DHL Express Deutschland Reviews 

DHL Express Delivery to Cambodia - 7 weeks have passed....no delivery yet.

They are incredibly slow and do not take their job serious. Instead they push the receiver to do the clearance on their own with wrong assumptions.

In Cambodia you can not expect the DHL service you get in other countries of the world.

They refuse to take over their responsibility with false assumptions and urge you to go to the airport to do the custom clearance on your own. Once you do this and sign the documents for 16.5 USD you are lost because DHL Headquarter can not help you anymore. Afterwards they slow down the process by purpose in order to collect as much storage fee as possible. Corruption as it`s best. A Ponzi System to extract money for their own pockets.

For a 250 USD delivery for which I have already paid 135 USD for shipping they have added 165 USD + 250 USD storage fee.

Guess what they delivered after paying a ridiculous amount for storage fee ? You would expect the package? No - we received a piece of paper with the information that the clearance process is done!

This was the first and last time I have used DHL for sending goods to Cambodia.

I can not recommend them.
No matter which other carrier you chose. It can not be more worse as DHL Custom Clearance Cambodia.

Never again... I think this system of delivery should be scrapped off entirely because it's a total mockery of what it presented itself to be.

Adding 0 stars to bad reputation:
There is nothing Express about DHL~ it has been 2.5 weeks and shipment didn't even leave the country of origin, who knows when it will arrive.
Their customer services are horrible in both Italy and Serbia.
Overpriced crap service.

One big cluster of incompetence and error with order 1913650701.

Imagine having to wait a month for a package that has already arrived in the Netherlands from Italy in a day.

It was addressed for Rotterdam and was first delivered in Vlissingen, and is taking 20 days and counting to get to Rotterdam? With daily contact with customer service?

Dhl Express can manage that.

• 25.07.2023 - 10:47: Scheduled pickup time suggestion by DHL Express Shipment Confirmation: 26.07.2023, 10:00 - 16:00
• 25.07.2023 - 10:47: Scheduled pickup time suggestion by Shipment notification: 26.07.2023, 09:00 - 16:00
Two automated E-mails from the same time with contradictory information, so you know you're off to a good start.
• 25.07.2023 - 16:49: Scheduled pickup time confirmed by me: 26.07.2023, 10:00 - 16:00
• 26.07.2023 - 07:45: The DHL Express courier rang me out of bed. If you edit the pickup date 10:00 is the earliest option. That's over 2 hours too early! Obviously, I did not answer the door. I did not even have enough time to throw on a bathrobe. Anyway, I immediately got ready and waited. My mailbox was empty, of course.
• 26.07.2023 - 09:00: Starting work from home. Luckily, my desk is in front of a window from which I can see any vehicle coming from a mile way.
• 26.07.2023 - 11:00: I checked the status of my pickup on mydhl.express.dhl: "Expired". I rescheduled for: 11:15 - 16:30
• 26.07.2023 - 11:30ish: "Expired" again. Maybe a bug, or IT-Issue? I rescheduled for: 13:00 - 16:30. Later this time.
• 26.07.2023 - 12:00: Spotted a DHL transporter. A package was delivered next door. Drove off at 12:03.
• 26.07.2023 - 12:29: Spotted a DHL transporter again. This time halted in front of my home, literally directly under my window. Delivery was for my neighbor. Drove off at 12:33.
• 26:07.2023 - 13:02: Spotted a DHL transporter yet again. This time my package was picked up. Third time's a charm, I guess? Apparently there where two items for pickup on the list. Probably a bug due to rescheduling. Was not a problem.

The courier took my package without checking its contents, though. I was told to not tape it shut extra for that. I do not really care. The content is defective anyway.

I am not convinced by DHL Express. The schedule was neglected at first and later followed. The pickup and delivery process seems to be inefficient. Everything is paid for by my service provider for a warranty claim. I certainly would not utilize DHL Express in private. Not recommended!

The employee ignored delivery. They drop the DHL card in the postbox to receive the package in one of the nearby DHL locations.
But we were at home and opened the door!!!
I couldn't understand how they worked!!

I had ordered a package to be shipped express to Austria, I received a notification of it being delivered, rushed to the apartment to open my birthday present to myself, but it wasn't there. I waited till the end of day, where at that time a picture confirmation was shared with me of it being delivered, however, the picture was of my empty mailbox. There was no package in the picture. I filed a complaint and by the next day was put in contact with the individual who delivered it. I was told that I must have overlooked it, because it was delivered. I restated that I had in fact not received the package and was therefore reaching out to see if it might have been delivered to a different mailbox (I'm an introvert and am uncomfortable making unnecessary human contact), there were a lot of stickers on my neighbors mailboxes for packages to be picked up. Maybe it got mixed up? No no, I just needed to check the mailbox again. I did, wasn't there. I checked with some of the neighbors, they said they had not received it or seen it. I filed a "did not receive" complaint with the actual sender company, they said they would investigate it with the DHL express and I was today informed that it has been confirmed the package was delivered and the case is now closed. I'm out a 73,35€, someone gets a free cute bikini, and companies both made a profit off of me, and I'm reminded how insignificant individuals are to companies.
Speedy response, but unfortunately for me, not so speedy (successful) delivery.

I’ve made sure to choose non contact delivery option TWICE already. The third time they tried to deliver it STILL DID NOT WORK, they kept sending me messages about being unable to deliver it because no one was home even though I’ve chosen no contact delivery. Additionally, this third time they said someone tried to deliver but no one did, as I was home at the time, I know that no one came for a delivery. This has made my package delayed for 5 days now, and I’m starting to get frustrated with their website and practices overall.

I paid for express shipping for my package to be delivered to a locker because I am often not home. On Friday, my package was delivered to the locker but I didn't receive any code to pick up my package. After 30 minutes of waiting, I contact the customer service to hear that they cannot do anything until next Monday. On Monday, I was told it would take approximately 2 working days to get my package to be released from the locker and attempt a new delivery to my house. After 2 extra days of waiting for my package, I get to know that it will be delivered on Friday, 2 days from now. If I do receive my package on upcoming Friday, it means my package arrives 7 days later than it should be. While writing this review, I am not sure if I will receive my package on Friday or something else will happen.

Bought some nicotine pouches online with no tobacco from white pouches in Sweden and it is taking more than 10 days and shipment hasn’t arrived. Will never use DHL express again. They promised delivery in 1 day. Also I am being charged 55 euros for customs! Horrible purchase will never use this service.

They didn’t try to deliver but said they did you can’t get ahold of anyone for help poor business practice all together would not recommend this service for anything

They lost my package and are now not taking any responsibility. They are not paying me back a phone worth 500 euro. This is crazy they shouldn’t have taken the pack if they couldn’t deliver.

A PACKET THAT SHOULD HAVE TAKE 3 DAYS HAS NOT ARRIVED ONE WEEK LATER. STUCK IN CUSTOMS WITH NO CLEAR COMMUNICATION AS TO WHEN IT WILL BE DELIVERED. INCOMPETENCE IS NOT THE WORD

The worst of them all. The workers there are too lazy to read and i almost lost some very important documents due to the negligence. They make fake updates and lie about the whereabouts of the parcels. Größte mist überhaupt¡

We have a big problem with DHL. My family in Spain sent us a personal suitcase with some gifts. More than three months ago. The tracking number for the package they gave to my family back home in Spain is never found in their system at DHL in Denmark. We still don't know where the bag has gone. We have contacted customer service many times, but they are very bad and won't help us. DHL in Denmark asks us for a valid package number. We told them this number which they gave to my family but they don't admit anything. We tried to communicate with DHL in Spain, they say the bag is in Denmark and they won't tell us where in Denmark. Then we contact the Danish department, they also say that we haven't received anything and we can't help. We have contacted the Spanish department again, we asked them to take responsibility for the loss of the bag, but they are not interested and no one will help with anything. More than three months and our personal belongings are missing. We accuse DHL of stealing our personal belongings. They are thieves, ill mannered, hypocrites and deceivers.

Same here, I am expecting a DHL Express delivery and just got a notification that I was not available.
But I was. Feels super sketchy and on the hotline they say it will be available for pickup eventually. Why not dropping parcel off there in the morning instead of let people wait? Could have chosen normal shipping...
I also don’t understand why the driver is not calling if they have troubles with the address or whatsoever, like they do in Berlin.

My guess is DHL just makes it up so they can save themself the actual delivery costs and let the Kiosk do their work.

One of the worst and most unfriendly courier services! They do nothing for the customer, the packages just disappear and we have to be thankfully if someone hopefully calls us within a week to give an update! At all costs avoid this courier!

very bad service they didn't come to house I waited 6 hours for my packet extra I was waiting on my door but they didn't come and give my packet to packet situation Bravo 👏 extra money for delivery also paid but no problem our money didn't value.

So I ordered a chair from Germany to Sweden.

Was told that the chair was gonna arrive on a wednesday. So I stayed home from work and waited for someone to come with it. Nothing arrived then. Got a sms later that day that the package had been delivered. But it hadn't. They have delivered it to the wrong address. Then the day after they sent a courier to pick the package and to deliver it to me. They managed to get pick up the delivery. But not to deliver it to me. Had to wait until after the easter holiday (6 days delay).

When the package arrived and I assembled the chair. It was broken. So had to send back the old. And the company sent me a new one.

The same story all over again. This monday I got a message where it stood that the chair had been delivered. It had not been delivered to me. It took them two days to find where it had gotten delivered to. And same story as last time, the customer service person I was in contact with. Promised that I should have gotten it this day. But no. It has not been delivered today.

In total I have had to work from home 7 days since there has been no clear communications if they will be able to deliver the chair or not to me.

Been the absolute worst delivery experience in my life. DHL should be avoided like the plague.

Awful company who do not respond to emails, keep hold of your item(s) even once you have paid - you have to keep chasing them.