What an amazing experience. Rug is exactly as described if not better and the shipping was efficient considering it was being shipped from the EU. Absolutely would recommend.
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See what reviewers are saying
Dear Sir or Madam The delivery was super fast and without any advance payment. Thanks for the trust. The rug is nice but doesn't match our other rugs. Therefore, please send us a return label.... See more
We buyed our second smaller vintage carpet now. This time in a wonderful soft blue which upgrades the room immediately. Very good thin quality! Love the extraordinary colors and the biggest variety of... See more
Company replied
The ordering process worked well. The delivery too. Unfortunately, the carpets did not meet our expectations at all. I don’t want to say more about it. Therefore we communicated a day later that we ar... See more
Company details
Written by the company
The largest online carpet store in Europe. More than 20,000 rugs available for our clients with the best price and quality. 100% guarantee of customer satisfaction and a 7-year guarantee.
Fast and free shipping!
Free shipping all over Europe in 48 hours!
No shipping costs within Europe. Receive your carpet and if you are not satisfied with your purchase you can return it up to 30 days and we will pay 100% of the amount.
Contact info
Brooktorkai 4, 20457, Hamburg, Germany
- +49 40 30726906
- info@dicarpet.com
- dicarpet.com
4.5
Excellent
452 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What an amazing experience
What an amazing experience. Rug is exactly as described if not better and the shipping was efficient considering it was being shipped from the EU. Absolutely would recommend.
March 13, 2026
Reply from Dicarpet
Thank you so much for your kind words! We are thrilled to hear that the rug exceeded your expectations and that the shipping was a breeze. We truly appreciate the recommendation!
Reply from Dicarpet
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team and that your order arrived quickly. At Dicarpet, we strive to provide professional service and efficient delivery for all our customers. We hope you enjoy your new carpet!
Reply from Dicarpet
Thank you! We're glad you enjoyed the fast delivery. It would be a pleasure to serve you again at Dicarpet. See you soon!
Very satisfied of the service and high…
Very satisfied of the service and high quality.
February 5, 2026
Reply from Dicarpet
Thank you for your feedback! We are very satisfied to know you enjoyed the quality and service at Dicarpet. We look forward to seeing you again!
Product arrived promptly as advertised.
January 29, 2026
Reply from Dicarpet
Thank you so much for your review! We're delighted to hear that your order arrived promptly and met your expectations. We appreciate your trust in Dicarpet and look forward to serving you again!
I Need an invoice and No response
October 27, 2025
The carpet is beautiful
The carpet is beautiful and as represented on the site, colours are as depicted and the weaving is excellent, I will treasure this extremely beautiful work of handmade craftmanship.
January 13, 2026
Reply from Dicarpet
Thank you so much for your wonderful review! We're thrilled that you're happy with your carpet and that the colours and weaving met your expectations. It means a lot to us that you appreciate the handmade craftsmanship. Enjoy your beautiful piece!
Fast delivery, great quality
Fast and trackable delivery, carpet looks authentic and better in real life than in the images
November 7, 2025
Reply from Dicarpet
Thank you so much for your wonderful review! We're delighted to hear that the carpet exceeded your expectations and looks even better in person.
Fast and reliable delivery is something we always strive for, and we're glad everything arrived smoothly. We appreciate your trust in Dicarpet!
Top quality and fast delivery
November 5, 2025
Reply from Dicarpet
Thank you for your positive feedback! We're glad you're happy with the quality and that the delivery was fast.
We appreciate your trust in Dicarpet and hope to serve you again in the future!
Superfast, nice carpet, unfortunately doesn't fit
Dear Sir or Madam
The delivery was super fast and without any advance payment.
Thanks for the trust.
The rug is nice but doesn't match our other rugs.
Therefore, please send us a return label.
We apologizie the delay but we were doing renovations and didn't want to unpack the rug beforehand.
Yours sinserly
October 24, 2025
SCAM
SCAM
Don’t purchase from this company unless you want to battle over the refund for months. It’s been 2 months since I’ve attempted to return this carpet and still no refund.
Like many others, I purchased a carpet (no certificate arrived) that was not as described (glue on reverse side) and was ignored/delayed for weeks when I asked for a return label. After one month, and some threats of legal action, I was finally able to get a return label. I returned the carpet and they wrote me an email saying I’d be refunded in the upcoming week. There’s been no refund after one and a half weeks. Now they’re not even answering my emails. I had to file a complaint with the German authorities. Stay away from this seller.
Update: they have the time to challenge my review on Trustpilot, but are still not answering my emails…
October 1, 2025
Unprompted review
Everything was perfect
Everything was perfect, but the certificate of authenticity is missing.
September 15, 2025
Reply from Dicarpet
Thank you very much for your feedback! We’re happy to hear that everything was perfect. 😊
We’re sorry about the missing certificate of authenticity — please contact our customer service team, and we’ll make sure to send it to you right away.
trust website
fast, the customer services works better then the last review red. The carpet is well shipped, colours are bright and perfect for my sofa! Even if I was a bit afraid about the shipping everything run well!
August 11, 2025
Reply from Dicarpet
We’re thrilled to know you’re happy with your carpet! Thank you for trusting us despite your concerns about shipping — your satisfaction is what matters most to us. Enjoy your new piece, and we’ll be here whenever you need us again. 😊
It's been a week since I placed and…
It's been a week since I placed and paid for the order and I still haven't had any news or information about what I bought.
July 14, 2025
Reply from Dicarpet
Lamentamos que no hayas recibido información sobre tu pedido. Queremos aclararte que tu pedido fue enviado al día siguiente de la compra y se te envió un correo electrónico con el número de seguimiento.
De todas formas, aquí tienes de nuevo el número de seguimiento: 01206817723034 con la empresa DPD. Puedes hacer el seguimiento directamente en su web.
Para cualquier duda o inconveniente, te invitamos a que contactes primero con nuestro servicio de atención al cliente. Estamos aquí para ayudarte y resolver cualquier problema.
Avoid this business- At all cost- This is a scam
Hi,
I live in UK, I purchased a Persian rug from Dicarpet(Hamburg branch) which I received on 6th July. I wanted to return the rug because the colours and quality was not same as described on their website. They are not accepting the return and using negative tactics to avoid return. The customer service person attending the phone was very rude and now stopped attending phones. They are not replying to my emails. In fact I have sent them several emails on a daily basis but they did not respond. It was clear they don’t want to return.
This is highly unprofessional and unacceptable customer service. I have now filed a formal complaint with German consumer protection authorities, and I am considering legal actions.
Please avoid this business at all cost, this is my sincere advice to everyone.
July 4, 2025
Unprompted review
Reply from Dicarpet
We’re sorry to hear that you’re unhappy with your experience. However, we’d like to clarify that we have responded to your emails multiple times, offering several solutions for the return of the rug. Unfortunately, we have not received any further reply from you.
Our last message was sent on 15/07/2025.
At this point, we have done everything within our means to assist you, and we are still open to resolving the matter if you choose to re-establish contact.
Thank you for your understanding.
Still waiting to get my carpet.
June 5, 2025
Reply from Dicarpet
We're sorry to hear you're not satisfied with your experience. We’d like to clarify that your order was shipped the day after your purchase. According to the courier company, two delivery attempts were made but were unsuccessful. Your parcel is now being held at the local depot for collection.
Please check the tracking details for more information, and feel free to contact us if you need assistance arranging pickup.
Thank you for your understanding.
Very good and the carpet was very nice.
June 3, 2025
Reply from Dicarpet
Thank you so much for your kind words! We're glad you liked the carpet and are happy with your experience. Hope to see you again soon!
Reply from Dicarpet
Thank you so much! We're happy you love the carpet — simple words, big impact! 😊
good service and quick delivery
April 11, 2025
Reply from Dicarpet
Thank you for your feedback! We're glad to hear you experienced good service and quick delivery. 😊
Makes your home look gorgeous
Beautiful carpet, quick delivery, it looks great and I’ very pleased
April 11, 2025
Reply from Dicarpet
Thank you so much for your kind words! We're thrilled to hear that you find the carpet beautiful, that you received it quickly. 😊
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