Best service ever ! Their customer service is amazing, very professional, very different than what I experienced with Orange. Happy to be with DIGI and their prices are simply great and make the oth... See more
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Facetime/iMessage didn’t work. “SMS when offline” promise? Never happened. One rep told me no voicemail means I can’t leave voicemails for others 🤯. Second rep finally admitted: I just... See more
Company replied
Quite functional and cheap in the E.U. but the roaming service outside Europe in my case has been...NON-EXISTENT. I had ZERO coverage in Mexico (Guadalajara) and USA (Los Angeles) despite official inf... See more
Great price so I was one of the first to change to digi Belgium. However, in the first months the quality (connction) was more or less ok. But the latest 3 months constantly dropped calls, lost connec... See more
Company replied
Company details
Written by the company
DIGI belooft voordelige en betrouwbare telecomoplossingen, ontworpen voor een moderne levensstijl. Of je nu op zoek bent naar razendsnelle fiber internet of ongelimiteerd bellen – DIGI heeft het, aan ongelofelijk straffe prijzen. Kwaliteitsvolle telecom hoeft geen arm en een been te kosten. DIGI propose des solutions de télécommunications économiques et fiables, conçues pour les besoins d’aujourd’hui. Vous recherchez une connexion internet ultra-rapide par fibre ou des appels illimités ? DIGI vous garantit tout cela à prix incroyable. Des télécoms de qualité ne doivent pas forcément coûter les yeux de la tête !
Contact info
Rue de l'Hôpital 31, 1000 , Bruxelles, Belgium
- +32 2 870 41 41
- care@digi-belgium.be
- www.digi-belgium.be
2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Customer service is excellent
Customer service is excellent. Prompt actions to solve queries. Using Proximus facilities, so good coverage. Excellent mobile internet prices. Unfortunately home internet not available for my address yet
October 21, 2026
Unprompted review
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Unacceptable customer service
I opened my DIGI account in June, providing my company details to create a business account. DIGI mistakenly created a private account instead. Despite opening two support tickets, completing their requested form, and calling customer service, the issue remains unresolved at the end of October.
I was promised a callback that never happened. Months of waiting, no concrete solution, and no proper follow-up show a lack of respect for customers. Mistakes happen, but this level of customer service is unacceptable.
June 1, 2026
Unprompted review
Best service ever ! Thank you DIGI !
Best service ever ! Their customer service is amazing, very professional, very different than what I experienced with Orange.
Happy to be with DIGI and their prices are simply great and make the others rethink their theft policy applied so far.
WAY TO GO, DIGI ! Beat the old overpriced oligarchs !
September 11, 2026
Unprompted review
This is the worst telecom provider
This is the worst telecom provider. Every phone call I make or receive gets cut off. Issues with mobile internet each and every day. The connection disappears several times during the day for no reason. I received a huge bill that doesn’t make sense, telling me I was in some Eastern European country, which is impossible. Impossible to get an agent on the phone and they don’t call back when you put in a request. I am switching to another provider.
July 11, 2026
Unprompted review
Reply from DIGI Belgium
Hi Ally,
We are truly sorry for the inconvenience you have experienced; this is certainly not the level of service we strive for, and your situation is very unusual.
Our DIGI Care Team is available every day of the week from 8:00 AM to 8:00 PM. If you experienced difficulties reaching an agent, we highly recommend calling at a later moment during the day when phone lines are generally less busy. While we cannot always promise call-backs, we do try our best to do so whenever our current service levels allow us.
Regarding your billing, the DIGI Care Team will gladly clarify any questions you might have about your invoice. Additionally, you may find answers to your questions on our dedicated information page: https://www.digi-belgium.be/en/invoice.
We are relentlessly working on the improvement of our own qualitative 5G and fiber network, and we sincerely hope to restore your faith in DIGI in the future.
Kind regards,
Noah from DIGI
The worst customer service Ever !
It's the worst customer service I experienced in my life.
I received an email from Digi-Belgium saying that internet is available on my street. I order the most expansive package they have and they communicated that on Monday (July 6th) they'll install internet in my home. On Monday the technician came and in 5 secs he left saying there's no box on my wall (which is not correct).
I called Digi-belgium and they said that they'll offer an alternative (5G Home box) until the installation happens, I called them everyday since then and every customer support agent is saying different thing (commercial department will call you, we raised the ticket....etc) with no solution offered ! Now one week without internet at home. Digi-Belgium is not reliable !
July 10, 2026
Unprompted review
Reply from DIGI Belgium
Hello,
We are truly sorry for the inconvenience and frustration you have experienced. This is certainly not the standard of service we aim to provide.
Please be assured that our DIGI Care Team, alongside all responsible supporting departments, is doing their absolute best to resolve this issue for you as quickly as possible. A member of our DIGI Care Team will contact you directly to inform you about the progress and next steps regarding your installation and the temporary alternative.
We deeply apologize on behalf of DIGI for this situation and thank you for your patience while we get this sorted.
Kind regards,
Nora from DIGI
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I ordered a prepaid card, never delivered and no support.
I ordered a prepaid card and was paid immediately. It was never delivered. I contacted support and the order department by email several days to complain, but never received a reply. Stay away, nothing works properly there.
June 23, 2026
Unprompted review
Reply from DIGI Belgium
Hi Roland,
We sincerely apologize for this experience and the fact that you have not yet received your SIM card or a reply to your emails.
Our SIM cards are sent out on the very next working day after the order is placed. To get a faster response and to resolve this for you immediately, it can help to call our DIGI Care Team directly at 02 870 41 41.
We are fully committed to expanding our network and we constantly aim to improve both our services and products for our customers. We truly hope to get the chance to restore your trust in DIGI Belgium soon.
Kind regards,
Noah from DIGI
Super fast and cheap
Just got the fibre, it's incredibly fast! Just ran a speedtest: symmetrical upload and download speed (Download 945.9 Mbps Upload 947.7), for a quarter of the price offered by my previous provider. Customer service were very helpful and technicians did their best to get things done quickly.
June 11, 2026
Unprompted review
i love digi and thank you romania for…
i love digi and thank you romania for creating digi i fkn pay 30euros for 3 phone line and home wifi with the speed of 10gbps, i was paying 120€ for the same stuff and a limit of 500mbps and didn’t even have fiber with telenet ! I regret not switching sooner ( i removed a star because they are slow to transfer my number but my family’s number got transferred instantly im out of luck ig )
June 6, 2026
Unprompted review
Courtesy
The lady Sara was very helpful intelligent polite understanding my grievance and the problem I was having with my mothers SIM card.
I wish her a bright future ahead .
May 16, 2026
Unprompted review
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Good roaming prices
May 1, 2026
Unprompted review
The service is disaster
The service is disaster ! No calling and internet in roaming. Less than 1 Mbit/s connectivity in Belgium where I get 150 with other operators. Billing issues. Practically no support or management attention. To be avoided.
April 2, 2026
Unprompted review
Reply from DIGI Belgium
Hi Zdravko,
We are very sorry to hear that you have encountered these issues; this is certainly not normal.
Please know that our DIGI Care Team is always at your service to investigate these problems.
We are currently building our own qualitative 5G network and are constantly optimizing our mobile network to ensure the best possible experience. Together with our technical teams, our care agents will do their utmost to find a solution for you as soon as possible.
We would appreciate it if you could contact us at care@DIGI-belgium.be so we can look into your specific situation.
We apologize once again for the inconvenience.
Kind regards,
Noah from DIGI
Great price so I was one of the first…
Great price so I was one of the first to change to digi Belgium. However, in the first months the quality (connction) was more or less ok. But the latest 3 months constantly dropped calls, lost connection, have to restart nohone to get internet connection. Due to this poor connection it has become unreliable (tickets train bus, no connections when needed etc) I changed to hey telecom. Maybe in the future when they got a decent network I changed back again but for now unreliable.
April 6, 2026
Unprompted review
Reply from DIGI Belgium
Dear Rik,
First of all, we would like to apologize for the inconvenience you experienced and thank you for the trust you placed in DIGI by being one of our early adopters.
It is certainly not normal that you encountered these persistent issues with dropped calls and connectivity. Please be assured that we are actively working on the improvement of our current network and the further expansion of our own qualitative 5G and fiber-network to ensure a reliable experience for all our users.
We would love to show you the progress we are making, and we can’t wait to welcome you back to DIGI in the near future.
Apologies once again for the frustration this has caused.
Kind regards,
Noah from DIGI
Quite functional and cheap in the E.U, but poor roaming
Quite functional and cheap in the E.U. but the roaming service outside Europe in my case has been...NON-EXISTENT. I had ZERO coverage in Mexico (Guadalajara) and USA (Los Angeles) despite official info, that they provide this service. I've tried all possible troubleshooting, APN settings, manual network selection one by one, nothing worked. So...beware!
November 1, 2025
Unprompted review
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Me and my 2 kids use digi because at…
Me and my 2 kids use digi because at the time it was the cheapest provider.
However:
- calls often drop mid conversation for no apparent reason
- often no internet connection, restarting your phone fixes this problem
- overall unstable connections
They claim to build their own 5g network but our patience is running thin, I give them another 3 months if the same poor connectivity remains we will switch to another provider. Sure the price is low but the quality/connectivity is just horrible. (for the record, we've been using their services since the start, at the beginning quality was still more or less OK but it seems to be deteriorating)
March 29, 2026
Unprompted review
Reply from DIGI Belgium
Hi Hendrik, thank you for sharing your feedback.
We sincerely apologize for the technical issues you and your family have been experiencing.
We understand that your patience is being tested. At DIGI, we are working around the clock to improve our infrastructure. We are pleased to inform you that our own 5G masts already reach more than 30% of the Belgian population, and we are expanding this coverage every single day. We truly hope to reach your area soon to provide you and your kids with the stable, high-quality connection you deserve.
While we strive to offer great value with our pricing, our priority remains delivering a reliable service. We appreciate your loyalty since the very beginning and want to thank you for your continued trust and patience as we continue our network rollout.
Best regards,
The DIGI Team
Please do not use Digi SIM cards for…
Please do not use Digi SIM cards for internet. Their service is very poor.
Whenever you need internet, it often does not work. Most of the time you have to restart your phone just to get a connection.
When you contact Digi support, they will take your complaint, but the problem is never solved.
March 16, 2026
Unprompted review
Reply from DIGI Belgium
Hi Wahidyar,
Thank you for sharing your feedback with us. We sincerely apologize for connection issues you've experienced.
We want to assure you that we are currently building our own high-quality 5G network specifically to enhance the stability and overall quality of our mobile data services.
Regarding your experience with our support, please know that the DIGI Care Team documents every detail of the reports they receive. This valuable information is shared directly with our technical support team to implement the structural improvements needed to prevent these issues from recurring.
Thank you for your patience and for your trust in DIGI. We are committed to providing you with the reliable connection you expect.
Kind regards,
Noah from DIGI
Beware: no support for 2G connection
I used Digi for a 2G-connection of my alarm system. It functioned perfectly until 06/12/2025, then it suddenly stopped working. For more than 2 months I tried to get more info why this stopped working, and Digi never admitted that they were the problem (they kept promising me that they were looking into the problem). Because of this refusal to help solve the problem, I recently switched to another provider, and now the 2G connection is working perfectly again.
December 6, 2025
Unprompted review
Reply from DIGI Belgium
Hi Wilfried,
Thank you for sharing this detailed feedback. Please accept our sincerest apologies for the connection issues you experienced and the delay in communication regarding this matter.
We would like to inform you that the compatibility of our DIGI SIM cards is currently only guaranteed for the smartphones listed on our official compatibility list on the website. We understand that this caused issues with your alarm system, and we are working hard to expand compatibility to other devices and applications in the future.
In addition, we are investing heavily in the expansion of our own high-quality 5G network. Our technical teams use reports like yours to structurally resolve incoming requests and improve our services. We hope to have the opportunity to welcome you back to DIGI in the near future with an experience that fully meets your expectations.
Kind regards,
Noah from DIGI
Edit: satisfied, international roaming not always working
I switched to support digi as a monopoly breaker in Belgium, where telco costs are the highest of Europe. So i could live with the little problems of the service in Belgium ( for instance, to have to dial several times before a ring tone is established). However, to find out that there us no data traffic possible when traveling abroad, is a step to far. They pretend on their website that roaming is available in almost the whole world, but be assured: it does not work in Europe. And don’t count on help ( if digi reads this: the help desk case number is 4247230). Now i read here that these problems exist since more than a year. In legal terms this is called “oneerlijke handelspraktijken”.
Edit after the response of Digi: strange, as i am in Portugal and it doesn’t work.
Edit after my holidays: 4 days after I returned to Belgium ( 11 days after my arrival at Portugal ), I finally get a response (why is this not on their website for all other visitors to Portugal) that i have to select manually "Digi Portugal" in my network settings. I obviously can not test that anymore.
Edit: international roaming in France and Luxemburg is perfect
February 16, 2026
Unprompted review
Reply from DIGI Belgium
Dear Jan,
Thank you for your support and for choosing DIGI as a "monopoly breaker" in Belgium. We truly appreciate your trust in us.
Please be assured that we are working hard every day to optimize our products, network, and services. This includes continuous improvements to our contracts with international operators to ensure a seamless experience for our customers.
As a major European provider, DIGI is natively active in Romania, Spain, Portugal, and Italy. In these countries, you can always surf and call with total peace of mind on our own networks. Beyond these markets, you can also roam worry-free throughout the rest of Europe. If you encounter any issues while traveling, we kindly recommend checking the configuration settings on our dedicated page: https://www.digi-belgium.be/en/roaming-solutions.
We have noted your case number (4247230) and will follow up on this internally.
Kind regards, Noah from DIGI
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No coverage, broken eSIM + ignored support requests
Switched to DIGI Belgium one week ago (7 february 2025) and have had no cellular signal ever since. Can't call, text, or use data – phone is useless.
Tried activating the eSIM exactly as their guides say (QR code, Wi-Fi, restarts, etc.) – still nothing.
I requested to keep my old phone number but I can't use it unfortunately.
Sent multiple detailed emails to support, no reply at all.
I deleted the eSIM profile to try the whole process again. Now the eSIM on their website won't even activate – it just fails or does nothing.
In desperation, I requested a physical SIM instead (keeping my old number), but given how they've ignored everything else, I don't think I'm ever going to get an answer or the SIM.
Terrible experience from day one. Avoid if you need a working phone.
Customer number: 143991
February 7, 2026
Unprompted review
Reply from DIGI Belgium
Bonjour,
Nous vous présentons nos plus sincères excuses pour ce début difficile chez DIGI. Ce n'est absolument pas l'expérience que nous souhaitons offrir à nos clients, surtout lorsqu'il s'agit de votre accessibilité et de la conservation de votre numéro habituel.
Nous avons transmis votre dossier avec une priorité élevée à notre DIGI Care Team pour un suivi immédiat.
Support par e-mail : L'équipe résorbe actuellement un léger retard, mais vous recevrez très prochainement une réponse à vos questions en attente.
Carte SIM physique : L'envoi prend généralement 1 à 2 jours ouvrables (selon votre adresse). Nous mettons tout en œuvre pour qu'elle vous parvienne au plus vite afin que vous soyez de nouveau connecté.
Transfert de numéro : Nous mettons tout en œuvre pour finaliser votre transfert avec succès et récupérer votre ancien numéro sur notre réseau.
Nous espérons vous accueillir définitivement sur notre réseau très bientôt et regagner votre confiance. 💙
Cordialement,
Noah de DIGI
Their internet servers
Their internet servers are exceptionally bad, there are so many internet outages that i don’t even know why they bother keeping this service, it is horrible and i would recommend any other internet provider over digi.
February 4, 2026
Unprompted review
Reply from DIGI Belgium
Hi Aiden,
We are sincerely sorry for the frustration this has caused you. This experience is certainly not the standard we strive for.
The service interruptions you've experienced are likely due to mandatory infrastructure restructuring we have been required to carry out in certain municipalities. Nevertheless, we apologize unreservedly for the lack of internet access in your home.
Please know that you can always contact the DIGI Care Team to receive updates on the duration of outages in your area and to discuss potential compensation for the inconvenience. Our mission is to provide high-quality telecom services at an unbeatable price, and we are determined to prove the true value of our service to you.
Thank you for your patience and for your belief in DIGI. 💙
Kind regards, Noah from DIGI
SIM Card did not arrive again
7 January '26 14:26 via TrustPilot: "a new SIM card to be sent out... delivery should take no longer than two working day"
8 January '26 14:05 via Email: "Your SIM card has been shipped and should be delivered within 3 working days"
15 January '26 08:10: Nothing has arrived (it's been 7 days). No info from postal service. No tracking information. Also, Customer Service never answered the emails that were sent to them since December 2025.
January 8, 2026
Unprompted review
Reply from DIGI Belgium
Hi Luis, please accept our sincerest apologies for this situation; this is absolutely not the level of service we strive to provide.
It is unusual that your SIM card still has not arrived and even more regrettable that your previous emails remained unanswered. We have immediately escalated your case to the responsible department with an urgent request to resolve this as quickly as possible.
Kind regards, Noah from DIGI
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