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diasporainsurance.com Reviews 7

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TrustScore 3.5 out of 5

3.4

Funeral Insurance Company
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Company details

  1. Funeral Insurance Company

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3.4

Average

TrustScore 3.5 out of 5

7 reviews

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Rated 1 out of 5 stars

They’ll take your premiums but won’t pay out in the demise of loved ones

My father passed away at the end of January 2026. Contacted them a few days ago, and they came back today 10/02/2026, and refused to pay out, and would not refund our premiums.

They also did a data breach, and copied in people we did not know into our communication. They later recalled it and did not even have the decency to apologise.

They will give you peace of mind while they are taking your money, and will leave you in a nightmare in the demise of your loved ones. Find a more reputable provider if you want true peace of mind. Speaking from experience here. Don’t wait till it happens to you.

If you don’t believe, read all the one star reviews that speak from first hand experience. Forewarned is forearmed.

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Diaspora is a very bad insurance would…

Diaspora is a very bad insurance would advise Africans especially there ones from South Africa to insure their families back home my father died almost a week now I filled the claim form and submitted the required documents .firstly they told me that the document must be in color of which government documents are black secondly they asked for medical certificate I submitted now they are looking for my other policies in Africa to confirm the death this is so disappointing because this is not serving the purpose of me taking this insurance which was to use the payment to buy ticket to go home

December 15, 2025
Unprompted review
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Reply from diasporainsurance.com

Hi Lindelwa,

We are very sorry for the loss of your father, and we understand how painful and overwhelming this time must be for you. Losing a loved one is difficult enough, and we appreciate how distressing it can be when a claim takes longer than expected.

We would like to reassure you that your claim has not been declined. It is currently in the verification stage, which is a standard and legally required part of all life insurance claims. We have received the documents you submitted; however, we have not yet been able to independently confirm the death through the contact details provided, despite several attempts. This has caused a delay, and we recognise how frustrating this is.

Please be assured that your policy remains active and in good standing. Once verification is completed, your claim will be processed in line with the policy terms. Our team is actively exploring alternative ways to complete the verification as quickly as possible, especially given the sensitivities involved.

We will remain in contact with you throughout this process and encourage you to continue engaging with our claims team so we can work together toward a resolution. Thank you for your patience during this very difficult time.

Rated 5 out of 5 stars

Great service and Leah was able to give…

Great service and Leah was able to give as much information as I needed for me to comfortably register for my policy, thank you

June 24, 2025
Unprompted review
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Reply from diasporainsurance.com

Thank you for your kind feedback. We’re delighted to hear that Leah was able to provide the information you needed and support you through the registration process. We’ll be sure to pass on your comments to her. Thank you for choosing Diaspora Insurance.

Rated 5 out of 5 stars

I lost my daughter in May a few days…

I lost my daughter in May a few days before her 2nd birthday. It was the most painful time of my life. I reached out to Diaspora insurance as i had a policy with them. They responded so quickly. They sent me a form to fill out and make a claim. Which i did and also they asked for her death certificate. After they received all this they paid out the following day. It was so easy and straightforward. Which is exactly what you need after the loss of a loved one.

May 13, 2025
Unprompted review
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Reply from diasporainsurance.com

Thank you for sharing your experience with us, and we are truly sorry for the loss of your daughter. We cannot imagine the pain of losing a child, especially at such a young age, and we are grateful that we were able to support you during such a difficult time.

We’re glad to hear that the claims process was handled quickly and smoothly for you, as our aim is always to make things as straightforward as possible when families are grieving. Thank you for trusting Diaspora Insurance, and for taking the time to share your feedback.

Our thoughts remain with you and your family.

Rated 5 out of 5 stars

I had a great service

I had a great service, provided with all the necessary details and informations i needed,My questions are all answered .Thanks to Leania ,she is considerable .Great Job .

October 3, 2025
Unprompted review
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Reply from diasporainsurance.com

Thank you for your kind feedback. We’re pleased to hear that you received all the information you needed and that your questions were answered clearly. We’ll be sure to pass your comments on to her — she’ll be delighted to hear them. Thank you for choosing Diaspora Insurance.

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Rated 5 out of 5 stars

I don't need their service yet but I've…

I don't need their service yet but I've seen them in action and think their product is worth it. They go the extra mile for all initial the diaspora. I just wish the service was cheaper for loved ones back home.

February 7, 2025
Unprompted review
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Reply from diasporainsurance.com

Thank you for taking the time to share your thoughts. We appreciate your kind words and are glad you’ve seen the care and commitment we put into supporting families in the diaspora.

We also understand your comments around pricing and continually review our plans to balance affordability with the level of support, service, and reliability we provide. Your feedback is valued and helps inform how we improve going forward.

Thank you for considering Diaspora Insurance.

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