diamond mist Reviews 

Brought several of the Diamond mist bars, and I wish I hadn't. Disgusting cheap chemical taste with each flavour. Some keep activated and burn the coil when your not even using it. I wouldn't buy these again even if they were half price.

Thank you for such great delivery , i orderd yesterday and it arrived today , i am new to vaping and i have to say so far the flavours have been great , i will be buying from you again and will be telling my mates about this site

I have been a loyal customer of this business for sometime but my last order placed 26/02/23 have not turned up. A package half the size to what I was expecting did turn up in super quick time as I normally expect as the delivery time is usually exceptional. However, I opened this package a couple of days later to find somebody’s else order and personal details.
I tried calling the number on the website many times and never got an answer. I left messages but nobody has ever replied. The message service in account does not work due to a Captcha error and my emails have not had any response yet but I have just sent another.
I personally paid to send on the items I did receive to the correct purchaser and I have been in contact with that person who says he previously had an issue with the business not delivering and also struggled to make contact.
So, despite claiming on the website to have exceptional customer service I would argue that it is actually very poor.
A shame really as up to this order I would have recommended this business as fantastic. The ironic thing is that I used £6 of loyalty points to contribute to this £40 order, lol 😂

Update, business has now contacted me and inform me they will rectify everything. This is much more like it and more like the excellent service I have come to expect from them.

I have used Diamond mist online since 2020 and used their Toonz 6mg since I started vaping in 2017. Only once have I had a delivery problem, which was resolved very quickly. I won't use anyone else now. Thanks for the great service

Ordered a bottle of nic salt eliquid, energy drink flavour and by far I have never tasted something this bad, smokes fine but it tastes like pure chemicals. Very very disappointed and will never ever buy one of there products again, thank god I only bought one to try.

Absolutely rubbish!
Elf bars last me a couple of days, this diamond mist one lasted me 1 day and I was using another disposable vape at the same time.
It also taste like crap.
Don't waste your money.

Worst disposable vapes known to man. Bought 2 and one wouldn't work, went and exchanged it and that one worked. Both of them lasted about an hour tops. And the 2nd one kept vaping and getting hot every when your not sucking on it. Stay well away from these vapes. Absolutely crap quality, crap service and dangerous to say the very least.

Worst liquid don't suggest anyone. It's burning man.

The vanilla custard 12mg has gone from a nice dark thick juice to a really pale watery liquid with half the flavour.. This was my go to flavour but it's burning my coils out so quickly I'm forced to use V Juice.. Reply if you change it back to how it used to be as it used to be great..

They arrived super fast which was great. However they have no taste, I ordered cola, rainbow candy, bubblegum, Parma violet, tutti fruity and watermelon. Of these 6 only 2 of them actually have a decent taste which is the cola and bubblegum. The Parma violet and rainbow candy have no taste at all. The tutti fruity and watermelon taste nothing like they should. Won’t be buying again

Bought 5 bottles of Diamond Mist Nic Salt. So disappointed. All of them have the same horrible chemical/bleach taste and barely any flavour.

I got Blueberry, Good Ribes, Project X, Pineapple, Coconut and rum and Vanilla Custard. I've tried all of them. All of them will be going in the bin apart from Blueberry and Good Ribes as they are the least insulting and should tie me over until I get back to nicer liquids.

Do not order!! Ordered £43 worth and paid next day delivery after a week no items and I’ve emailed them and called them they do respond and are polite but no action taken I have no items and no refund and no idea if this is even legit as they are telling me it’s held at depot and strange they haven’t sent it out for delivery. very very disappointing and feel I’ve been scammed! Won’t be ordering from them ever again

This is the first time I ve ordered from Diamond Mist and my products had nt arrived. I rang them and a really nice man rung me back saying they had been delivered. I had nt received them then but did receive them that day. I found them to be very polite and helpful.

Bulk bought e-juice and all packs were out of date. Tried calling and emailing - no response. Avoid!

I have used this company for the last couple of years with no problems but as with many companys there has been delays on deliveries and after around a week of not receiving my liquid they were very apologetic and said they would send some free liquid to us , after sending a few emails to them then asking for a refund no reply for the last few emails plus leaving voice mails with the customer services telephone number , i think they may have blocked my email address , so they still have my £40 of money which , one very disappointed customer shocking service . It is now 3 weeks and still no liquid .

sold me out of date liquids and have been very difficult in providing a refund. Now also failing to respond to emails. Will not be using again.

Have been using this company for a number of years without any problems, however, the last 2 orders I received for Toonz e-liquid were faulty.

The liquid was deeply discoloured and had a strange aroma and I therefore contacted customer services to advise. Having tried to reach them on the phone for over 48 hours with nothing but an automated message service, I emailed them to highlight the problem. Whilst they rectified the problem on that occasion, it took over 2 weeks to come to a satisfactory conclusion.

I then re-ordered the same product, as I do every month. Only to receive another batch of liquids that were once again deeply discoloured and faulty.

I contacted them via email with the batch number and photo proof in which they replied immediately and said they would get back to me. This was over 10 days ago and despite numerous emails, they haven’t responded.

I will no longer purchase anything from this brand, even from another supplier. I will be taking my business elsewhere.

Terrible service.

Once your package goes missing, it’s your money gone down the drain.

The only contact you will have with this company is via a gmail account!

Use at your own risk!

Used this company on a number of occasions with no problem.

Recently orders have been sent but not received, when something goes wrong there is no help from this company, all they are interested in is that they sent the goods and Royal Mail tracking shows as being delivered, they are not interested in helping you or reporting lost delivery to Royal mail.

1 of my orders was returned to them as stated in their EM to me and they informed me they would refund the order (minus postage) but even then they don't do it, you have to continually EM them to get anything done and most times you don't even get a response.

They take your money quick enough but give you no customer service when things don't go as straight forward as they like.

Also their Live Chat is always OFFLINE....

Please don't use this site, you will regret it if things go wrong.

firstly, I have been a customer for over three years and would always recommend them to my friends. That was until something went wrong.

DIAMOND MIST send parcels out and obtain a tracking reference from Royal Mail. My parcel showed as being delivered on the Royal Mail site but this was not correct.

I contacted D.M and advised my package had not arrived and he told me it had, and provided the tracking reference . Royal mail said it was delivered so he didn't care.

I told him it was never delivered to me or a neighbour, but he didn't care and he refused to contact Royal Mail ( which according to the R.M website should be done by the sender not the recipient), so I had to.

It took over four weeks for R.M to interview the post man and they found out the item was sent elsewhere in error.

I got an email from R.M saying the item was not delivered and forwarded this to D.M, asking for my money back.

He point blank refused a refund saying I had gotten my money back already from PayPal, which was not the case.

I did lodge a claim with PayPal but they decided in his favour as he had tracking information.

I sent him the emails from PayPal deciding in his favor and he never replied.

I again went to paypal and they refunded my money on production of the evidence from R.M. 8 weeks after the original purchase.

Diamond mist have made out that I am a liar, and a thief which I have proven is not the case.

Terrible service and a total unwillingness to help out when things go wrong.

All it would have taken was a simple sorry, and him checking the facts, and he may have kept a customer. His attitude however, is totally unacceptable, and he doesn't deserve your money.

Please avoid.