Diamondsource Reviews 

We recently experienced a 2700 error on our Kyocera machine at the office, so I booked these guys to come and take a look. Their engineer quickly identified the issue and established which part was needed to get our printer back up and running.

The team were fantastic throughout. They emailed promptly with a quote for the replacement part, which arrived very quickly, and arranged for an engineer to come out as soon as possible to fit it.

Our printer is now fully fixed, and we couldn't be happier with the service. A big thank you to Bob and the rest of the team for being so helpful, efficient and professional. Would definitely recommend!

Saif was really good to work with on sorting problems that had arisen on the supply of a new cartridge for my photocopier. He followed through as he said he would, supplied another cartridge and ensured that the problems were sorted. I felt really looked after and I will certainly continue to use them.

Dear Diamond Source Team,

Hope okay to pop a little thank you here.

Firstly, I’d like to thank Andrew for being so patient and accommodating regarding my disability needs during my initial phone call. Thank you for answering all my questions and allowing me to check the signposting. Appreciate companies work in partnership, found having the direct link to OctoInkjet particularly helpful. The communication and updates were good and the service was speedy.

I’d also like to thank the team as a whole, particularly Peter and Chris for their assistance.

I was a little unsure whether all the details regarding my hearing needs had been passed on to Chris, as communication felt a little hit and miss, not necessarily in the lead-up to the appointment, but on arrival. I may simply have missed the doorbell, so I appreciate that this could have just been one of those things.

That said, I was genuinely quite surprised and really appreciated that Chris, despite my being used to service people keeping shoes on, he actually removed his shoes before coming into my flat, thought that was very thoughtful and considerate.

Chris also went beyond what I was expecting. Rather than simply connecting everything to my old laptop, he took the time to work out how to connect my printer to my second-hand notebook, tablet and made sure I was ready to go.

So, a big thank you to Andrew, Peter, Chris and the whole Diamond Source team, really appreciate the patience, thoughtfulness and effort shown throughout. It made a real difference.

Diamond by name, certainly diamond in nature. 💎

Thank you again.

printer stopped working
they came same day they fixed same day we happy

Excellent friendly and ultra reliable service.

Saif, Andrew and Chris were really helpful in replacing the rollers in the paper tray.
Chris also helped reducing marks on paper during first visit.
All much appreciated

Efficient and professional service. They were able to see us within a day of booking, which we really appreciated. Highly recommended!

Engineer called when he was about 50mins away from my house. He was courteous and cleaned the printer (that had been suffering phantom paper jams) for me. No further jams experienced since but the service was only yesterday. The engineer did also say that if the printer suffered the same issue again within 3 months of the service that they would come out again FOC to recheck it. This was better than I had expected.

Chris the engineer from Diamond Source was as ever excellent and sorted my printer out

Fast communication and our technician Chris was able to fix our printer! Very happy with our experience.

Great attention to detail. Engineer was very knowledgeable and helpful. Resolved problem very quickly.

Great service on a printer and a photocopier. Technician was extremely polite and helpful, offering an explanation of what to do if one of the problems occurred again.
Hard to fault; highly recommended!

Really helpful with great communication.
We first used Diamondsource when we had a specific issue with our plotter. We have subsequently used them to service the plotter. Really good, clear communication from Saif. The engineer on site, Dean, was very knowledgeable and reassuring. Thank you!

Saif and the team are excellent - knowledgable and professional. Quick turnaround of repairs, great advice on future purchases and always charming on the phone.

Rapid service. Repair successfully done. Thank you.

Diamond Source were incredibly helpful in getting both of my printers back up and running after an office move. They were quick, efficient and very easy to work with. I’d happily recommend them.

My printer was jamming on printing the second side when set to print both sides of the paper. The engineer repaired it without the requirement of any new parts. He also gave me useful advice on what to do if the rollers or the print head needed replacing in the future. All done efficiently.

Saif was very helpful indeed in promptly amending my requirements and he communicated very well and very promptly. The items delivered were exactly as we had agreed.

The appointment was arranged to fit in with my commitments. The engineer provided a text confirming the arrival time and this was the time that had been agreed. On arrival, the history of the problem was explored and advice was given on the solution. This was undertaken and I was shown how to correct the problem myself in the future.
I would use this company again: the staff are efficient, helpful and diplomatic.

Really impressed with Diamond, prompt response and the engineer fix my Epson printer, no problem.