Dial A Vet Reviews 69

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, knowledge, and reassuring demeanor, making interactions pleasant and helpful. Many people highlight the excellent service, noting its efficiency, ease of use, and the valuable advice provided, especially for those in remote areas or needing after-hours assistance. Consumers particularly appreciate the thoroughness and understanding of the veterinarians, who attentively listen to concerns and offer clear solutions. The follow-up care and genuine investment in pet well-being are frequently mentioned as significant positives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being caring,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers found the service... See more

Based on these reviews

Rated 5 out of 5 stars

Samantha was amazing - she was saving someone else’s baby (emergency surgery) when we were supposed to meet, but got in touch, met us straight away and explained. She was compassionate and had all t... See more

Company replied

Rated 5 out of 5 stars

Dr. Prudente was thorough, kind, patient and understanding. She asked me all the right questions to assess the situation with my cat. She was clear and reassuring. She listened to my concerns attentiv... See more

Rated 5 out of 5 stars

This was so easy to book an appointment for warm and friendly expert advice (my dog ate chocolate during the workday!). I was talked through what to look out for, what would happen if I did want to... See more

Company replied

Rated 5 out of 5 stars

On two occasions now I’ve been able to use Dial a Vet and speak with the lovely Samantha on a Sunday. I live regionally so vets and appointments are limited as well as after hours prices are through t... See more

Company replied


Company details

  1. Veterinarian

Written by the company

Dial A Vet is Australia’s most trusted online veterinary consultation service, offering pet owners 24/7 access to licensed vets from the comfort of their homes. Whether you need urgent advice, have a general pet health question, or want guidance on caring for your furry friend, our expert veterinarians are here to help—all for just $49 AUD per consultation. With a 5-star Trustpilot rating, pet owners love our fast, affordable, and stress-free service. No more expensive emergency vet visits for non-urgent concerns—simply book a call, speak to a qualified vet, and get professional advice in minutes. Our vets provide clear guidance, helping pet owners make informed decisions about their pet’s health and well-being. Join thousands of happy pet owners who rely on Dial A Vet for convenient, compassionate, and professional veterinary care—because your pet’s health is our priority. ⭐ Book a consultation today: https://www.dialavet.com 📖 Visit our blogs: https://www.dialavet.com/blog


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Good advice Thank you

Good advice Thank you. From Charlie Boo and Roxy the pugs.and from me (Ian).

April 15, 2026
Unprompted review
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Reply from Dial A Vet

Thank you Ian, Charlie & Roxy! So glad we were able to help your pet family Ian 💚

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Rated 5 out of 5 stars

Instant response

Instant response, answered all of my questions. Put my mind at ease regarding the situation with my pet. Amazing experience! I am extremely grateful.

March 22, 2026
Unprompted review
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Reply from Dial A Vet

Thank you so much Lisa! We are so glad we could help you and your pet 💚

Rated 5 out of 5 stars

My interaction would dial a vet was…

My interaction would dial a vet was excellent. It is what I would expect from a veterinarian. I told them what was going on with my dog at the vet and they pretty much said everything that my vet said which impressed me very much.

March 3, 2026
Unprompted review
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Reply from Dial A Vet

Thank you Jeff! We appreciate your kind words and for sharing your experience with Dial A Vet 💚

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Rated 5 out of 5 stars

Very caring and very good advice, extremely helpful

It was very helpful and whenever I had trouble explaining what was happening, they helped ask questions to make it easier for me to explain listened and gave me extremely helpful advice.

February 13, 2026
Unprompted review
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Reply from Dial A Vet

Thank you Christopher! We appreciate you taking the time to leave such a kind review! 💚

Rated 5 out of 5 stars

Very helpful and professional service!

Great experience with Dial a Vet. They helped me with guidance on giving my dog her heartworm medication a week early and were very helpful and reassuring. Highly recommend!

January 28, 2026
Unprompted review
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Reply from Dial A Vet

Thank you so much Jonathan! Thanks for taking the time to leave such a kind review and we are glad we could help 💚

Rated 5 out of 5 stars

Excellent thankyou for the advice and…

Excellent thankyou for the advice and recommendations we really appreciate you're help many thanks

January 19, 2026
Unprompted review
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Reply from Dial A Vet

Thank you so much Denise for leaving a review, it means a lot to us! We are so happy with the outcome of your consultation 💚

Rated 3 out of 5 stars

Most of the response I already knew

Most of the response I already knew. My dog is high energy with a large dose of destructive behavior. She’s young and I need to wait for her to grow up

January 17, 2026
Unprompted review
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Reply from Dial A Vet

Thanks for your feedback, Debra 💚 It’s clear you’re very in tune with your dog. We’re glad we could help validate what you were already noticing and provide peace of mind. As she grows, we’re always here if anything changes or you’d like more tailored guidance :)

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Rated 5 out of 5 stars

Calming a puppy for a first flight

I had a rather generic question, but I received a specific answer after clarifications. I am quite pleased with the information that I received. Thank you so much!

January 12, 2026
Unprompted review
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Reply from Dial A Vet

Thanks Kay!! We really appreciate you taking the time to leave a review, have a great 2026 💚

Rated 5 out of 5 stars

They really understand it gave you some…

They really understand it gave you some good information I don't look into it I was very happy they answered my questions I had no problem thank you very much

January 5, 2026
Unprompted review
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Reply from Dial A Vet

Thank you Forest for taking the time to leave a review, we truly appreciate it and thank you for putting your trust in Dial A Vet to help you understand your pet concerns 💚

Rated 5 out of 5 stars

Emi is a phenomenal vet

Emi is a phenomenal vet; they provided clear guidance during the consultation and via a follow-up email, she has a great bedside manner and you can tell that she genuinely loves animals.

December 25, 2025
Unprompted review
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Reply from Dial A Vet

Thank you Shaf for taking the time to leave a review! We appreciate it a lot! 💚

Rated 5 out of 5 stars

I felt like I received all the right information …

I felt like I received all the right information that I needed.
This site was very thorough and gave me a lot of information that I really needed.

December 29, 2025
Unprompted review
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Reply from Dial A Vet

Thank you David for leaving a review, we really appreciate it and if you need us again we are here 😁

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Rated 5 out of 5 stars

It's great to have a fresh opinion

Dr. M was so very nice to talk to and she was very caring about my dog’s welfare. She gave me some great advice concerning skin allergies that I wasn’t aware of; for example frequent vacuuming of dust mites from the environment, giving my dog a vinegar rinse after his bath, and drying him completely so as to avoid a wet environ for the infection to proliferate in. We discussed renal concerns, and she cautioned me against giving my senior dog too much meat along with his dog food. She noted my concern with giving my elderly dog new medications for arthritis and suggested some homeopathic remedies to try. Thank you for this free consult and I will definitely keep this service in mind for any future veterinary concerns. The only slight problem I had was understanding every word over the phone, but this wasn’t a major problem and Dr M spelled some words for me when this was an issue. An excellent experience, thank you very much.

December 11, 2025
Unprompted review
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Reply from Dial A Vet

Thank you so much Susan for leaving such a great review! It means the world to our veterinarians and team. We are here should you need us again 💚

Rated 5 out of 5 stars

Dr Prudente, thorough and knowledgeable

Dr. Prudente was thorough, kind, patient and understanding. She asked me all the right questions to assess the situation with my cat. She was clear and reassuring. She listened to my concerns attentively and suggested solutions and possibilities. She saw my cat over the phone and assessed her symptoms as well.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Experienced knowledgeable vets giving convenience

Dr Beck spent so much time with me, explaining her experience with my situation and giving great advice. It helped me not go down a route of expensive pet bills. Thank you!!

September 21, 2025
Unprompted review
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Reply from Dial A Vet

Thank you so much Kristina for taking time to leave a review it means the world to us 💚

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Rated 5 out of 5 stars

Dr Roulstone was amazing

Dr Roulstone was amazing! She even followed up to see how we were doing! The quick access to professional help relieved SO much stress! Everything was smooth and easy to use. I am so thankful for this platform for helping me and my pup.

September 7, 2025
Unprompted review
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Reply from Dial A Vet

We’re so glad to hear you had such a positive experience with Dial A Vet, Kailey! Our team of licensed veterinarians and experienced veterinary nurses are here to support pet owners every day, and it’s wonderful to know that the care you received helped reduce stress for you and your pup. Thank you for sharing your feedback 🇺🇸💚

Rated 5 out of 5 stars

Samantha was amazing

Samantha was amazing - she was saving someone else’s baby (emergency surgery) when we were supposed to meet, but got in touch, met us straight away and explained. She was compassionate and had all the info we needed to help our kitten…was also very personable and made our daughters fears evaporate.

10 out of 10, would recommend.

September 8, 2025
Unprompted review
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Reply from Dial A Vet

Thank you Adam for the review! We are so happy about the outcome and glad we were there to help 💚

Rated 5 out of 5 stars

Samantha was an amazing help

Samantha was an amazing help! She was genuinely invested in the condition of my pet and took out her own time to check in after the consultation to make sure he was okay.

Very happy with her service and glad she was assigned to help us.

August 10, 2025
Unprompted review
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Reply from Dial A Vet

Thank you for your review, Kris! We are so happy to hear that Samantha was able to resolve your concerns. We are here for you if you need any further assistance 💚

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