DHL eCommerce Nederland Reviews 

I have received somebody elses package instead of mine. Where is mine - nowhere knows, the response from dhl - we don't know, not our problem. Response from the sender - we have started an investigation with DHL, they have told us to wait for 6-8 weeks. Thanks. I wish this absolute worst delivery company seizes to exist. If you can, pick another delivery: postnl, dnd, whatever. There is no worse than DHL.

Avoid using it if you care about customer satisfaction. Even after customers select a delivery date, DHL eCommerce does not deliver on that date and continues dispatching parcels on other days that customers did not select and when they are unavailable. Goods are then sent back and forth unnecessarily and arrive damaged.
Their AI chatbot and voice agent do not resolve issues, do not allow meaningful feedback when the issue remains unresolved, and do not connect customers to a human adviser. Based on my evidence, this creates a serious accountability and audit gap.
Customers cannot leave a Feefo review unless DHL eCommerce sends an email with a review link. Yet even that review route appears to have been disabled after the accumulation of very poor ratings.
DHL eCommerce is not DHL Express. DHL Express still appears to have human oversight, but cannot help because DHL eCommerce is a separate organisation.

IMPORTANT as I have found when the delivery address is correct but the Post Code is wrong the package cannot be tracked although you have a delivery number.
My delivery has been sent back to the supplier even after they updated DHL with the correct information.

How is it possible that a company such as this can't deliver a very small parcel.

I have been waiting 3 weeks and every mornin they update the trackin to say they r comin the next day. They dont.

Worse than Evri

Tracking said the parcel had been handed to the 'resident'. It was, in fact, left against my front door, so that when I opened my door, it fell in and onto my feet. The driver didn't' even knock at my door. Workers obviously have no interest in the reputation of the company.

My parcel (case 40017151) is marked as delivered, but has not been received and there’s no proof of delivery. Customer support has been extremely frustrating - support agents repeatedly ghost the conversation and fail to provide any real solution. Meanwhile, the chatbot can’t connect me to a human and just wishes me a lovely day.
Parcel lost, money lost, and no accountability or compensation. Completely unacceptable.

Tracking said attempted delivery-blatant lie- and showed picture of a pub several streets away.
Worst company I've ever known to try and contact to register a complaint.

Crap. I thought no company could possibly be worse than Evri, but I found one in DHL eCommerce. Why did you say your attempted to deliver when no such thing happened ? I was here when you say you came - why lie?

We are genuinely fed up with this delivery company. We sincerely hope that other businesses reconsider working with them, as the service they provide is, in our experience, completely unacceptable.

The delivery drivers often display unprofessional and, at times, outright rude behavior. In addition, they do not bring packages up to the door, which can be a significant issue depending on personal circumstances. Instead, they leave parcels in common areas without authorization, exposing them to the risk of theft.

On other occasions, even when we are at home, they choose to redirect the package to a pick-up point, forcing us to make unnecessary trips, wasting both time and money. This is especially problematic for people who do not have a car or cannot easily travel long distances.

In one instance, we personally witnessed a driver forcing a package into the mailbox, which resulted in the item being damaged. This level of carelessness is simply unacceptable.

This is not an isolated incident, but a recurring issue. We have submitted multiple complaints, none of which have led to any meaningful resolution. We have even had a particularly unpleasant experience with a DHL employee who spoke to us in an inappropriate manner and raised their voice.

It is difficult to understand how a company with such a poor level of service continues to be contracted by so many businesses. Overall, our experience has been very negative.

I've never known a delivery driver to be so rude. He refused to give me my parcel until I put my "silly little dogs" inside the house then he just chucked the parcel on the step and stormed off. He then got into an argument with a driver outside because they couldn't get past his van, which he had parked in the middle of the road blocking traffic in both directions. If people like this are the face of DHL I am not at all surprised at the amount of 1 star reviews!

DHL view their sending customers as paying dupes, and their customers' recipients as potential victims.

If they tried, they couldn't confound and frustrate me as recipient more. Im not a bad person but I actively hate this company.

DHL eCommerce Netherlands – the worst delivery experience I've ever had.

My parcel was supposed to be delivered to a pickup point near MUMC (Maastricht University Medical Center). Instead, it was redirected to a location on the opposite side of the city without my consent.

There were clearly closer alternatives, but this was ignored. I think, a driver even didn't plan to go to my address...

What makes it worse is that I am currently hospitalized and on strict bed rest!!! I can only reach the main entrance near the original pickup point.

I have sent multiple emails, contacted support several times, and even called different numbers — all without any help. The issue is effectively ignored.

I've never encountered such a piggery attitude towards a customer. They're sending the package back any day now, and I can't even pick it up...

Parcels were scheduled for delivery between 12.05 and 13.05. They never arrived. Absolutely no viable tracking available. 2 1/2 hours later, I don't know whether to wait or return to work.

Parcel not delivered, although received at depot. On their website. Only contact via chatbox. Honestly, no sense of responsibility. They don't care. Told me to contact supplier.

My package is already one month in hands of courier. This company is a scam. All the time packages are missing and there is no phone number or normal customer service. Someone should check that company. It's illegal to not provide normal customer service. And steal packages

The delivery guys don't even try to reach you out. They just say you're not home and go to a service point. The customer service is the biggest trash ever -- they all seem to be chatbots, no real way of communication with them. They also lied that they could change the delivery to my adress the next day, and after they said that wasn't even possible. The worst company for deliveries.

The worst courier service in Europe. They don't call, you're at home waiting for the package and then you get an email saying they didn't find you at home, without them ringing the doorbell or you receiving any text messages.

DHL is the worst service out there. Package was not delivered at pick up point so it went to a service point 10km from there. Noone knows why. No support phone number. Horrendus chat service.

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I am writing this review to express serious concerns about delivery practices.

I was informed by a former self-employed driver who worked with DHL that some couriers with standard contracts, in order to finish their routes and avoid returning undelivered parcels, sometimes leave packages outside doors without proper authorization or sign for them using false signatures.

Unfortunately, I recently experienced a situation that reflects this issue. Last week, an Apple Watch was marked as delivered and signed for with a surname that does not belong to me or to any of my neighbors. The package was not properly handed to me, and the signature on record is clearly not mine.

This kind of practice is extremely concerning, especially when it involves valuable items. Customers trust delivery services to handle parcels responsibly and securely. Leaving packages unattended or falsifying signatures compromises that trust and creates unnecessary stress and risk for customers.

I hope DHL takes these concerns seriously and ensures stricter controls and accountability in their delivery procedures.

We made you wait all day and then deopped your parcel off at a very different oarelcel point than we were paid to, but hey - it's your problem now. We won't lift a finger to help you sort out our mess.