DHL Reviews 

I ordered a gift for my daughters birthday from Amazon not knowing it was going to be handled by DHL. Last Friday they claimed it was undeliverable, that no one was here, I WAS. So delivery attempted again today, same BS, they claimed to have made an attempt at 7:18pm when it was only 3:15pm according to my phone. Are they time travelling? No way to contact an actual human, its all AI bots on their phone and website, piss poor customer service.

Extremely disappointing delivery service. My package had no tracking updates for several days, then suddenly showed as out for delivery. I was home all day waiting, only to have the courier update the system claiming they attempted to contact me but were unsuccessful.

The problem? I received absolutely no phone call, missed call, or notification from the courier. Yet the system was updated as though an actual attempt had been made to reach me.

It is frustrating when customers are made to look unavailable or responsible for a failed delivery when no genuine attempt was made. Accurate tracking and honest communication are basic expectations.

A delivery service should be able to do better than this. This experience has left me very disappointed with the courier's reliability and professionalism.

Drivers fail your package without coming to your street, they’ll mark your package delivered to a service center and they actually never came and dropped it off, then they’ll ignore all outreach from the store and drop it off as they please. Nobody use this terrible excuse of a company for anything

If I could give 5 negative stars, I would. Their tagline, "DHL eCommerce – Excellence. Simply delivered" is the most dishonest thing I've ever read. They think it's reasonable for a delivery from Kansas City MO to Toronto (the biggest city in Canada), to take a month. The vendor said it should take up to 14 business days, but after almost that length of time, the package is still in the U.S. somewhere. Truly appalling.

DHL Shipment #191-908-04-02 — Absolutely Disgraceful Service. Zero Stars!

Do not trust DHL with your shipments! Our delivery has been delayed, and despite repeatedly submitting the requested documents and paying customs duties and taxes, DHL still cannot explain the delay. Instead of delivering our shipment to the address we paid for, they are telling us to travel five hours to collect it ourselves.

Contacting customer support is practically impossible. The representatives provide repetitive, scripted answers instead of real assistance. Today, I spoke with an agent named Randale, who disconnected our chat several times rather than listening, answering my questions, or providing clear information. Whenever I asked for clarification, she ended the chat, forcing me to start over and contact support again.

This is an outrageous waste of time and energy. The customer service is unacceptable for a company of DHL’s size, especially considering its relatively high shipping prices.

I absolutely do not recommend DHL. The communication is poor, accountability is lacking, and resolving even a basic delivery issue has become an exhausting ordeal. Based on this experience, I would never choose DHL again.

My rating: 0!

Most of the time we don’t share the good experience. I am totally satisfied with my account manager Kyle Farrell . He was always there to setup my business account and any assistance I needed. Thank you Kyle.

Why would you ship anything using DHL? Look at their rating, look at their reviews. I am one of the latest "DHL VICTIMS". I had a parcel shipped to me however what happened after that is a mystery. They said they tried to deliver, but unsuccessful, for whatever reason. No second attempt, no call. Trying to find my package now, talked to 3 different DHL people including a jag-off supervisor and all I got was 3 different stories, lies and state-of-the-art buck passing. Bottom line conclusion is that nobody knows anyhing at DHL and my package is forever lost. Please tell me if there is a class-action lawsuit against this company, I want to sign up. WHY WOULD YOU SHIP ANYTHING USING DHL? (OTHER THAN TO CREATE HARDSHIP, FRUSTRATION, DISAPPOINTMENT, LOSS OF MONEY/PROPERTY FOR SOMEONE) READ THE REVIEWS, LOOK AT THEIR RATING.

Did not receive my delivery,eventually got customer case number and heard nothing since despite sending emails,customer service and ability to contact people and deliver stuff they seem to be totally useless

I often get deliveries with this company in Edmonton Alberta Nash is with this comany Edmonton. He is a very caring and professional driver, I continue to get deliveries with a smile and always a Hello. This is a tiring job and yet he is always receptive and very polite!

Nothing works!!! Got an email to pay customs taxes on my 3000 $ package. The link to pay the taxes opens a new window which says “internal error”. There’s no any other way to access them. Tried on laptop, iphone, registered — nothing.

I was waiting for a delivery that said it was coming on the day of question. I got a notification saying that it was delivered and no one was there even though I was home.No doorbell, no picture on my doorbell.Camera and that a card was left , which wasn't there also too . THESES people at d h l lie like crazy.

DHL is the worst of the Worst for deliveries, next time its a DHLdelivery, I will cancel my order This happens every single time with this USELESS COMPANY , The drivers lie about leaving notices and they don't come to the proper door when or IF they do make an attempt

Just absolute dogshit every time I have to deal with them. They'll send me multiple emails ON A WEEKEND (we're a business, open regular business hours) saying we owe something on import duties and this is the "final notice" (literally, from first email, to "final notice" in zero business days) - but won't send us the invoice. Have to click through five pages of their website where they ask for payment BEFORE TELLING YOU WHAT IT'S FOR, and only afterwards can you download an actual invoice. But they won't email it to you - you need to manually click through half a dozen links, download a zip file, unzip it, then figure out which one of the three files is actually relevant. They pull this shit all the time.

Now they've gone and lost a $13,000 parcel and trying to get any response out of customer service - like I dunno, maybe "we sent someone to its last marked location to find it" - is like trying to get blood out of a stone. The WhatsApp help is no help at all, just a really shit bot version of a telephone menu.

I use DHL Express for all International shipments with my yoga mats company, Crk. So far, it's been by far the best and most reliable services for international shipments across North America, Europe and Asia with fast delivery and upfront prices. Thanks to them there are very few bad surprises, including unexpected fees and deliveries that don't arrive on time, or at all. For a premium brand, a reliable shipping partner makes a big difference. Thank you DHL Express!

Thanks very much 😊

I paid for overnight delivery and it has been 7 days and still haven't received my package. I paid $114.00 for this service and they said that they don't do refunds. NEVER EVER will I deal with this company again. They blamed it on the company that shipped the package but when I check the package had left that place the day I ordered it so the company I dealt with is not to blame.

Never seen a shipping company as incompetent as DHL. They've been holding my package for 10 days, they pretend they attempted a delivery but it's a lie (I was at home, nobody come) and then NOTHING!!!! They don't even attempt a second delivery. I can't pickup the package myself. I can't request another delivery. If I contact them on the phone, they're useless and ask for the shipper to contact them. Total incompetence garbage scam of a company. AVOID DHL AT ALL COST THEY WILL HOLD YOUR PACKAGE AND YOU WILL NEVER GET WHAT YOU PAID FOR!!!!!

I ordered a used book from the U.S. to Alberta. The import GST was only $2.77, but DHL charged an additional $12.50 customs entry fee to process the shipment. The clearance fee ended up being much larger than the actual tax.
The package arrived, but I wouldn't choose DHL again for low-value purchases because these extra brokerage fees make the total cost much higher than expected. If you're buying from the U.S., I'd recommend asking sellers to use USPS instead.

Horrible service; their entire system is designed to avoid speaking with the customer, very difficult to navigate. They now send WhatsApp messages that look like scammers. If you try to reach them on the phone, you have to go through the chat bots to get a number to call anyone. Whoever works in their headoffice created such a difficult and user not friendly system that the entire experience is just a pain the the butt. This company is trully a dinosour that should not exist, it's just too big to fail I guess.