Got what I was promised, but a lot of waiting
I got everything they promised me in the end so I wouldn’t say the service was bad but there was a lot of waiting and it wasn’t easy. They told me 48 hours and it ended up taking 10 days which is quite a difference when you’re sitting there wondering what’s happening and whether it’s all going to be sorted. Every time I tried to get hold of them it took at least an hour for someone to get back to me and sometimes I waited six hours when all I wanted was to know what was going on. I’d already spoken to two other people a man and a woman before I finally got through to a really lovely man whose name I’m sorry to say I can’t remember and I do wish I could because I’d like to thank him properly. He told me we wouldn’t end the call until a manager had approved the transaction and that was such a relief to hear after all the waiting. It was all finished after 10 days altogether and I honestly feel it was thanks to him because perhaps with someone else I would have been waiting even longer but of course I don’t know. I’m glad it’s done now and everything they promised did come through so I’m happy about that but I wish they’d been clearer about how long it would take and a bit quicker to get back to me because it would have saved a lot of frustration. And to that lovely man should he happen to read this I just want to say thank you because I might not remember your name but I do remember your help and it meant a lot to me.