Diamondrensu Reviews 211

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the jewelry, often noting that the pieces are even more impressive in person than in photos. Many highlight the professional and communicative staff, who are patient and detail-oriented, ensuring the final product perfectly matches expectations. The delivery service is frequently described as fast and efficient, with many people receiving their orders quicker than anticipated. However, some reviewers were not happy with aspects of the shipping process, specifically mentioning delays with expedited shipping and the separate delivery of certificates. A few other people also felt that the actual size of the jewelry was smaller than expected or that the shipping timeline could have been clearer.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the appearance and... See more

Quality

Users describe positive interactions with quality, consistently praising the products as beautiful, stunning,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that shipping was... See more

Service

Reviewers mention positive feedback about service, with many praising the great communication and prompt... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience buying our diamond engagement ring. It is beautiful and exactly what we wanted. The process went great with the ring being created fast and sent fast. Super happy, thank you... See more

Company replied

Rated 5 out of 5 stars

Everything worked out fantastic, the ring was even more impressive in person than the photos. The owner reached out himself to confirm the order and kept me involved throughout the whole process, quic... See more

Company replied

Rated 5 out of 5 stars

I just received my custom made eternity band from this wonderful company! I found this company on Etsy and took a chance after reading many reviews. I am so glad I did. From the start, they have been... See more

Company replied

Rated 5 out of 5 stars

I purchased my custom engagement ring from Ankit and Diamondrensu. It turned out perfectly and is exactly what I wanted! Became of my great experience I went back to purchase my custom wedding band. B... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer
  3. Jewelry Exporter
  4. Jewellery Manufacturer

About Diamondrensu

Written by the company

Diamondrensu was created with a simple idea in mind: jewelry should feel personal, meaningful, and accessible, without compromising on ethics or quality. We focus on lab grown diamonds and moissanite because we believe beautiful jewelry shouldn’t come at the cost of the planet. Our stones are sustainable, responsibly sourced, and carefully selected for their sparkle and durability.
Every piece we make is handcrafted by skilled artisans who truly care about their work. Whether it’s an engagement ring, a wedding band, or a custom piece you’ve dreamed up, we take our time to understand your vision and bring it to life. From CAD designs to final polishing, we keep you involved at every step, making the experience as special as the jewelry itself. Our customers are at the heart of everything we do. We’re committed to honesty, fair pricing, and making sure you feel confident throughout your journey with us. With thousands of happy customers around the world, we’re grateful to be a part of so many unforgettable moments.
At Diamondrensu, we don’t just create jewelry, we help you celebrate love, milestones, and memories with pieces that are made to last a lifetime.

Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Service

Service, price, and quality were unbeatable. We love the ring, most importantly, she does.

July 9, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled to hear the service, price, and quality met your expectations, and even happier that she loves the ring. Wishing you both all the best

Rated 5 out of 5 stars

Beautiful piece

Beautiful piece. Got exactly what I wanted in reasonable time considering it traveled from India to Canada. Can't ask for much more than that

July 23, 2025
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Reply from Diamondrensu

Thank you so much for your kind feedback! We’re delighted you received exactly what you wanted and that the delivery met your expectations. Your support truly means a lot to us.

Rated 5 out of 5 stars

The work that Ankit did was great

The work that Ankit did was great. It captures that vintage look. Well done in glad I went through Diamonrensu.

July 24, 2025
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Reply from Diamondrensu

Thank you so much for your kind words! I’m glad you loved the vintage look and that you chose Diamondrensu. It truly means a lot.

Rated 5 out of 5 stars

Great communication

Great communication, beautiful ring. I couldn’t be happier!

July 11, 2025
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Reply from Diamondrensu

Thank you so much! We’re thrilled to hear you love the ring and had a great experience with our communication. Your happiness means a lot to us.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Quick, great communication and a great ring that looks amazing for a fair price!

July 18, 2025
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Reply from Diamondrensu

Thank you so much for your kind words! We’re glad you had a great experience and love the ring. Your support truly means a lot to us.

Rated 1 out of 5 stars

Never responded to my requests on how…

Never responded to my requests on how to make a refund

July 14, 2025
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Reply from Diamondrensu

Thank you for your feedback, and I’m sorry for any confusion. Your refund has already been processed, and we’re glad we could resolve this for you. If you ever need anything else, we’re here to help.

Rated 5 out of 5 stars

Ankit is such a talented jeweler


Ankit is such a talented jeweler! He not only changed the color of the gold last minute (as the original package was in shipment already) for us, but he also took the time to respond to all my messages and needs. My Fiancée, soon to be wife, is extremely happy with her ring. Our family and even other jewelers complement the ring for its beauty. I’m working with Aknit now to see if he could make a wedding band for me. Thank you! I highly recommend him.

July 18, 2025
Unprompted review
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Reply from Diamondrensu

Thank you so much for your wonderful words! I’m really happy everything worked out perfectly and that the ring brought so much joy to you and your fiancée.
It means a lot to hear the compliments from your family and even other jewelers. I’d be glad to help with your wedding band as well.
Thank you again for the recommendation!

Rated 5 out of 5 stars

Couldn’t be happier with my ring

I couldn’t be happier with my experience at Diamond Rensu! After months of researching the perfect ring, I finally decided to have it custom-made here, and they absolutely nailed it. The team was professional, patient, and incredibly easy to work with.

The quality of the ring is stunning, exactly what I envisioned, and they created it quickly without sacrificing any detail. For the level of craftsmanship and service, the price also remains more than fair compared to other options.

If you’re looking for a jeweler who truly listens and delivers amazing results, Diamond Rensu is the place to go. Thank you for creating a ring I’ll treasure forever! And thank you Dhara for being so patient with me again!

January 9, 2025
Unprompted review
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Reply from Diamondrensu

Thank you so much for this amazing feedback! We're really happy the custom ring turned out exactly as you envisioned.
It was a pleasure working with you, and Dhara truly appreciates your kind words.
We’re grateful for your trust and thrilled you’ll treasure your ring forever.

Rated 1 out of 5 stars

I returned a ring and it never got reimbursed

I returned a ring and it never got to destination. They never tried to help me. They don't care about their returns. The ring was great, but I would never return any package to them again . They give you a sketchy adress in the UK when you bought the ring in India. On google maps, the adress looks sketchy. Please don't buy there if you might return the purchase through mail. Their costumer service won't be good or helpful.

November 25, 2024
Unprompted review
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Reply from Diamondrensu

Thank you for your feedback. We’re sorry to hear about your experience. At the moment, we’re unable to locate any order or return associated with this name or review, and it does not appear to be a verified purchase with us. It’s possible there may be some confusion with another seller.
We always aim to support our customers with returns and communication. We kindly request that you reach out to us directly with your order details so we can look into this for you and assist further.

Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

I placed an order on 7-24-2024 and the customer service was fantastic right up to the point where the transaction was finalized. After my order was paid in full, the customer service turned horrible! I asked for order updates along the way and received no response. Finally on business day 16 after my order was placed, I received and email stating that my order was shipping. It has been three days and I still have no tracking number after requesting tracking info numerous times. I am finally to the point of disputing the charges since I feel like I will never receive my order from this company.

August 15, 2024
Unprompted review
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Reply from Diamondrensu

Thank you for your feedback. We’re sorry to hear about your experience. At the moment, we’re unable to locate any order associated with this name or details, and it does not appear to be a verified purchase with us. It’s possible there may be some confusion with another seller.
We take communication and order updates very seriously and always provide tracking details once an order is dispatched. We kindly request that you contact us directly with your order number or details so we can investigate and assist you promptly.

Rated 5 out of 5 stars

Custom rings

Beautiful custom made rings …I purchase from Diamondrensu constantly and have never been dissapointed and I will continue to be a customer as long as they are around …thank u Ankit and your team!!!

September 5, 2023
Unprompted review
Diamondrensu logo

Reply from Diamondrensu

Thank you so much! We're truly grateful for your continued trust and so happy you’ve loved every piece.
It means a lot to us, and we’ll always be here to create something special for you.

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