Mars Reviews 15

I know the bog standard answer from the company‘we tell you on the website about the Brexit Charges’
Well i think you should give people an indication of the charges. I honestly thought the delivery charge had been taken this into account.
the charge was another 25% on top of what i paid. i had already spent more than my budget £150. if i had known the courier charge would be £50, i would not have ordered the sweets. I was tempted not to accept the parcel, but they have you be the short and curlies. Perhaps if i had read the reviews on the quality, i would have written off the £150+.

Why would i expect the product to come from the Netherlands. Mars are in Slough!! Who would have known they put this part of the company in Europe.
What makes it worse is i thought it was a scam. i didn’t open the UPS Emails as it looked like a scam. The guy from Mars, could have easily been in a scam telephone centre, his accent and aggression, also pointed towards a scam.
If this for orders over £135, why don’t they suggest customers make two orders, or more if needed.
Customer Service is what it says on the tin - looking after the customer, putting yourself in their shoes! How would Mars Leadership feel, if they were presented with this extra charge?
i would recommend when you calculate the charges, you have an extra line saying plus courier charges of £50+ ( to be confirmed) before delivery. Customers should have full visibility. i feel you have contravened the Consumer Rights Act of 2015. “This Act addresses unfair terms and conditions, including unexpected charges for delivery. if a courier charge was not CLEARLY disclosed at the time of purchase or is deemed unreasonable, you may have grounds to dispute it or even reject the purchase “

i will leave you to ponder on your conscious and if you only do one thing, CLEARLY disclose the courier charges

Whiskas Dental Bites reduced from 50g to 40g. 😿👎

I assume this trustpilot is for Mars wrigley incorporated chocolate. I have bought 10 choc malteser bunnies. They advertise everywhere that there is a competition on the bars that are still for sale. The competition is now closed. GET YOUR PARTNER SUPERMARKETS TO TAKE DOWN THE PROMOTIONAL LITERATURE WHEN THE COMPETITION ENDS.

Mars wrigley in slough .
Absolutely appalled after seeing a on line review of the company by DJ .
The language from there staff to DJ outside there premises was most certainly a breach of the peace .
Besides the threat of violence to the Auditer DJ .

Truly brings there company down and if they had been my staff from my company they would certainly be under a official warning for acting like that on leaving there work day at my company .
🎭😳🎭

I made a complaint and was asked to send a whole raft of things....

I didn’t keep the foil with that mess in it just in case you need the barcode…again the receipt would not have kept. It is perfectly clear to see that it is one of your foil trays.

I have two cats aged 22 years, who have been fed Sheba (in the main) for all their lives, I have never need to make a complaint…

I had once made a similar complaint to Encore and their response was very different to you.

I can assure you that me and Sheba have parted company on the back of this email… what a disappointing attempt at customer service.

Contacted their customer service to check if one of their treats had been made differently as it was now being rejected,the response of their representative was unbelievable they literally couldn’t care less, they said no without even asking for the batch number to check just incase of anything, everything came across as to much trouble won’t be buying their products again.

Zero customer services for Pet Foods. Issue with a bag of food and they asked me to email. I emailed 4x and called them 5 times, spoke to two agents they have, that work from home and really don't care at all. I've sent the photo's they asked for right from the start and followed up with phone calls each time as they never called me back. Now they 'don't know what to do' and I've to wait for the technical team to investigate and they "...can take a while to respond..." I was offered after 2 weeks and all the above some vouchers, but I explained there are no shops that sell this product. That was news to them. I said could they give me credit for Ocado or Amazon to purchase another bag...didn't know, would need to ask their manager...it goes on...this is expensive food!

I was fortunate enough to be invited for a interview for the position of operator at the mars Wrigley's factory in Estover Plymouth. As the job was very important to me i arrived at the factory dressed to impress. Suit, shirt and tie. Only to be given a task to complete which involved me having to crawl around the floor on my hands and knees in my nice suit. I left the room deflated and embarrassed and no longer in a confident frame of mind for the actual interview. The interview itself was ridiculous. Question's like who do you look up to. Name a time you have helped someone succeed. Nothing about my work history or experience. I can honestly say as a man of 47 years with plenty of work and life experience that i will never again put myself through such a degrading and disgusting interview process.
If the mars company think it is acceptable to have potential employees crawl around on the floor whilst dressed up smart in job interview attire then mars is not worth my hard work, time or experience. I left the building with my confidence shattered. The whole process was a nightmare.
I hope the Mars company reads this review and makes serious changes to the way they treat people as the experience has massively affected my mental health and i don't want anybody else to go through such a degrading experience.

Aside from the human confectionary snacks that they might be known for, 49.5% of Mars' business is pet food. They own some of the well known pet food brands such as Iams and Sheba. However, they continue to fund animal testing! Don't trust these hypocrites with the health of your pet! Don't trust them with your own health, either.