DIGI Belgium Reviews 

I transferred my number to Digi Belgium in December 2024.
1. The intake was not smooth at all. The SIM card was delivered with a 1 week delay...and later I have found out that my invoice started on the date of order and not on the date of activation!! It would have been fair to start the invoice period on the activation date ...

Then the activation was not smooth neither. I had terminated my contract with the old operator so I could not make any calls but for some strange reason Digi BE asked me to use my number with the old operator to start the activation...very strange and costly because I had to buy some credit with the old operator just for the activation which is ridiculous.

2. In terms of use, initially, I had not remarked any major problems...since they use the Proximus network they don't have excellent signal strength everywhere. Anyway I could live with that...but after a month and a half I was told by someone that I was not reachable on my number.
Since I mostly use 4G and Whatsapp, I had not noticed the issue. I tested calling my number and indeed I got a message that my number is not attributed!!!

3. There is no way you can reach the helpdesk by message (email). Even though they have a link on their website for supposedly sending a message...all it does is direct you to the FAQ on the website.

I contacted the helpdesk (by phone) and after many attempts was able to talk to a real person...who recorded my complaint...and told me that's all they could do...no follow-up provided...only the "wish" that hopefully the problem would be solved soon...whatever that means...

4. UPDATE:
I am abroad and also noticed that data roaming DOES NOT WORK...at all!
Luckily I can depend on other connection methods (dual SIM card)...but this NOT ACCEPTABLE at all!!!
SO I am unreachable by phone and I cannot use a data connection...how great is that?????

I seriously regret having switched so soon...maybe they need another year to get their services stabilized...I am paying for a number that is unreachable...great value for my money...
Sometimes cheap turns out to be very expensive!!!

It is a lesson for me ... I cannot change operators now as I am traveling but as soon as I am home I will change to an operator that knows how to make things work.

Think twice before you make the switch...or take another number so it is not critical if your number goes out of service. I should have read the reviews before making the switch...they have poor reviews all over...Romania, Spain, Portugal...and now Belgium.
Just read today that they have fired half of their directors in Belgium...as if that will solve all the problems...

I am hoping that this review will draw their attention so they can they can get their act together and respect their clients and treat them correctly.
Everyone welcomed a new operator that promised to stop the bloodsucking traditional operators...but it's not enough to claim you're professional...you must also behave accordingly.

UPDATE after response from Digi Belgium :
I appreciate your empathy and understanding of my issues...but I still don't have a solution.
It will be soon a month that I cannot be reached and several weeks without data roaming.

So, in place of sending me back to customer service I want to see a solution. I have already logged 2 cases and I want to see some progress in solving my issues. Why should I contact them again? I expect that they reach out to me and tell me what they are doing to solve the issues.
You can perfectly do this as you have all the information, my customer number and my phone number.
So get to work and solve the problem...

Not sure how I feel about this one. We have 3 contracts with DIGI.
I had some problems in the beginning, changing from old to new provider, but after getting in touch with the customer care it was fixed.
I work in Germany and that gives a problem sometimes. Automatic switchover fails 50% of the time. Calling to Belgium also makes my number a privat number.
Then I have a strange thing with the other two numbers. I can call both numbers and get in contact with them. They also can call each other but when they pick up, there is nothing on the other side. One of the numbers also has an unstable 4G connection.

And now, last but not least, I just lost connection with my number. I get a 'sim not registered' message.

I must say customer care was always reachable for me. They are friendly and helpfull. But they are limited in what they can solve. They get 4 stars from me.
All the rest is 1 star for me at this moment.

In Belgium : No voice Mail, often need to restart a call as it does not work the first time
Abroad : my numer is always hidden when calling, mobile data not working. Called help desk 3 times for the mobile data problem, each time a different explanation. A level 2 engineer will call me back, but certainly not the first 48 hours.

Update after below reply from DIGI : I have been in contact with DIGI's helpdesk 5 times in 1,5 weeks, the problem is still not solved.

Works fine. In some places coverage is problematic, but that happens with the other ones too. Works fine also in roaming. Probably people complaining didn't bother to follow the steps in the letter with the sim card. Customer service is overwhelmed, but I imagine a lot of people call. People have to realise that without Digi they would still pay the prices from 5-6 years ago.

Edit : Why should I call you that is your fault of sending me invoice that I'm not even your costumer even if I call I'm waiting at the line about an hour? You should stop this madness otherwise I'll sue you!

I get invoice from digi even I'm not their customer i just wanted to transfer my simcard but after comments on trust pilot I didn't activeted my transfer so I'm still costumer of another provider so why dear digi Belgium wants money from money? How unprofessional and disorganized company is this?

Digi has been, without a doubt, the worst telecom operator I’ve ever used. The lack of proper communication, both via email and telephone, is absolutely infuriating. It’s nearly impossible to get in touch with their customer service! Emails go unanswered, and phone calls either aren’t picked up or leave you stuck in endless hold queues.

When there is no way to resolve issues or even ask simple questions, it leaves you feeling completely abandoned as a customer. A telecom operator should prioritize communication. Ironic, considering that’s their entire business!

I wouldn’t recommend Digi to anyone looking for reliable service or even basic customer support. Save yourself the frustration and go with a provider that actually values its customers.

Ok so in English there is a saying 'you pay peanuts you get monkeys'. That does not apply to Digi. Yes I am sure they are swamped with the amount of customers transferring and that impacts wait times to get through but for having started so recently I was super impressed with
1. How fast I got the new sim
2. It activated in 5 mins
3. Good CRM
4. I did have to call customer service as I could not log into my account (as I wanted two more sims for my children) and spoke to a lovely lovely gentleman Radja who was super helpful, efficient & very lovely big shoutout to him in your team Digi

Very curious about how the reception will be abroad as I travel often so fingers crossed and best of luck to you guys!

I should have read the reviews here before changing to Digi. Roaming does not work and they clearly could not give a damn. No data roaming when trying to work and opening tickets that they don't respond to. Clearly they know this issue exists and have done nothing to resolve it. Well Noah, this comment is for after your response. One week tomorrow and no one has still contacted me about my open tickets. Roaming wasn't fixed and coming back into Belgium my APN settings had to be manually redone. Get your act together

I am sorry I have changed my abonament to digi. Friends are trying to call me but they can't reach me always. Internet connection is falling out most of the time.
I might go back to my old provider. More expensive but at least I don't have bad experience with ot.

Do not transfer to Digi if you're with Yoin. I repeat do not transfer to Digi. Horrible experience. i'm waiting more than a month for my transfer. I will leave immidiately once i'm tranfered. No resposes via mail, nothing. they are NOT ready. avoid at all costs

Converting one SIM card from an other operator was successful. I had to contact DIGI support by phone twice. First time it was super fast, second time I had to wait a little bit (=minutes). This was not a problem and provided assistance was good.

good experience from the very begining, services work well, I have no issues.

I switched from Hey Telecom to DIGI in December. It was fairly ok until i crossed the border to Luxembourg. I have no mobile data outside of Belgium since i switched. I spent many hours trying to reach DIGI support number without any success. I also posted multiple emails to support email address, i got ticket numbers assigned but no feedback to date. It looks like the support is just not there anymore and truly overloaded ! I'm considering switching back to my previous mobile operator as i can't get someone to answer me and resolve my problem, and living without mobile data is today just not possible anymore. This is just nuts ! A new operator should not start operations if not all ready !

update on Jan 9th, 2025: It is 4 days that i try to reach support for hours on the phone without any success, 4 days without mobile data, enough is enough, i move back to my previous operator hey/orange.

Great customer service - I did have to wait but they're also offering revolutionary prices, so understandable that they are flooded.

Good quality/price rating. Good mobile network coverage. SIM card delivered with a bit of delay (9 days) and customer service slow to answer (~10 min in the waiting room) but for this kind of price, it is acceptable.

First of all, having to set up APN manually is a bit unhandy but it's still acceptable. Despote the holiday season, i received simcard within a week. However, sonehow i often in "emergency calls only" which is quite annoying. And most importantly, when abroad (still within EU) i just didn't have any internet connections AT ALL!! I never had this kind of issues with any of my previous providers. I tried calling their customer service for 3 days in a row and spent at least an hour or two being put on hold but never actually get to speak to anyone and then i just gave up. If you're thinking of switching, hold on to that thought and maybe wait a little longer until they figure everything out, or else you'll regret it within days after seitching like me. Never have i ever had experienced any issue like this with any previous providers, really..

Follow up: After two more days of follow-up, a very polite and kind lady reached out to me, and together we resolved the issue. The problem stemmed from a miscommunication regarding the APN settings. The technical guide instructed filling most fields with the word "None," but the correct approach was to leave those fields completely untouched and empty. This small yet crucial misunderstanding caused the issue.

I sincerely thank the team for their assistance and for helping me get everything working properly. Their support and professionalism during this interaction were much appreciated. However, my main concern remains the overall experience with DIGI’s customer service, which I believe needs significant improvement to prevent such delays and frustrations in the future.

Initial comment: I recently switched from Base to DIGI Belgium, hoping for a better experience. I received my SIM card, but unfortunately, the mobile data doesn't work at all. I reached out to customer service several times over the course of three days at various hours, but I was continuously put on hold and left waiting. On the third day, a clearly exhausted lady finally answered. I explained that I had followed all the instructions they gave me, but nothing worked. Her only response was that I would be contacted soon. It's now been days, and no one has reached out, and the issue remains unresolved. Extremely disappointed with the lack of support and communication from DIGI Belgium.

I recently tried to place an order on Digi's website as a company, but it was impossible due to a major bug. When attempting to select the legal form field, the box would reset every time I tried to proceed. I tested this on four different browsers, but the issue persisted. I even reached out to their support via WhatsApp, which is no longer an option, but received no reply. It's incredibly frustrating and a rookie mistake for Digi not to test their website for placing orders. I eventually gave up. Highly disappointed with this experience.

The simcard they sent worked correctly 1 (one) day, than there was first no mobile data, now it is 'not registered on network'. It was not supposed to be a transferred number, just a new one. I wasted a few hours waiting to talk with them, after 2 hours of waiting to get to talk to someone they just disconnect. They sell service they simply cannot provide