I was a little concerned buying off of a website, but I did a lot of checking and crossed my fingers. The website was great and I was able to get a ring that I wanted. The international diamond certi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then plac... See more
Loved the way it was packaged, details were clear. Quality is lovely. Only thing I got wrong was checking the size as the pendant is significantly smaller than I'd expected but 8 months later and almo... See more
I am a loyal customer of my favourite online jewellery store called: Diamond Factory. Great Sparkly Diamond pieces (have ordered solitaire rings and earrings) with Perfect Craftsmanship alw... See more
Company details
About Diamonds Factory Australia
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney, Australia
- 02 9037 3839
- service@diamondsfactory.com.au
- diamondsfactory.com.au
4.6
Excellent
869 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Love love love
Love all my pieces . Can’t stop buying from the DF. Highly recommend them to anyone.
So far I’ve bought - 2ct marquis solitaire . 1.1 ct marquise etenerty ring & marquise and round hoop earrings . The list will continue lol.
Thankyou.
February 22, 2026
The lack of communication was very…
The lack of communication was very frustrating. If you have completed the online order, the customer support on call have no visibility of your order and can not (or will not) help you. When I logged my issue via email, it took more than a month to get a response. Before purchase, there's no way to have a look at the item in person to get the estimate of sizing etc. For fine jewellery that requires a massive investment, this has been a very poor experience
February 5, 2026
Reply from Diamonds Factory Australia
Dear Amrita,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We’re very sorry to hear about your experience and understand this frustration concerning communication especially when it comes making such an important purchase.
With items being purchased on our website, we have the product description section that details the specifications as well as the measurements of the item. We appreciate and value this feedback so we can continue to revise and improve our services further.
Kindest regards,
Diamonds Factory Customer Service
Beautiful eternity ring
Sales person was very helpful and not pushy at all, great advice and very happy with the end product.
February 19, 2026
The ring is exquisite
The ring is exquisite, exactly as I ordered. Beautifully packaged and the delivery time was better than expected! Thank you!
February 12, 2026
The perfect fit
We had the lovely Emma helped us with the engagement ring and diamond for us. We are so happy with what we have chosen and have so many compliments from it.
We are now going to start looking at wedding bands and keen to work together again with the DF perth team to find our perfect ones.
Thank you DF Perth team!
August 30, 2025
I had an extremely disappointing…
I had an extremely disappointing experience with DiamondFactory.com.au. After paying in full for my order, communication completely stopped. There were no updates, no confirmation of dispatch, and no tracking information provided. The item simply arrived without any prior notice, which was both confusing and concerning given the value of the purchase.
What made the situation worse was the complete lack of documentation. There was no official receipt emailed or included in the package, no valuation, and no certificate of authenticity for the emerald and diamonds. For a company selling fine jewellery, this is unacceptable. Purchasing emerald and diamond earrings should come with proper certification and paperwork to verify what you are actually buying.
I tried calling 4 x and each time it went to a recorded message, redirecting me to either the FAQ's ( of no assistance whatsoever) or that they were closed (during normal BH!) and try again later.
While the earrings themselves look nice, . Without any supporting documentation, there is zero reassurance about quality or authenticity. The package came from India and are not locally manufactured. I have no way of knowing whether they are genuine emerald and diamonds or something else entirely, such as cubic zirconia
Overall, the lack of communication, transparency, and basic professional documentation has left me with very little confidence in this company. I would not recommend purchasing from DiamondFactory.com.au based on my experience
February 23, 2026
Unprompted review
Reply from Diamonds Factory Australia
Dear Jaclyn,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the frustration and confusion experienced by the lack of communication. When items are delivered, a copy of the certificate of authenticity and valuation are emailed - paper copies of these are only printed and provided unless specific request for this has been made. If this has not been received via email/spam, we would be happy to re-send this as well as a paper copy as well.
We have sent you a request for some further details, please could you respond to that so we can assist further?
Kindest regards,
Diamonds Factory Customer Service
We couldn't view any rings on the day…
We couldn't view any rings on the day we put the order in. My ring was perfect, even better than expected!
February 7, 2026
Choice and value
The ability to choose amount of gold ct, diamond size and clip or screw backing is awesome. The price is clear when making these changes. The price is comparable if not better than most other jewellery shops.
February 15, 2026
Beautiful diamond studs
The team are amazing to deal with and extremely knowledgeable and helpful. The entire process from appointment to ordering and delivery was effortless. Highly recommend any jewellery from Diamond Factory
February 5, 2026
Wedding Band that never arrived.
I purchased a wedding band for over $1000 dollars, it never arrived so they told me to report it lost/ stolen and it has been months since hearing anything. I have had to buy a new wedding band as my wedding is days away. I’m not aware of whose fault this was either the company or the delivery service they use. Either way I’m down $1000+ dollars plus the money I had to spend on a new ring. Very poor for such expensive prices and no guarantee it’s ever going to arrive. Australia.
February 14, 2026
Had a wonderful experience with you…
Had a wonderful experience with you guys
My wife l Loved the ring
February 5, 2026
Quick and excellent quality and helpfull customer service
Great service excellent quality and great customer service and quick delivery
February 14, 2026
Rose gold diamond stud earrings.
I ordered some diamond stud earrings online. The process was easy and they arrived in a timely fashion and were beautiful quality and just perfect 🌸
February 5, 2026
very happy
very happy, great experience easy to contact as we had a few questions. Would definitely use again.
February 5, 2026
My 1-carat D VVS2 stud earrings are…
My 1-carat D VVS2 stud earrings are stunning! I did call a couple of times to discuss settings and the staff were great. Cannot recommend them highly enough. Also purchased a 2 carat D VVS2 2-carat LG diamond ring and that is truly beautiful. Took it to a local jeweller who was very impressed. 😅 Great value for money. About half the price of they were in a retail shop! Crazy to buy any other way.
December 16, 2025
Twinkles
Beautiful piece of diamond - very pleasing to look at.
My DIL absolutely loved it.
February 5, 2026
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