Direct Heating Spares Reviews 

1,469
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,010 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that replacement boiler parts arrive quickly and perfectly packaged to get hot water systems working again without unnecessary delays. People also appreciate the reasonable prices, the intuitive online ordering process, and the knowledgeable support staff who readily assist with finding hard-to-find components. However, some people mentioned frustrating issues with external courier services, including unexpected delivery delays, missing tracking details, and packages failing to arrive on schedule despite paying extra for priority shipping. Consumers occasionally experienced situations where shipments were severely delayed or mishandled by third-party delivery partners, causing considerable inconvenience for urgent repairs.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, are well-packaged,... See more

Service

Customers consistently note positive experiences with service, highlighting speedy delivery and helpful... See more

Order

Users describe positive interactions with order, highlighting straightforward online navigation and quick... See more

Price

Consumers find prices to be very reasonable and competitive. Reviewers consistently report great value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 18.20 with promised next day delivery. From Chorley Lancaster to Devon!! Fittings arrived as promised delivered by ups by 14.00 next day. Exceptional service, ups sent tracking, perfect pr... See more

Rated 5 out of 5 stars

We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more

Rated 5 out of 5 stars

On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more

Rated 5 out of 5 stars

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more


Company details

  1. Boiler and Heating Service
  2. Heating Equipment Supplier

About Direct Heating Spares

Written by the company

Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:

We also deal with a vast array of quality UK brands, such as:

Can't find what you're looking for? Simply call or email us and we'll be able to help.

Direct Heating Spares

Written by the company

Genuine Parts From Over 100 Brands
Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
Expert Technical & Sales Support Everyday
Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
Order Before 7pm For Next Day Delivery
As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
Secure Express Checkout
Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,469)

1,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb everything

Superb everything. Easy to use and navigate website, with lots of information, diagrams etc so it's really easy to find parts. Ordering is dead easy and there are options for next day and speedy delivery. I have nothing but good things to say about DHS

July 29, 2026
Rated 3 out of 5 stars

No problem with the company themselves

No problem with the company themselves, but the delivery by Inpost was an absolute shambles. Rescheduled 3 times then wasn't delivered.
Seriously, Inpost are not good.
Ordered another part from elsewhere the following day which arrived so quickly vith
Dpd.
Do yourselves a favour and change couriers.

July 25, 2026
Rated 5 out of 5 stars

Ordered 18.20 with promised next day…

Ordered 18.20 with promised next day delivery. From Chorley Lancaster to Devon!!
Fittings arrived as promised delivered by ups by 14.00 next day.
Exceptional service, ups sent tracking, perfect product, perfect service, perfect delivery
We will order again
Thank you team

July 22, 2026
Rated 5 out of 5 stars

Excellent Service

Great service, very easy to find the required part, despite being a discontinued item. Part was delivered very quickly and in perfect condition.

July 20, 2026

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