**GROUPON SCAM***Hidden fees
**GROUPON SCAM*** This is SO disappointing. I purchased a groupon on 4th July for 6 composite veneers for £619. The groupon stated it included a “complimentary” consultation in the price and DID NOT mention they charge an ADDITIONAL £150 for a “full consultation”. It doesn’t clearly state an additional consultation is needed to the initial consultation.
When I tried to book their website was not working, so I called them and left multiple messages before finally getting someone to book me in.
Today I travelled from Kent turned up 15 minutes before my appointment but waited 45 minutes to be seen. When I sat down I was told to provide my address and after doing so the dentist she advised there is a £150 charge today for the consultation. I was confused as I had paid £619 for veneers which included a “complimentary” consultation which is clearly written on my groupon. She advised this was not the full consultation and there is an additional charge.
I was disgusted that they would add a hidden charge at point of service. Groupon apparently won’t refund if the voucher was purchased over 2 weeks ago so I have in essence lost £619 unless I pay an extra £150. I refused the complimentary consultation as it essentially meant I would be entering into acceptance of their service and having to hand over my groupon code. I politely declined and wasted my time and train fare to London from Kent for nothing.
Had the service had been correctly advertised I would have happily proceeded. But the fact of the matter is that this is a hidden charge and the deal being sold is misleading. I would expect better from a Harley Street Clinic but this looks like yet another scam as there are hidden charges for the unsuspecting customer.
After checking the small print is states that “maybe” there will be additional costs and that extra costs will be quoted within the treatment plan. The key word being “maybe” when they already know there 100% will be an additional cost. Seeking legal advise on this.
It’s true, if a deal is too good to be true it probably is.