Dick Smith Reviews 1,563

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 801 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and the range of products available. People often find the website easy to navigate, and some report quick and efficient delivery services. However, some people were dissatisfied with various aspects. Issues include unclear ordering processes, products arriving damaged or not as described, and items being past their expiry date. Some customers also experienced problems with delivery tracking, delayed shipments, or orders not arriving at all. There are also mentions of difficulties with customer service and returns, particularly regarding faulty items or issues with third-party sellers.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers found products to be cheaper than other... See more

Delivery service

Consumers find delivery services to be ambiguous. While many praise fast and efficient delivery, with some... See more

Order

People report ambiguous experiences with order. Many customers praise the quick delivery and ease of the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise competitive prices,... See more

Website

Users describe ambiguous interactions with the website. Many customers found the website easy to navigate and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got a great price on the product I was after, but a bit disappointed that I missed the delivery date when ordering it, as it’s a bit in the future, which I didn’t see until the confirmation email ca... See more

Rated 4 out of 5 stars

Easy to order online. The reason for the 4 star is that I got an email request to review 4 days after purchase, however it was clear the item was not going to be delivered for several weeks. How am I... See more

Rated 2 out of 5 stars

Purchased dish washer tablets and was quite happy with the price. However on receiving the parcel I found out that the product is past the expiry date. It is probably OK though I am not sure what can... See more

Rated 2 out of 5 stars

Purchased ear buds for my husband for christmas and one wasn't working. Contacted their help email as you can't call anyone. Never heard back. Contacted Bose directly and a new pair are on the way! Th... See more


Company details

  1. Electronics Store

Information provided by various external sources

Dick Smith has all the biggest brands in tech at amazing prices. Find incredible deals on iPhone, Samsung, TVs, audio, cameras and more at Dick Smith.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

As a T1 Diabetic I have been searching…

As a T1 Diabetic I have been searching for the T1D Barbie for some time. And I was so happy when I located it on DickSmith website.
Ordering notifications and receiving was very quick and easy. Will happily purchase again.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

My husband wanted these

My husband wanted these, doing his research and loved these. Ordered 2 days ago. They're on their way today for delivery. Excellent service and fast and efficient. Thanks so much.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Omg these guys are in my top 3 worst…

Omg these guys are in my top 3 worst customer service experience ever.
They sold me faulty items and when i tried to return them, they make you pay shipping and get a store credit.
Naturally i told them that's against consumer law but they kept diverting it back to a change of mind based on their return policy. They won't budge even with photo evidence, insane! Who trained these Muppets. They're gonna ruin the entire brand. Doing a charge back and never purchasing from them again.

April 13, 2026
Unprompted review
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Rated 1 out of 5 stars

They were scamer they did scam me and…

They were scamer they did scam me and send me wrong item and i asked them that not what i want they start to be like this my fault and they will not return it and i should send it to third person and they never listen and keep send email that they are agnels and we are divel do not buy any prodect cause you gona regrat most loser company i have ever treat with

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Uggs!!

Lovely, warm and comfortable Ugg boot that is perfect for winter! Friendly, prompt delivery made for a great experience. Thank you.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best buying experience

From start to finish was a smooth experience and transaction the employees from the store and the delivery guys were all more than helpful and pleasant to deal with. Prices were the best I could find online and delivery was the cheapest. Delivery Was fast and I also had a follow up call to make sure everything was good. I’m a very happy customer and will be buying from the DS family again. Thank you 😊👍

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

Th NASA rocket…

Th NASA rocket went to th moon after i ordered and splashed dwn before i recieved my parcel.
I hav expressed my wish to cancel my account.

April 2, 2026
Unprompted review
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Rated 1 out of 5 stars

I am extremely dissatisfied with my…

I am extremely dissatisfied with my recent experience.

I ordered a laptop charger which turned out to be the incorrect size. Following this, I was unexpectedly charged $130 for a premium delivery service that I did not knowingly authorise. This charge appears to have been included within fine print terms and conditions that were not made sufficiently clear at the time of purchase.

Additionally, I attempted to cancel the order through your chat support, however I was unable to do so due to technical limitations with your system.

Charging customers for services they have not clearly agreed to is unacceptable. Based on this experience, I would strongly caution others against doing business under these conditions.

April 15, 2026
Unprompted review
Rated 4 out of 5 stars

GoPro

I got a great price on the product I was after, but a bit disappointed that I missed the delivery date when ordering it, as it’s a bit in the future, which I didn’t see until the confirmation email came through and noticed it on that. I think it could’ve been a bit clearer in the ordering process. But I got an amazing product at a great price, so all good

April 13, 2026
Unprompted review

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