Direct Heating Spares Reviews 

1,483
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,022 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, competitive prices, and the wide range of genuine boiler parts easily found on the user-friendly website. People also truly appreciate the helpful support team who readily assist with identifying correct replacement parts and resolving any ordering questions. However, some reviewers were not happy with certain delivery couriers, noting significant shipping delays and frustrating tracking issues with specific transport services. A few other people also felt that delivery times were occasionally very slow when external courier networks failed to deliver parcels on schedule.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy and reliable... See more

Product

Customers had positive experiences with product availability and quality. Reviewers frequently highlight that... See more

Service

Reviewers mention positive feedback about service, highlighting fast delivery and knowledgeable support... See more

Order

Consumers express satisfaction and appreciation regarding the order process, highlighting that it is... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very reasonable, competitive, and well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 18.20 with promised next day delivery. From Chorley Lancaster to Devon!! Fittings arrived as promised delivered by ups by 14.00 next day. Exceptional service, ups sent tracking, perfect pr... See more

Rated 5 out of 5 stars

On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more

Rated 5 out of 5 stars

We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more

Rated 5 out of 5 stars

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more


Company details

  1. Boiler and Heating Service
  2. Heating Equipment Supplier

About Direct Heating Spares

Written by the company

Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:

We also deal with a vast array of quality UK brands, such as:

Can't find what you're looking for? Simply call or email us and we'll be able to help.

Direct Heating Spares

Written by the company

Genuine Parts From Over 100 Brands
Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
Expert Technical & Sales Support Everyday
Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
Order Before 7pm For Next Day Delivery
As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
Secure Express Checkout
Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,483)

1,025 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service+ prompt delivery

Spoke to a lovely 😀 friendly extremely helpful customer services woman who checked with the manufacturer that the part I was ordering was the correct part…. exceptional customer service that I greatly appreciated🙏! The part arrived promptly….I would absolutely use DHS again😀😀

June 24, 2026
Rated 5 out of 5 stars

Excellent product

Excellent product, excellent sevice, gas fitter said part couldn't be found advised a new boiler !!! Thank you

June 23, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick delivery time. My only quibble would be that I didn't know which delivery service was being used and because the tracking numbers are different and the tracking service doesn't actually say what is being delivered, it was impossible to know if it was my delivery from Direct Heating that was on its way or not. However it arrived so quickly the problem only lasted those two days.

June 22, 2026

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