DHL Express Deutschland Reviews 

In Portugal they say the order is lost, In France they say it is delayed
Sad very sad.
This is the third order that this has happened!

I gave 1 star because that is the minimum allowed. DHL Express said that they tried to deliver it on Monday and Tuesday two weeks ago and nobody was home. This is a complete lie. There is always someone here during the day. Nobody rang the bell, nobody left a notice of a delivery attempt in the postbox....nothing. So after 2 fake attempts to deliver, the package sat in Ulm "on hold" and nobody made any attempt to contact me....for 8 days. I finally discovered that it wasn't DHL trying to deliver the package, but DHL Express. DHL Express said that they couldn't find the house, and then said that nobody was home...inconsistent lies at best. The person that finally delivered the package was in a private vehicle and wearing street clothes. Nothing at all to identify them as being a DHL employee. Worst delivery experience ever, without a doubt.

Imagine my shock when I arrive home to find sat on my doorstep a pair of Sonos headphones value £450.00 sitting in full view of anyone who may have wanted to steal them. I was out, no attempt to leave with a neighbour or take back to warehouse and leave a note. Having also checked the online tracking, it was noted that the driver was sat 1 stop away from my delivery for over an hour before making my stop. Get a grip DHL, shocking service 🤬

Atrocious service. How have these people not gone out of business? They are expensive and extremely inefficient. Lines move so slowly and they ask for a lot of unnecessary information.

This is the worst service specially in Germany. I got a parcel from india and i didn’t know that i have to pay tax .The amount was 19 euro something and i wanted pay by card and delivery guy told me that i can’t pay by card . And he took the parcel back with him . I also told him to give me a picking point where i can pick my parcel and he gave me a location 56 km away from my home

Please, if you are awaiting an important delivery for a certain date do not use DHL nor use a company that employs them. I can only write an honest review by giving them one star which is way too generous. Lets be honest their drivers can not be bothered to deliver your parcels and take them back to the depot.
Avoid at all costs, they are shocking.

I know that DHL take good care of their business customers. But as an individual it's a nightmare. I am paying extra for express service to ensure that my package is delivered next day. I went to 2 service points before around 16.45 and 16.58 at both locations they told me that they do t know if the DHL will pick up the package today or not. So to find a location where they would be sure (or even bring the parcel to the sorting center) I called the DHL Express customer service. Turns out now you need to pay. 0.80 eur per minute. The robo lady on the phone tells you that you will be served within 2 minutes - Thats a long waiting time for a paid number, but ok - I could suck it up. But I ended up waiting for 20 minutes to speak to someone and on top of that they refused to help me, they said that someone will call back within 15 min and I have been now waiting for 15 min.

What kind of joke is this? And since when DHL is in business of making money from phone calls? Cause I believe you don't pay your call center employees 45 EUR per hour.

Descarados, tengo la ventana de mi oficina sobre la entrada a la finca y con vistas a la calle en la que dejan los repartidores los vehículos para hacer los repartos, resulta que no aparecen en todo el día y luego me llega un mensaje diciendo que no estaba en casa y que lo dejan en otro sitio, habiendo además portero físico en la finca que puede recepcionar el envío o indicar dónde tienen que entregarlo. Pagando un sobre coste por la entrega en el domicilio, es increible.
Pero no acaba aquí, que llamas para pedir explicaciones y les da igual, que tengo que ir yo a recoger el paquete, vamos que he pagado para hacer yo su trabajo. DHL menuda decepción.

Shameless, I have my office window overlooking the entrance to the property and overlooking the street where the delivery drivers leave their vehicles to make deliveries, it turns out that they don't appear all day and then I get a message saying no. It was at home and they left it somewhere else, there also being a physical doorman on the property who can receive the shipment or indicate where they have to deliver it. Paying an extra cost for home delivery is incredible.
But it doesn't end here, you call to ask for explanations and they don't care, I have to go pick up the package, come on, I paid to do their job. DHL what a disappointment.

I would have given 0 if i could..
Thé worst scam system of delivery with extravagant charges in the form of import custom taxes
For articles of less than 150€ i had to pay an import tax of 80 euros,more than 50%
Dont trust DHL!!!

I have sent documents in size 1 envelope weighing less than 500 grams from UK to India. I have been billed additionally rupees5458 for customs clearance, storage charges and conversion rate of 1 GBP to INR= 107.35 as of 14/April/2024. The rate is not this high.

Customs charges are only INR 1879 and you can do the rest caclulations that DHL is pocketing themselves.

Charges includes, Surcharges, Fees and warehouse storage costs for 1 day.

This means the DHL team can physically verify the Size 1 envelope and take photographs as evidence but because they want to pocket as much money as possible.

I will never use this service again.

Totally waste of time and money.

They are the worst i ever dealt with. My package is lost for almost 1 week now knowing that it's included food "sweets" and when I sent them email explaining how that's disappointing as the food I paid for won't be feasible to be eaten they didn't even apologies. I'll not choose DHL never again and don't recommend anyone to choose them

Talk about a TOP service… My parcel was shipped on Wednesday from Egypt, it took one day to do the customs clearance and national transit of the parcel. Then Thursday in the night it arrived in Cairo, later that day in London, in the evening in Brussels and bam, Friday at noon I have my parcel! + the driver waited for me downstairs to sign (which no other company does).

1 week for DHL Express Envelope to go from CUN to RIC. 3 days in CUN, 2 Days in MEX, 2 more days to arrive RIC. This is not "Express".

Only very good experience. Fast and save, until no lost or damaged packages and no delays.

Great customer service & helpful staff. Thank you, grazi Mille!

The driver couriers are lazy. most especially for the express delivery. They dont show up and they will update their system that the receiver address is wrong. Then if you called for customer service they will say the driver is on his way to the service point. Then at the service point they said they are no longer for express. Snd called again to the customer service to find out that my parcel is with them.

They are by far thhe worst international freight forwarder. All their locations in U.S sucks. Avoid them if you can from.this company. Just a rip off and unprofessional service.

One star is too much.
Todau, for the third time in a month, dhl express has failed to deliver my package. All that I got is a message stating that they will deliver it after the weekend. It's unbelievable how unreliable these people ate, and it seems like they don't care at all. No package, your problem, not ours. Avoid at any cost

Unacceptable, the delivery man's maneuver caused more than $500 in damage on the ground, I had asked to be delivered on February 29th instead of the 28th to avoid it, of course this was not taken into account ( False service).
In addition, you will not find more expensive than DHL, this company is a trap for the customer (the one who pays!).
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