Too many ad ons.took ages to get to…
Too many ad ons.took ages to get to final screen then no order number.
November 13, 2026
Unprompted review
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2.8
Average
8 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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The same as other people ordered but…
The same as other people ordered but within minutes realised the payment was £178 argh emailed within minutes to cancel took ages for response then told order had been actioned.contacted again said I couldn't afford that amount but told would have to receive order then send back for refund.Took to post office today it would cost me £54 to return in the mean time in same email offered 30% discount.Im absolutely disgusted and angry.
November 12, 2026
Unprompted review
Reply from Diavexa 3
Hi Mrs. Phillips,
Thank you for sharing your experience. We understand your frustration regarding the unexpected total, the delay in receiving a response, and the costs involved in returning your order.
You may have added or selected additional offers during the initial order. However, our Customer Support team can review your order and clarify the charges and available options.
Please contact our team so they can review your case and address your concerns.
We appreciate your patience and the opportunity to look into this matter.
After I bought the item they kept on…
After I bought the item they kept on trying to sell me other items that I was not interested in, all was good up to this point
November 10, 2026
Unprompted review
Reply from Diavexa 3
Hi,
Thank you for your feedback. We appreciate your comments and understand that the additional offers after your purchase were not of interest to you.
We value your feedback as it helps us improve the overall customer experience. We hope you have a positive experience with your order, and thank you for giving us a try.
Found several attempts to take more…
Found several attempts to take more money than was agreed in my bank but Monzo refused them thank heavens
November 8, 2026
Unprompted review
Reply from Diavexa 3
Hi Lynnette ,
Thank you for sharing your concerns. We understand that unexpected payment attempts can be worrying.
We would appreciate the opportunity to look into this matter. Please contact our Customer Support team so they can review your order and clarify any payment-related questions.
Thank you for bringing this to our attention.
Diabetes test
I have only just seen this advert and placed an order I have to wait for the items to arrive but so far I am fine with my order
November 7, 2026
Unprompted review
Similar to those below
Similar to those below. I ended up purchasing more than I wanted. I have emailed the firms support and as yet I have recieved no reply. At present, the jury is out for me as to whether this is legitimate and the response from the company will be telling.
Its worth noting that the only three responses say the same issue.
November 7, 2026
Unprompted review
Reply from Diavexa 3
Hi James,
Thank you for sharing your concerns. We understand your frustration about purchasing more than you originally intended and waiting for a response from our Support team.
You may have added or selected additional offers during the initial order. However, our Customer Support team would be happy to review your order and clarify the details.
Please reach out to our customer support if you have not yet received a response. We appreciate your patience and the opportunity to assist you.
I have tried to cancel my order as I…
I have tried to cancel my order as I found the website confusing and ended up ordering more than I needed and can afford. I have sent an email to you to cancel my order but have not had a response.
November 2, 2026
Unprompted review
Reply from Diavexa 3
Hi Fiona,
Thank you for your feedback. We’re sorry to hear that the ordering process was confusing and that you haven’t received a response to your cancellation request. Please contact our Customer Support team through the contact form on our website so they can locate your order, review your request, and assist you further.
You buy one item then you are forced to…
You buy one item then you are forced to watch other items and if you are not careful to reject them you end up spending more you might not be able to afford
October 31, 2026
Unprompted review
Reply from Diavexa 3
Hi Mrs. Evett,
Thank you for your feedback. We’re sorry to hear that you found the ordering process confusing. Additional offers are optional, and we appreciate you bringing your concerns to our attention. We’ll take your feedback into consideration as we continue working to improve the shopping experience.
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