Digitalhost Reviews 2

Purchased Website Hosting from a reseller of Digitalhost, but then that reseller disappeared. Tried to get my website hosting details directly from Digitalhost, but they refused to provide, saying "Please contact your reseller directly".

How can I contact my Reseller if they are no longer in business???? Digitalhosts reply was basically "sorry, but can't help due to our policy"

Digitalhost was very unhelpful, had to spend thousands of dollars to get a new website built. Definitely don't recommend.

What was once one of the best managed hosting has now become one of the worst.

Here is our experience

#1. Shutting off the server for non-payment, when in fact all invoices were paid. The problem is their insane billing system which automatically marks every invoice as unpaid, even if they are paid automatically with a card on file.

#2. DOUBLE charging our card for the supposed non-paid invoices. That's right, they turned off our server for non payment but in fact had been paid twice for the same invoice.

#3. Paid for the renewal of SSL certs in Aug. to avoid interruption in coverage, only for them to never have renewed the certs at all. Site went offline in Oct because the cert was never renewed, even tho we paid for it 2 months prev. Took them 13.5 hours to get the site back online. 13.5 hours of down time for something that was paid for 2 months previous.

#4. Trouble ticket system is very slow and quite often it will be hours before you get a reply even if you select the highest priority for the ticket.

#5 A very large number of emails to customers gets blocked due to the reputation of the IP addresses they use. Very frustrating (and financially damaging) when a customer emails a question or order and you can't answer them.

#6. Their billing system is truly the worst I've ever seen. Invoices are not sorted, are out of order and almost always 6 year old invoices are at the top. Then you find invoices marked "unpaid" when in fact they have been paid. The system has a credit card on file and why they keep sending "unpaid" notices when in fact the card has been charged I can't fathom.

#7, It just seems like they don't care anymore. It seems the boss is off golfing, sailing or bowling... I don't know but the people in charge are horrible.