DHL Express Deutschland Reviews 

Delivery from the range ! Had text with times so that was ok , then they tried to deliver but no one was home 2 hours earlier than the time they said and the photo they sent me was completely the wrong house ! Have a ring camera luckily so no one tried to deliver anything at that stated time !

DHL Express Pick Up Never Came

I booked an international express delivery of an important document with pick up at my place for around 80 (!) EUR. No one came to pick it up for two consecutive days. I had to call customer service every time my documents didn't get picked up. No notification via mail or phone whatsoever. The documents were supposed to arrive today at the recipient's place but didn't even get picked up. The only customer service could tell me is that they assume it will eventually get picked up someday...

Definitely not recommending this service who need reliable "express" delivery.

JUNE 18th(!!!!) I was at packstation 253 in Nettetal to pick up 00340435040012233781. The packstation gave an error when i wanted to open the door. The door didn’t open because of that but the app did say, when i closed the error that The package was successfully taken out. I called dhl right on the spot and the guy on the phone said the slot was broken and that an employee would fix it in a few days. Then i would get a new trackingnumber and he will put it in a different slot. That didn’t happen. I called back again : now the 27th of June the reparation would take place and I would receive the number. NOTHING. Again. DHL : I want quick clarity about this issue, it is an expensive package. I will put my lawyer on this as I’ve recorded every of our phone call. I can’t keep wasting my time with your half solutions.

Worst experience ever. Don t use DHL Express in Spain ever. It's been 10 days since my package arrived in Spain from Italy and I still dont have it.

1 star is still too much. Never does DHL Express follow up on appointment that have been made. Not possible to deliver while deliver option is set to a locker public accesible.

Absolutely shocking service, this is my fourth parcel in as many weeks that should be next day delivery but it hasnt turned up, there's no way to get intouch other than email and no reply to that, how this company is still going ill never know

I called for pick up and delier of my suitcase. Pick up in Holland, delivery München. They said it will arrive on the 23th of May but now they tell me it will be monday 26th. The information that i got was that the courrier checks the content. So after that i locked the case. And now they tell me that tis was not correct and that the case should't be locked.
Now i have no clothes and they do not care at all. Paid over 200 euro and get nothing. No suitcase and no service.

⛔️⛔️⛔️Bad service!!!!! they disposed of my package do not tuch this delivery service!!!!⛔️⛔️⛔️

I paid 160 Euros for same-day shipment with the promise of delivery before 12 PM, but I have not received any response or update from the company. The shipment has shown no movement since April 14, and despite the urgency, there’s been no progress whatsoever.

I’ve contacted their customer support team multiple times a day—around 3 to 4 calls daily—but unfortunately, the agents haven’t been helpful. Each time, I was either redirected or given vague responses with no real solution or explanation.

This experience has been extremely frustrating, especially considering the premium price I paid for express service. Based on this, I would not recommend using DHL or any express option, as they fail to deliver on their promised timelines and charge significantly more without providing the corresponding level of service.

Use their service at your own risk.

Waybill no.
7697371743
I paid 17 euros so that I receive my package the second day express.
My package contains only smartphone screens but they delayed delivery and put it on hold. Literally destroying my business where I had customers time line that wanted to travel due to Easter holidays and I agreed to fix their phones yesterday.
I lost 400 euros and my customers and now I don't need the products anymore so I have also to return
AVOID stupid DHL and use UPS much better and never probelm

I paid for "express" shipping and paid my customs bill online. It took them 3 days to process my online payment, and every day they sent me messages to pay. I've called and emailed people and have done everything to prove the payment was made to get my package. Now the payment has processed three days ago, but still no package has been delivered. "Express" is an appalling joke.

You pay extremely high price for "premium" service, to end up waiting for pickup of the item on agreed 2 hour window that does not happen!!!
If you charge super high fee for service you are supposed to provide, I would expect you to show up on time!!!
If the time is set from 12-14hrs then I expect you to pickup the item in that time!
I am not going to sit for the whole day in order for you to deliver service you are paid for!
Get your #hit together, I would never recommend you to anyone, your service is below poor.

Impossible to get hold of, no information is reliable. They lied and told me they could not access the house then when I called them out they changed the story to van breaking down. Currently waiting for the rearranged delivery which is now an hour late. Again no information of any use and i have to leave the house at 3pm for the school run. No doubt they will turn up then.

truly the most atrocious company ive ever worked with. its like handing valued goods to little kids. half of the time they just straight up lie and are completely incompetent and the other half they manage to get very little work done. You cannot even complain to anyone. its like theres no responsibility for these "companies" anymore.

DHL express bad shit company. Sending a package to me but not giving the ETA so I was away for 15 minutes. And I found “we missed you” card. Damn it.

Dhl also one time lost my package but nobody could help me. Both bad and shit company and a bad customer service.

Yes what can I say a big bravo for DHL Express. I am really impressed. In a day and a half to the other side of the world. It is expensive but in my case you really get value for your money. DHL express, thank you for this great service...

Very bad courier. I do not recommend delivery to Poland from abroad. I ordered from the UK from an online clothing store. DHL informed me about the shipment, I sent a declaration regarding customs duties and I did not hear from them again! And after 10 days, when I wrote to them what was happening, it turned out that the shipment had been returned to England. No answers to my questions, nothing. Horrible!! Delivery no. : AWB 3724774852.

I sent important documents with DHL express. I was reassured by the employee in the post office that my package would arive on the next day. I payed a fee of 20 euros. It is a shipment from the center of a city to the outskirts (30 inutes with a train). It has been 8 days and they keep postpoing the shipment without naming any reason. The people on the helpline were not helpful at all, cannot offer solutions. Extremely disappointing and unnecessary stress.

They used to be good. Now they can’t even find a simple address and are impossible to reach.

Corrieri menefreghisti call center ancora peggio! Fate cagare dovete passare una vita di merda! Infami