DFW Security Reviews 112

Our experience with the security element has been quite good. However, the Z wave components (specifically the thermostat) that go with it are terrible. It literally malfunctions 3 times daily and doesn't follow the set schedule for temperature control in the house at all. This is frustrating becasue they charge me monthly for something that does NOT work.
UPDATE: Customer service has been quite helpful with this issue. I have to say, I was impressed by that!

No. Do not sign up. You will be stuck Paying for a 3 year contract even if the system is causing problems and you are having issues. There is no way out, once they install the system. My heat has not worked in a year and a half since the installation. My Home warranty company has sent out two techs, and all DFW Security has to say is it must be something else.

When the doorbell rings, we have difficulty getting the app to open in time to see what has caused the notification. The app is not particularly intuitive.
However, when there was an emergency the company reacted quickly and notified authorities immediately.
While I am very grateful for the response, the day-to-day use can be a little frustrating.

No problems with our service. quick response if we have an issue. Everything working well right now

Installation was great. Service isn’t what we remember. When our panic alarm has gone off on accident on the weekend, we have waited up to 3 minutes for a call or connection.

Easy to use, great notifications, sound sleep at night.

Overall the monitoring company is ok, but the company you guys use for loans sucks they are the rudest and most unprofessional people I have ever dealt with they have poor feedback as well very sleazy company and due to this fact I cannot recommend anyone to use the service as if this is who you like to represent your financial side of your company I feel my service is soon to be sold off as usual and my prices go up.

The Technician was very knowledgeable and courteous and respectful and successfully installed the system.

Our system has problems and you call and no one answers! Pathetic for a alarm company

Cutomer service oriented company. Whenever I call with any questions they are very helpful. If ever the alarm goes off they call right away within seconds. So much better than the bigger companies who only want to get your business and then ignore you. I would definitely go with Dfw Security

Top-notch service and support. I picked my last provider based on service and that was great, but I was completely without support. DFW Security is 10/10 in both arenas, as well as everyone I spoke to being extremely kind and helpful. I've recommended them to absolutely everyone and will continue to do so.

Our keypad lock wasn’t working properly, so he replaced it. And while he was there, he performed a few other courtesy checks on our other security devices. He did a great job!

The best thing I like is the App and ease of use. Very affordable. So DFW Security is 5 star to us.

Thanks to DFW we were able to integrate new technology with our existing system and not have to buy a entirely new system. They worked with me to structure the pricing to my liking and their installer was just top notch. The couple of times we have tripped the alarm, they have called within seconds and gone through the proper protocols to make sure it was truly a false alarm. I highly recommend DFW.

UPDATE: Yes, I intended to mark this as 5 stars, not 1! My bad.

I am completely satisfied with the equipment and service that DFW Security has provided my family this year! I know the system works, because we accidently hit the silent alarm once, and the Johnson county fire trucks showed up at our house very quickly. We live in Godley TX, and DFW Security is one of the few metroplex security companies that services homes this remote. We are happy with the choice we made to use DFW Security for our alarm needs!

I activated my alarm by mistake and the person on the other stated cops would be called, thankfully I had not registered my system with FWPD so they didn’t send them out. Come to find out, programmer had put in WRONG password!!! Had police been dispatched, I would have been fined!