Deuter Online Reviews 

236
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Bought two deuter helion 60 wheeled travel bags four years ago. The wheels on both bags have cracked and fallen apart. The plastic used is obviously inferior. I have contacted deuter twice via email o... See more

Rated 1 out of 5 stars

Dearest Deauter, i want to complain about the quality of the new GiGa bag. Less than 1 week use and it attracts so many dust and looks very old already. I have to wipe with a wet rag EVERYDAY. The pre... See more

Rated 4 out of 5 stars

For a first solo album this is very good.Lots of ideas and experiments emerging and clashing almost by chance.It is very much an artist emerging from the German Rock era of the late sixties and early... See more

Rated 4 out of 5 stars

Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.


Contact info

2.8

Average

TrustScore 3 out of 5

236 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(236)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Superbly Outstanding Service!

Gary was the most professional online dealer I have encountered, answered all my questions quickly and clearly, processed my order like the speed of lightning, and the product got here in no time! 200% happy with the whole process!

April 10, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Ms Kong,

Many thanks for your flattering comments.

I am glad you've had a great experience purchasing from Deuter Online and I hope you will enjoy the products for many years to come :)

Have a great day ahead!

Regards,

Gary Ng

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Rated 5 out of 5 stars

GearsnBottles, you guys Rawkkkkk

Genuine seller, address my query promptly and definitely i would recommend others to get premium quality product @ a bargain price from Gears n Bottles.

April 9, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Azizi,

It's my pleasure serving you and I am glad to note that you have had a great experience purchasing from my other site, GearsAndBottles.com

Hope to see you around! :D

Cheers!

Gary Ng

Rated 4 out of 5 stars

Good seller

Seller was quick to respond to queries and delivered the item as promised.
2 recommendations:
1. Seller should simplify the ordering process. Since I paid using bank transfer, I had to type my address at least 3 times.
2. Please change your courier provider.

April 8, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Fairuz,

Thank you for your valuable feedback.

I take note of them and will consider them to improve the services rendered.

Regards,

Gary Ng

Rated 4 out of 5 stars

Swift Delivery

Great assistance provided by Gary, was surprise the shipment arrived exactly 1day after placed order. The only disappointment was there's no other color available for my AC Lite. Will definitely visit this store again :)

April 8, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Hello Tham,

I'm glad the parcel arrived the next day.

I will continue to give feedback to the importer on the need to ensure that items are readily available especially the colour options.

Thank you very much!

Regards,

Gary Ng

Rated 5 out of 5 stars

Awesome service

Gary provides one of the best customer service I've seen. Though an online shop, he's personal with his customers and gives good recommendations based on needs. I will definitely buy from him again and recommend my friends to deuteronline.

April 1, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Hi Jon,

Pleasure meeting you yesterday and many thanks for your kind review.

Please do not hesitate to contact me if you have any backpacking needs and I'll see how I can oblige.

Have a pleasant trip!

Regards,

Gary

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Rated 5 out of 5 stars

FANTASTIC!

Gary's fast reply & very helpful was awesome!
Received the courier a day after was superb!
The product 100% original! No fake!
Overall it was FANTASTIC!
Surely will recommend this site to my relatives and friends.

Keep it up Gary, thank you so much for your help :)

April 1, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Hello Nadia,

Many thanks for your fantastic endorsement of Deuter Online.

I am glad that my courier partner delivered in good time (there were a few delayed parcels of late) and you were able to enjoy your brand new backpack immediately.

I am also a firm believer that the best form of advertisement is by customers' word of mouth and review. I am most obliged :)

Regards,

Gary Ng

Rated 5 out of 5 stars

Satisfaction!

Prompted responses, trusted site, efficiency delivery and the most important is the physical product received is as what it is claimed (new & original)!

March 31, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Sean,

Thank you for taking time to leave a valuable feedback for Deuter Online.

It is gratifying to note that another customer has had a satisfied experience purchasing from Deuter Online. As my tagline states "No Fakes, Only Originals", it is of utmost importance that only original products are sold and Deuter's product name and integrity be kept.

Happy travelling!

Regards,

Gary Ng

Rated 4 out of 5 stars

Didn't take the next day to shipped but Item came in perfect and clean conditioned.

Its great to have peace of mind when purchasing goods online, this is the experience I get from deuteronline.com.

Shipping carrier wasn't really as good as I expected. Missed the 1st shipment when I was at home, didn't hear any sound nor any phone call. Cars were in the house would be an indication that there are people at home.

Hopefully a better Carrier next time in the future! Nevertheless a great company to purchase from!

March 26, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Suew,

Thank you for leaving a valuable feedback regarding the performance of our delivery partner, City Link Express.

I will relay the same to them for their further action.

Regards,

Gary Ng

Rated 5 out of 5 stars

great deal! original products. 100% recomended

owner is easy to transact, responds properly and on time. product is original and in good condition. i even thought i would not be able to buy the bag coz i encountered a problem with paypal where in i cant pay thru my credit card/paypal coz im on different country even though the delivery address is in malaysia (for my husband) but Gary was able to assist and respond quick with my inquiry about payment options and was able to deliver the bag the next day to my husband's address.

March 24, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Hazel,

I'm glad that whatever teething problems with the payment portal was sorted out and that we are able to deliver the backpack to your husband to his delight.

Thank you very much for your support!

Regards,

Gary Ng

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Rated 5 out of 5 stars

6 STARS!!!

Excellent service & the fastest delivery I've ever experienced on online shopping, less than 24 hours. Very impressive!! Satisfied with my Futura 30SL, love the yellow flower attached & thanks for the free gift :-). Definitely will recommend to my friends & am looking forward for my next purchase.

Thanks a lot Gary. Keep up the superb services :-)).

March 20, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Marjorie,

Thank you for your encouraging feedback.

I am glad to know that you've been impressed by the service and delivery rendered, not forgetting the good-looking Futura 30SL.

Looking forward to serving you again!

Regards,

Gary Ng

Rated 5 out of 5 stars

Very efficient, fast and good service

Very good service and super fast. I will recommend this company to my friend . Love the bag, exactly like what they described. Thank you very much bro.

March 14, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Hapiz,

I'm glad to note that you have received your backpack in good condition and as described.

I trust it will serve you well for many years to come :)

Cheers!

Gary Ng

Rated 5 out of 5 stars

Fast, efficient service

Really impressed with how quickly I received a response to my questions about the products and again with how fast I received my order.

March 14, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Nicole,

It was my pleasure serving you :)

Regards,

Gary Ng

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Rated 4 out of 5 stars

Deuter online is chic, not pricey despite its strong brand and reliable.

I seldom buy anything on the net but because I really need a travelling bag for my new job, I decided to find deuter on line hoping to catch a good deal. I surveyed deuter brands at conventional stores and compared the prices and sure enough, deuter online was cheaper.

The next step was to purchase on line which is always worrying to me. My concern is on the quality of the product and of course the time it takes for the purchased item to be in my hands.

Bottom line is I am a satisfied customer. The quality is excellent and the timing was too. Keep up the good work.

Thank you.

March 14, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear En. Hisham,

Thank you for your kind words and endorsement of Deuter Online.

I look forward to serving you again in the future.

Happy travelling!

Regards,

Gary Ng

Rated 4 out of 5 stars

Absolutely awesome

Spectro AC 36 really catch my eyes at first sight. I love the color which make it look modern but yet not too old fashion. Only one thing i feel it is lagging is the small pocket at the hips strap. Overall it was cool.

March 14, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Hi Albert,

Pleasure meeting you today.

I'm sure Deuter will take note of your comment regarding the absence of a hip pocket and hopefully, they will bear that in mind when designing future Spectro ACs.

Cheers!

Regards,

Gary Ng

Rated 4 out of 5 stars

Prompt reply with great service..

Every question asked were promptly replied, every statement made were delivered..

What more can I ask for. Receive my items on time or rather earlier than I expected which landed a fastastic first impression since this was my first purchase.

March 7, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Benjamin,

I am glad your first purchase with Deuter Online met your expectations.

Thank you very much for your support!

Regards,

Gary Ng

Rated 5 out of 5 stars

Trusted products, Cooperative people and Superb service!!

To be frank, I didn't know about DeuterOnline until I googled for Deuter bags.Even, I'm seriously not expecting in Malaysia to have such reliable online business specialize in selling Deuter bags!! Anyway, not to mention, the products sold are just AWESOME and the service is full of courtesy!!

March 7, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Encik Affendi,

I am glad to note that you had a pleasant purchasing experience from Deuter Online.

Do come back again :)

Regards,

Gary Ng

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Rated 4 out of 5 stars

Prompt reply and good guidance from Mr. Gary

Mr. Gary is very fast in responding my email/question, and he give good and relevant advice on which backpack should i purchase based on my needs and budget.
And what make me more surprise is on the delivery services. Is fast =)
I got the backpack one day after my order.

March 6, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Thank you for your kind feedback, Chea Chea.

Indeed, it is my pleasure to be able to offer you as much advice as I can in order that you may make an informed decision prior to your purchase. I put much value on customer service and I am glad you were pleased.

Regards,

Gary Ng

Rated 5 out of 5 stars

Good service and product

Bought a Karrimor rucksack from the online shop as there are hard to find in my area,
Receive good service and product from this company.

March 5, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Jason,

Indeed, Deuter Online as well as my other website, GearsAndBottles.com were set up to supply these quality backpacks to customers around the world who have difficulties finding them in a retail shop.

I am glad to note that you were pleased with the service and product and would be most obliged to serve you again in time to come.

Regards,

Gary Ng

Rated 5 out of 5 stars

fast & excellent

Fast ang excellent services. 100 % original deuter. No doubt. Recommended. Tq

March 4, 2013
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Encik Norazlan,

Thank you for giving me the opportunity to serve you and I am glad that you have been pleased with the product and services rendered.

Looking forward to your custom again.

Regards,

Gary Ng

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