that give up after little use, leaking shower and faulty taps, rattle's that will drive you to madness. My seventh year living exclusively in motorhomes all over the world and my fifth dethleff and also my last.

If you have a problem with a Dethleffs vehicle and manage to get through to Customer Service in Germany they will just refer you back to your UK Dealership! We had huge problems with our UK Dealership and just ended up going round in circles. Definitely didnt feel part of the Dethleffs Family. Also, dont try and contact the Erwin Hymer Group as the parent company, they will refer you either to Dethleffs or back to your dealer!! What a load of rubbish.

On our 40th wedding anniversary, 26 June 2021, we purchased a brand new Dethleffs Pulse GT 7051DBL. with a 2 year guarantee. Just before the guarantee was up we booked the vehicle in for a mechanical service (even though it has only covered 4000km) and also took it to a Dethleffs dealer for end of warranty checks. The seal on shower door was faulty from new, and they ordered a new one which , nearly 3 months later, has still not arrived. More concerning was that having paid for the checks we took the motorhome away for the weekend, (to celebrate our 42nd anniversary) and discovered on the Saturday evening that the kitchen tap intermittently does not work - open the tap, no water comes out! The bathroom tap works fine. We think either the pump supplying the kitchen tap is faulty or there is some problem with the tap itself. We immediately emailed the supplying dealer and the dealer who had done the checks, even though we didn't expect a response over Saturday night or Sunday. We eventually received a reply from the supplying dealer saying that they were closed on Monday 26th so they didn't see our email until after that date, by which time we were out of guarantee! Furthermore they had tried to put through a warranty claim but Dethleffs computer absolutely refused it! The problem was discovered and reported within the guarantee period., albeit that was a weekend. It is not our fault if the servicing dealer we paid didn't notice the tap not working, and it is not our fault that the supplier decides to close on a Monday and doesn't read their emails. Having chased again, today we have had an email from the servicing dealer to say they still have not received the shower seals and there is no way they will accept there is any problem with the tap because their technician didn't see it when they had the vehicle. Is this really the way Dethleffs treats its customers? I thought, given the cost of the vehicle, we were buying a premium brand from a reputable manufacturer?