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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Customers consistently praise the high quality of the products, noting their effectiveness and consistency. Many people highlight the excellent customer service, describing it as top-notch, helpful, and responsive in resolving issues. Reviewers also appreciate the fast shipping and the overall ease of ordering, with many enjoying the deals and product selection. However, some customers have experienced issues with orders, including delayed or missing packages, and discrepancies in product quantity or type. A few people were dissatisfied with the quality of certain products, finding them to be poor or not as advertised. There were also occasional complaints about customer service, with some reviewers reporting rude interactions or conflicting information regarding their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the products,... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the customer service... See more

Quality

Consumers find quality to be positive, with many praising the high quality and consistency of products, such... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE!!!! Denise for diamond CBD also their other company CBD MALL made it right and sent me my order she was top notch and handled it quickly even sent it ups 2nd day air. I tried their 7-hydroxy an... See more

Company replied

Rated 4 out of 5 stars

Long term customer (2021). They switched from a shipping box to a plastic envelope. People steal the contents during shipping. I have contacted Diamond CBD 3 times over 2 weeks about the missing shipm... See more

Company replied

Rated 4 out of 5 stars

They have a large aray of products to pick from and great prices. However customer service is lacking. I was sent a wrong product, sent an email to the email provided and never heard back. Edit- ch... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Diamond CBD for over 6 months and I enjoy the gummies and the Hydroxy 7 tablets. The shipping is pretty fast too. I wish the prices were a little lower.


Company details

  1. Beauty & Well-being

Written by the company

America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.


Contact info

4.0

Great

TrustScore 4 out of 5

197 reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This company is highly deceptive

This company is highly deceptive. I ordered 120 30 mg 7oh tablets, and once I received the product the pills came in 30 count bags. They all had a sticker on them saying 30 mg, and when I peeled the sticker back it said 20 mg on the bags. I did take one pill, and it did absolutely nothing but give me a horrible stomach ache. I opened the bag after, and it smells like nasty chemicals. Buy at your own risk, and health..

Edit: 1/5.. yes, I did talk back and forth via email with a customer representative from their company. I told her I would indeed want a return label. She then asked me if I would like to have a USPS pickup time scheduled with USPS to pick up these non-active "30mg"tablets up. I replied yes, but our USPS guy didn't know anything about it. I didn't want to just hand him the package and take a chance at not getting refunded for these garbage pills. I paid over $350, and want to make sure I get it back. They indeed sent me a label, but did not have a USPS delivery pickup scheduled when we specifically agreed on Monday. I have the emails to prove it.
I would also like to say that I take 7oh for pain in moderation, and have many other brands that work because they are "active"instead of non-active and don't stink of chemicals with a deceptive cleverly placed sticker to cover up the actual dosage per pill. Also, the brand name of these pills is called Dosed, and I found out that they in fact do not make 30 mg pills, only 20. I also recorded that conversation on the advice of my lawyer. My lawyer has all the emails that were sent, along with the recorded conversation. If I had any advice to give these people it would be to stick with CBD and marijuana products. The only reason they sell these pills is because it's something they can make profit on, and are just jumping on the bandwagon.
In closing, I would just like to say that I am only allowed to say so much. What they are doing is down right despicable, and is called false advertisement. I am going to email them right now and tell them I want these pills picked up so I am guaranteed to get my money back. I have already sent some of these pills to a laboratory to be checked for actual milligrams, and they are also testing for heavy metals, along with some other things. I only took one pill, but told them I am returning 116 tablets back, and they said that was fine.

In my opinion, her response was absolutely hilarious to me saying that because of "customer demand"they just decided to use the 20 mg bags and put a sticker on top. What a crock! You mean to tell me that a company making millions and millions of dollars per year can't afford to have 30 mg bags printed out? Also, this brand doesn't even belong to them! They are pre-packaged by another company, so in essence they are just a reseller. I mean come on, how stupid do you think I am? I'm not rich by no means, but I can definitely afford to get my lawyer involved for my protection. And that's exactly what I did. Yes, I will get my money back and then some for false advertising. Plus, when the labs come back and show what's actually in these things I believe we will be in for a big surprise! Don't worry I will follow up!

May 19, 2025
Unprompted review
Diamond CBD logo

Reply from Diamond CBD

UPDATE 6/6 Thank you for your message. We want to assure you that we take all customer concerns seriously and remain committed to providing a fair and transparent resolution.

As previously confirmed, you did receive the correct item: 7-Hydroxy Tablets – 30mg – Orange – Chill Extreme, in the quantity of 120 tablets. We understand that you would like to return the product, and we will gladly issue a full refund upon receipt of the returned tablets.

We appreciate that you have chosen to send a sample for third-party lab analysis. We welcome the opportunity to review any results you are willing to share with us and are eager to hear back once your report becomes available. We are confident in the quality and accuracy of our product and believe the findings will reflect that.

We would like to clarify that the 7-Hydroxy Tablets – 30mg – Orange – Chill Extreme you received are not pre-packaged by an outside third party. The brand Dosed is, in fact, our sister company. All of our products—whether branded as Dosed, Chill Extreme, or otherwise—are manufactured and packaged at the same certified facility and shipped from the same warehouse to ensure consistency, quality, and compliance across all product lines.

Please don’t hesitate to reach out if you require assistance with your return or have any further questions. We remain committed to ensuring your concerns are addressed thoroughly and professionally.

Update: 6/5 - We have contacted the customer several times after the return label was received to schedule a pickup for the remaining tablets, with no response after the customer viewed the email. We will continue to follow up.



Update: 5/30 We have sent the return label to the customer and will schedule a pickup for the tablets to make it as easy as possible for the customer to send back for a refund.


Hello Richard Mullin,


Thank you for reaching out and for taking the time to share your concerns. We sincerely apologize for the confusion and frustration this situation has caused—we completely understand how disappointing it must have been to receive a product that appeared inconsistent with your expectations.

Please allow us to clarify what occurred.

When we first developed and printed packaging for our 7-OH tablets, the only available strength at that time was 20mg per tablet. In response to customer demand, we have since expanded our offerings to include a 30mg version. To reduce waste and keep our prices as affordable as possible, we’ve continued using the original printed packaging that references “20mg,” while accurately labeling the exterior with updated strength stickers reflecting the correct formulation inside.

We assure you that any tablets marked as 30mg have been manufactured to meet that specification, even if the internal pouch still references the older strength.

That said, we completely respect your concerns and want to make this right.

We’ve already sent you a prepaid return label so you can return the item at no cost. Once we receive the return, we will promptly issue a full refund for your order.

Your feedback is very important to us, and we genuinely appreciate the opportunity to address this. If there’s anything else we can assist you with, please don’t hesitate to let us know.

Thank you again for your time and for giving us the chance to make things right.

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Rated 5 out of 5 stars

Fantastic Experience

If I could give more than 5 stars I would. PROFESSIONAL, QUICK RESPONSE, TOP QUALITY CUSTOMER SERVICE!!! They certainly know how to gain a life long customer! Highly Recommended

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping great products and melting protection

The customer service is really good at answering questions about products you’re not sure about. I’ve tried multiple things from kitty treats for my anxious cat to gummies for relaxation. If your worried about gummies melting they have melting protection you can add and mine has never come melted.

March 17, 2025
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Rated 5 out of 5 stars

Great company! Great product!

When our dog was diagnosed with mouth cancer we started using Diamond CBD soft Mini Burgers to help ease his pain. We have been very satisfied with the product and the excellent customer service! Dwight has been wonderful in answering questions. He shows such kindness and empathy along with professionalism. Great company!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Products

I absolutely love this store.They're super knowledgeable! This is the only shop I will go to, you can trust that you’re buying a pure safe product!

Also they steer you in the correct direction to the right product for your needs!! Definitely recommand. They have loads of products ❤️🙇🏽‍♀️ they need a subscription set up, where its automatically sent to me lol 😁

March 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Such a great experience to purchase…

Such a great experience to purchase products from Diamond CBD. Customer service is very responsive and aims to please the customer if you do encounter any issues with an order. Shipping is fast unless you order on a Friday because they are closed on the weekend. An easy workaround as long as you know this. The products are awesome and quality is as promised. Highly recommend!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Diamond CBD has a great selection

Diamond CBD has a great selection and will definitely have what you need. I use the 7-hydroxy for chronic pain. I have also bought various gummies and they are all wonderful.

March 5, 2025
Unprompted review
Diamond CBD logo

Reply from Diamond CBD

Thank you, Laura! We’re glad you love our selection and that our products help with your pain. We appreciate your support!

Rated 5 out of 5 stars

Wide selection, great deals and discounts

Their system is easy to use, they've got a wide selection of everything, especially D8. Diamond often has great discounts and deals. This is one very satisfied customer!

March 7, 2025
Unprompted review
Diamond CBD logo

Reply from Diamond CBD

Thank you, Jacob! We’re glad you love our selection and deals. Enjoy your D8! 😊💎

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Rated 5 out of 5 stars

Best CBD On the Market

great products works well. elderly mom uses it daily

March 12, 2025
Unprompted review
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Reply from Diamond CBD

Thank you, James! We’re so happy to hear our products are helping both you and your mom. We appreciate your support! 😊

Rated 5 out of 5 stars

Diamond was recommended by a friend…

Diamond was recommended by a friend because of the quality of the products. At this time, I've not experienced any adverse effects or have any complaints. I use the gummies for sleep and the CBD oil for dogs. Everything works great.

March 12, 2025
Unprompted review
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Reply from Diamond CBD

Thank you, Lesley! We’re glad to hear our products are working well for both you and your dog. We appreciate your feedback! 😊🐾

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Rated 5 out of 5 stars

Great quality products and fast shipping!

Have ordered from here multiple times. The quality is always great and the shipping is fairly quick. I will definitely be ordering more!

February 21, 2025
Unprompted review
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Reply from Diamond CBD

Thank you, Lilah! We appreciate your loyalty and are glad you love our quality and fast shipping!

Rated 5 out of 5 stars

Diamond CBD Delta 8 gummies are the…

Diamond CBD Delta 8 gummies are the most consistent experience you will get from any Delta 8 Gummy on the market!

December 23, 2024
Unprompted review
Diamond CBD logo

Reply from Diamond CBD

Thank you, Nate! We’re glad you love the consistency of our Delta 8 gummies! Enjoy!

Rated 5 out of 5 stars

First Class Company

I've been a customer for years now, and the reason I always come back is great quality products and fast shipping! Highly recommend this first-class company!

March 12, 2025
Unprompted review
Diamond CBD logo

Reply from Diamond CBD

Thank you, Belle! We appreciate your loyalty and kind words. We are glad to have you with us!

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