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Company details

  1. Store Equipment Supplier

Written by the company

Vente d'équipements pour professionnels pour améliorer la visibilité en ligne


Contact info

3.5

Average

TrustScore 3.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The best -!!!!!!

December 12, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Thank you so much! 🥳 We're thrilled to hear that—your support means the world to us!

Rated 1 out of 5 stars

This product is inconvenient and a waste of money

This product is inconvenient and a waste of money. They don't tell you this when you order it, but in order to get a review the person must first sign up and create an account with Digifeel. No one wants to give their personal info and sign up for an account just to give a review.

December 11, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Thank you for your feedback, and we’re truly sorry to hear about your experience. We want to clarify that creating a Digifeel account is not required for your customers to leave a review. They can provide their feedback directly without signing up.

If there’s been any confusion or misunderstanding during the setup process, we’d love the opportunity to assist and ensure you’re getting the most out of the product. Please don’t hesitate to contact our support team so we can help resolve this for you. Your satisfaction is important to us, and we’re here to make things right.

Rated 1 out of 5 stars

I’ve been going back and forth with…

I’ve been going back and forth with their customer service for days! I ordered the plate and it’s a glorified coaster! I followed all instructions to install, only to get a broken link. Blank page. They are trying to tell me how to fix it, but keep sending broken links to videos and texts as well. I’m ready to trash the stupid thing and just do what I’ve always done in the past. If I could leave fewer stars, I definitely would.

August 22, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Hello Kelley,
Thanks for your comment.
I totally understand your frustration. It can be really disappointing to spend so much time trying to solve a problem without success.
Please don't hesitate to give us your contact details so that our teams can take over your files and help you as best they can.
Best regards.

Rated 1 out of 5 stars

Ive placed my order 20 days ago

Ive placed my order 20 days ago - I did not receive a tracking no - Ive emailed the company 6 times now -asking for a response- when I look at the shoplift platform -it has not left the store yet ??? Why won't they answer their emails? why was I not given a tracking no ? - I would not recommend this company -a company that takes your money and is then non responsive to communication -very unprofessional and shady !

August 4, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Hello Gay,

I'm really sorry about this delay. We had a small problem with our servers which was resolved but we were unable to receive emails for several days.

All orders, when shipped, have a tracking number.

Please do not hesitate to come back to us so that we can help you.

Best regards.

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Rated 2 out of 5 stars

Don't buy the stand

Don't buy the stand. Very cheap material for its price

August 1, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Hello Faisal, you did not reply to our last email. Have you removed the brown part that serves as protection please?
Could you send us a photo so we can see the quality problem please?
Don't hesitate, we are here for you.
Best regards.

Rated 1 out of 5 stars

Quality really poor had issues getting…

Quality really poor had issues getting replacement. It was replaced i did remove the film the quality is not so great.

July 1, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Hello Bobby, you didn't reply to our request for information, with a return from you and a photo, if there was the slightest problem we could easily exchange your product.
Don't hesitate to come back to us.
Best regards.

Rated 1 out of 5 stars

Pretty poor

Pretty poor
So far grabbed 2 reviews in a month

Phone camera options doesn’t work
Samsung phone completely don’t work
Customers who don’t have google accounts doesn’t work

Waste of energy

Money back has not been forth coming

April 16, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Thank you for taking the time to leave a review. I'm sorry to hear that you've experienced problems with our product, particularly regarding the difficulties of use for some customers. This does not meet our quality standards, and we really appreciate your feedback.

Regarding your refund request, I apologize for the delay and inconvenience this may have caused. I encourage you to contact us directly so that we can process your request quickly and provide you with satisfaction.

Your experience is important to us, and we want to make sure that you are taken care of. Thank you for your understanding and patience.

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Rated 1 out of 5 stars

Poor printing quality on the cards

Poor printing quality on the cards. Blurry and not indicative of the price paid. The cutting of the acrylic is also not smooth and has dips on the upper left hand corner of all 5 plates. They also sent an older version of the plates than what is depicted on their website so basically it’s a bait and switch. When confronted about the quality and older product they sent updated replacements but even these lack the quality that is depicted on their website. It works and was easy to set up, just very poor quality.

Edited to add: the company tried to gaslight me on the quality by saying it was due to the protective film. After explaining that the item ordered was not what I received and the quality was not due to a film they said they didn’t understand and sent “updated” cards promising it would be better. The quality was still bad. The company pays $100 for reviews that they spam you emails about, but only pay for 5 star reviews. It’s not a great experience and it’s not a great product.

More to add: customer service is again gaslighting saying if their products had bad quality they would have quit. Avoid this company as they do anything and everything to avoid responsibility.

Trustpilot also removes reviews unless you sit there and repeatedly work with the company for 7+ months repeating yourself and getting no resolution. Keep that in mind when you’re seeing only 5 star reviews.

Additional: the company is now harassing me. For more information 7 months after my purchase and demanding photos (again because they apparently lost the first ones) of a product that was low quality, yet I’m expected to keep it for proof for 7+ months. Thanks trustpilot.

Even more: the company is basing their interactions on all the other customers they said didn’t remove the film instead of listening to what I’m saying about the fact that I did remove the film. This company does not treat their customers with respect, have any empathy, or even read what customers say. I will not be removing my review regardless of the harassment.

Last edit: contacting me 7 months later asking for the same information that was given already without resolution, then telling me I’m not removing film and everyone else also admitted to not removing the film and that was my issue versus actually READING that I said I’ve already removed the film and both the print quality and the cut quality are bad. The customer service is rude, doesn’t listen, and gives excuses instead of taking responsibility. AVOID!

March 4, 2024
Unprompted review
Digifeel logo

Reply from Digifeel

Thank you for taking the time to share your experience. I'm sorry to hear that the printing and cutting quality of your plates did not live up to your expectations. This is not the standard we aim for, and your feedback is essential for us to improve.

We do our best to ensure that our products correspond to what is presented on our site. I'm glad to hear that we were able to send you replacements, but I'm sorry to hear that they didn't meet your expectations either.

I'm sorry that contacting you to find a solution has been interpreted as harassment.

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