False promises.
It seems I am not the only one to be cheated by this company. I ordered some coving from them. The delivery date on their website was December 7th. It is now December 17th. I received no notification of delay. I emailed them and they blamed the supplier. 1 week later I tried again and and they again blamed the supplier. I asked for my money back and the goods miraculously arrived the same day, except they did not send them as promised. These are dirty tricks to avoid giving the money back. They clearly don't carry stock and their website simply lies about the delivery date. I have opened a complaint with Paypal and have asked them to pursue.
The one good thing is that Roshni, their customer services person always replied. They get an extra star for that.