As a family with 5 and 7 year old we have taken this journey a number times. The journey is always relaxing with extremely streamlined boarding. My major gripe is that there is no adequate food you ca... See more
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Review summary
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Unfortunately Dunkirk border control is a joke - diversions signs fallen on the ground to get there, 5 border stops (the first one hadn't got a clue about needing a share code for an EU passport to UK... See more
Fabulous buffet in Explorers Kitchen. Huge choice and all delicious. A huge improvement could be made if guests were informed which deck their buffet booking was made for - lots of guests (including... See more
Company replied
Service on board was excellent, we liked the buffet style diner, well organized Our return ship had a room with a faulty airco, was quickly handled by the guest service What we did not like was the... See more
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Company details
About DFDS
Written by the company
Your Gateway to Europe
Explore Europe with DFDS, the world’s leading ferry operator. Whether you’re planning a road trip across France, a mini cruise to Amsterdam, or a city break in Bruges, DFDS offers a range of travel options to suit your needs.
- Ferry crossings from the UK to France and Holland starting from just £35pp.
- Special autumn mini cruise discounts of up to 50% off – perfect for your next getaway!
- Duty-free shopping with up to 50% savings on premium products.
- Tailor-made European city break packages with handpicked hotels.
- Experience the freedom of the open road with DFDS's exclusive caravan and motorhome offers. Enjoy up to 20% off on selected routes and explore Europe at your own pace.
Exceptional Customer Service
At DFDS, we are committed to providing you with the best travel experience. Our customer service team is readily available to assist you with any queries or concerns. Whether you're checking your booking, preparing for your trip, or traveling with pets, our resources are designed to ensure your journey is seamless.
- Explore our comprehensive FAQs for quick answers.
- Stay informed with Live Travel Updates and navigate with ease.
- Receive dedicated assistance for passengers with reduced mobility, ensuring a comfortable voyage for everyone.
Your satisfaction is our priority. Reach out to our team for any assistance you need.
Contact info
DFDS House, Marmorvej 18,, DK-2100, Copenhagen, Denmark
- dfds.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Staff are well organised getting…
Staff are well organised getting vehicles on/off. Ship is well kept, lots of seating inside. We got fish and chips and it was overpriced and had clearly been lying a while which is why I’ve not given 5 stars. Also the staff came to clean the tables while we were still sitting at it. They should have waited until people leave a table.
May 24, 2026
Reply from DFDS
Good afternoon Lucy
We appreciate your feedback regarding our vehicle organization and ship's upkeep on your Dover-Dunkirk journey. We're concerned to hear about your food experience and the timing of table cleaning. We'll address these points with our team to improve.
Monika
Customer Interaction Shift Leader
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Very simple process and nice journey
Very simple process and nice journey. Much better than flying as it’s a lot more stress free.
May 23, 2026
Reply from DFDS
Good afternoon Ashley
We're so glad you found the process simple and your journey between Dove-Calais-Dunkirk enjoyable. It's wonderful to hear you had a stress-free experience!
Monika
Customer Interaction Shift Leader
Clean efficient.
Ships are cleaner and tidier than the competition with better food. While our sailing was cancelled another was provided and when we turned up earlier than scheduled we were able to get on an earlier ferry with no additional fees. Staff at port were also cheerful and welcoming. This is why we continue to choose DFDS over cheaper alternatives.
May 22, 2026
Reply from DFDS
Good afternoon
We are so pleased to hear you consistently choose us! We are delighted that our ships, food, and staff provided such a positive experience, even with a schedule change. Thank you for your kind words.
Monika
Customer Interaction Shift Leader
A smooth crossing in every way
A smooth crossing in every way. So much more pleasant and so much cheaper than the Shuttle
May 23, 2026
Reply from DFDS
Good afternoon Edward
We're delighted to hear you had such a smooth and pleasant crossing with us between Dover and Calais! Thank you for your kind feedback.
Monika
Customer Interaction Shift Leader
DFDS how disappointing is your care for…
DFDS how disappointing is your care for families with children. My whole family and many friends used your service for 15+ years but never again.
We spend 1000’s pounds at duty free shop…How is it possible you do not protect individual customers?
Your service is not cheap BTW.
If you accept busses full of teenagers you should make sure responsible adults/ teachers keep their behaviour under control.
Last week we traveled with 5 months old baby. Normally we would book premium lodge if it is available but it was not unfortunately.
It would not be the problem however this time it made huge difference.
We have been surrounded by teenagers which did not care at all….they been extremely noisy and care less.
Children are children and it is fine but not if they do use same service as adults and baby’s and they acting like animals.
We are all at the boat there is nowhere to escape!
I personally spoke with teacher who pretend not to be with those children even they did on the end.
Spoke to your staff asking where is your family spacious rooms claiming on your website just to be told there are non.
I walk around to find if there is quiet space there was not. My daughter was screaming, distress.
The worst was just to come 2hours later…
Our daughter was screaming for hours, stressed and could not control her mind.
I never felt so powerless.
So, protect your individual customers!!!
I will make sure I share my experience with as many as possible people with children I know!
May 17, 2026
Unprompted review
Reply from DFDS
Good morning Daniela
Thank you very much for taking the time to review your experience with DFDS. We greatly value your feedback and are committed to ensuring that every journey meets our high standards.
To better understand and address the concerns you raised, we have requested further details from you. Unfortunately, we have not yet received this information. Your insights are invaluable to us, and we would like to discuss your rating and comments in more detail to ensure a thorough investigation and appropriate resolution.
Thank you for taking the time to rate your experience with DFDS. We appreciate your feedback and are committed to ensuring that every journey meets our high standards.
Please contact us at your earliest convenience at travel.sales@dfds.com. Your cooperation will help us improve our services and provide you with a satisfactory outcome.
Thank you for your attention to this matter. We look forward to hearing from you soon.
Monika
Customer Interaction Shift Leader
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Excellent experience.
Excellent online intuitive booking process.
Helpful staff and smooth boarding process.
May 21, 2026
Reply from DFDS
Dear Michael,
Thank you for your kind review.
We’re really pleased to hear that you found our online booking process intuitive and easy to use, and that our staff were helpful in ensuring a smooth boarding experience.
Your feedback is greatly appreciated, and we look forward to welcoming you on board again soon.
Kind Regards,
Hayleigh
Reply from DFDS
Dear Matthew,
Thank you for your fantastic review.
We’re delighted to hear that you found your crossing reliable, comfortable, and enjoyable, with good food and friendly service throughout. This is exactly the experience we strive to provide for all our customers.
We really appreciate your kind feedback and look forward to welcoming you on board again soon.
Kind Regards,
Hayleigh
I arrived late for my ferry and was…
I arrived late for my ferry and was allowed to take the next one for no extra charge, which I most appreciated.
May 19, 2026
Reply from DFDS
Dear Vince,
Thank you for sharing your experience with us.
We’re really pleased to hear that our team was able to assist you by offering a place on the next sailing at no extra charge. We understand that travel plans don’t always go as expected, and we’re always happy to help where we can.
Your appreciation means a lot to us, and we’re glad we could make your journey a little easier. We hope to welcome you on board again soon.
Kind Regards,
Hayleigh
Customer facing crew are lovely and…
Customer facing crew are lovely and very professional.Only minor complaint as a motor cyclist twice now in a row we have been put at the back of the ship behind the lorries .So when we are told to ride off we are riding alongside moving lorries both sides and it does make me nervous as we are quite vulnerable, so far the lorry drivers have been very good and have seen us and let us move out of the way .I can understand it is a problem when lots of bike on there but both time there was only 3 bikes on the ship.
May 22, 2026
Reply from DFDS
Dear Gary,
Thank you for taking the time to share your feedback.
We’re really pleased to hear your kind comments about our customer-facing crew and their professionalism.
We also really appreciate you raising your concerns as a motorcyclist. We understand how being positioned near larger vehicles can feel uncomfortable and we’re sorry that this has made you feel nervous. While loading arrangements can vary depending on vehicle mix and operational requirements, your feedback is important and has been shared with our onboard and port teams to help review how we can improve the experience for motorcyclists wherever possible.
Thank you again for your comments, and we hope to welcome you back on board again soon for a more comfortable journey.
Kind Regards,
Hayleigh
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Everything on time simple access on…
Everything on time simple access on arrival and departure nothing to complain about also on board you have things to do which makes to time go past quickly
May 17, 2026
Reply from DFDS
Dear Mr Poulson,
Thank you for taking the time to share your review.
We’re really pleased to hear that everything ran on time and that you found the boarding and disembarkation process straightforward. It’s also great to know you enjoyed the onboard facilities and that these helped make your journey feel quicker and more enjoyable.
We truly appreciate your positive feedback and hope to welcome you on board again soon.
Kind Regards,
Hayleigh
DFDS doesn’t care about communities
DFDS blocks tripadvisor reviews. Please don’t let them. This is DFDS, not just ferries.
They let their trucks park on residential streets. Uk reg CMZ 6221.
Not a nice way to treat communities!
May 21, 2026
Unprompted review
Reply from DFDS
Good morning
Thank you very much for taking the time to review your experience with DFDS. We greatly value your feedback and are committed to ensuring that every journey meets our high standards.
To better understand and address the concerns you raised, we have requested further details from you. Unfortunately, we have not yet received this information. Your insights are invaluable to us, and we would like to discuss your rating and comments in more detail to ensure a thorough investigation and appropriate resolution.
Thank you for taking the time to rate your experience with DFDS. We appreciate your feedback and are committed to ensuring that every journey meets our high standards.
Please contact us at your earliest convenience at travel.sales@dfds.com. Your cooperation will help us improve our services and provide you with a satisfactory outcome.
Thank you for your attention to this matter. We look forward to hearing from you soon.
Monika
Customer Interaction Shift Leader
Thanks to all the staff: was very…
The behavour of all the staf was very pleasant. From check in to leaving the boat. The chairs in the restaurant are a bit worn but still setting comfortable. The boat was clean. One toilet was flooder, but shit happens. The boattrip was in time.
May 21, 2026
Reply from DFDS
Dear C. Melgers,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our staff pleasant and helpful throughout your journey, from check-in to disembarkation—this is exactly the level of service we strive to provide. It’s also great to know that you found the vessel clean and that your sailing departed on time.
We appreciate your comments regarding the restaurant seating and the issue with the toilet. While we’re glad this didn’t impact your overall comfort too much, we understand the importance of maintaining all onboard facilities to a high standard and will ensure your feedback is shared with the relevant team.
Thank you again for your review, and we hope to welcome you back on board again soon.
Kind Regards,
Hayleigh
A Great Trip
Every member of the team was very courteous and knowledgeable and worked very well together. Onboard entertainment was excellent and the food was very enjoyable.
May 19, 2026
Reply from DFDS
Good morning Duncan
We're so pleased to hear that our team's courtesy and knowledge made such a positive impression on your Newcastle Amsterdam journey. It's wonderful that you enjoyed the onboard entertainment and food. Thank you for your kind words!
Monika
Customer Interaction Shift Leader
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Quality of experience and customer care…
Quality of experience and customer care with attention to detail.
On this occasion the Port Manager (Newcastle) was very helpful resolving an issue with our passports, The staff on duty at the check in made some errors interpreting the valid PP dates but the manager gave a precise interpretation and resolved the problem
May 20, 2026
Reply from DFDS
Good afternoon Michael
We're so glad to hear about your positive experience on your Newcastle- Amsterdam journey and the excellent support you received. We appreciate you highlighting the manager's precise assistance in resolving the passport issue. Thank you for your valuable feedback!
Monika
Customer Interaction Shift Leader
Great Overnight Ferry Experience with Our Dog 🐾
Had a really good experience on the ferry. The cabin was comfortable, everything was clean and well organized, and the overnight journey was smooth and relaxing. Traveling with our dog was much easier than expected — the pet-friendly facilities were great and the staff were kind and helpful. Overall, a very convenient and pleasant way to travel.
May 18, 2026
Reply from DFDS
Good morning
Thank you for sharing your wonderful feedback on your Amsterdam - Newcastle journey! We are so pleased to hear you had such a positive experience on our ferry. It's great to know that your cabin was comfortable, everything was clean, and your overnight journey was smooth and relaxing. We are especially happy that traveling with your dog was easy and that our pet-friendly facilities and staff were helpful. We appreciate your kind words.
Monika
Customer Interaction Shift Leader
Great experience
The commodore de luxe rooms were spacious, clean, and accommodating. Dining food was diverse and delicious. Wonderful experience.
May 19, 2026
Reply from DFDS
Good morning BJ
We're so glad you enjoyed your stay with us on your Newcastle -Amsterdam journey! It's wonderful to hear that our rooms and dining options contributed to a fantastic experience. Thank you for your kind words.
Monika
Customer Interaction Shift Leader
Great trip from Dunkirk to Dover
Great trip from Dunkirk to Dover. Left on time and enjoyed the Premier Lounge. Very relaxing with good choice of food and drinks with helpful and friendly staff.
May 19, 2026
Reply from DFDS
Good morning Paul
We're so pleased to hear you had a great trip from Dunkirk to Dover! It's wonderful that you enjoyed the Premium Lounge, finding it relaxing with good food and drinks, and that our staff were helpful and friendly. We appreciate your feedback.
Monika
Customer Interaction Shift Leader
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Service on board was excellent
Service on board was excellent, we liked the buffet style diner, well organized
Our return ship had a room with a faulty airco, was quickly handled by the guest service
What we did not like was the explicit question of the waiter to tip him, after bringing 2 drinks after 15 min
May 19, 2026
Reply from DFDS
Good morning Richard
We are so pleased you enjoyed our service and buffet on your Amsterdam - Newcastle journey. We appreciate you bringing the tipping incident to our attention; that is certainly not our standard practice. We will address this internally to ensure a consistently excellent experience for all.
Monika
Customer Interaction Shift Leader
Early bird caught the earlier ferry!
We arrived early enough for the previous ferry so were booked on to that at no further charge. Thank you DFDS!
Always good service, polite and helpful.
:)
May 12, 2026
Reply from DFDS
Good morning Josephine
We're so pleased to hear we could accommodate you on an earlier ferry without extra charge on your Calais-Dover journey. We always aim to provide good, helpful service. Thank you for your kind words!
Monika
Customer Interaction Shift Leader
Staff attitudes make the difference
The staff on the tri out were wonderful and made the trip special. On the way back just one staff member made my daughter feel bad because she asked if she could get some fruit and veg for her daughter. She wanted to pay so she wasn't trying to get something for nothing. All other aspects of the trip were excellent and we will certainly travel this way again
May 19, 2026
Reply from DFDS
Good morning Louise
We are so glad to hear you enjoyed most aspects of your trip between Newcastle and Amsterdam and found our staff wonderful. We are concerned to learn about the negative interaction your daughter experienced and appreciate you bringing this to our attention. We are addressing this internally to ensure a consistently positive experience for all our guests. We look forward to welcoming you back.
Monika
Customer Interaction Shift Leader
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