Dignity Memorial Funeral Homes Reviews 

2 Crucifix's & grandkids flower boutonnieres that were paid for were not delivered to the funeral as promised. Flowers ordered by family were not delivered as well. Communication was bad between Mimi who helped us. I had used them for my father funeral in 2021 and had no problems, I can't say the same for my brother whose funeral arrangements and what we paid for was not delivered as promised. Crucifix was mailed; boutonnieres & flowers had to be reimbursed. If you choose to use Sunset N, please request someone else than Mimi who was very unprofessional & uncaring towards the family grieving. My brother young daughters who had never been thru a loss were grieving; my sisters & I paid the whole funeral expenses upfront, and I met with Mimi during the arrangements. However, Mimi refused to communicate with me, only thru my niece who were grieving & needed my guidance. Mimi was very uncaring towards the family, I left several messages for her and her manager, never did any of them return my calls.

Zero Accountability for Severe Plot Desecration & Negligence at Rosehill Cemetery, Chicago, IL. c/o Dignity Memorial

I am beyond disheartened and deeply upset by the complete lack of respect, professionalism, and common courtesy from Rosehill Cemetery. My family purchased and paid for four plots in full 26 years ago with perpetual care covered. Despite this, I have had to fight Rosehill’s management for nearly a decade just to maintain contractual integrity because of their chaotic record-keeping. This is not the first issue my family has experienced with Rosehill. In 2017, they attempted to make my family pay again for my stepbrother Kilbert Maxwell Jr.’s plot, even though it was already paid in full — confirmed in writing by former General Manager Julian Moldovan and later reaffirmed by Area Manager Steve Mize. With those confirmations on record, there should be absolutely no issues repairing the current damage to Kilbert Maxwell Sr.’s and Jerry Green’s markers.

I am extremely upset and grieved by the persistent pattern of inadequate communication, issues with record keeping, and now physical damage to the final resting places of our loved ones.

The cemetery is Highlands ( Thornton Co.) And I have been asking why the grounds are dirt and weeds and stickers? But was told 26yrs ago how well kept this location is compared to others . Unfortunately we did place my father there by his choice but for the last 5 or 6 years the grounds has gotten worse by the day and the manager can only reply about the water shortage but their other locations are nice and green and plush along with the close surrounding golf courses not sure how that happens? It's so bad you can not kneel or spend time at the site from stickers and dirt sad to see elderly cry cause they can't get to their loved one from the mess !!
If there is others that feel the same way let's talk and see what we can do.

My brother passed away on July 4th. I am still waiting on death certificates. Its now August 21st. They have been ready for well over a month. I went ahead and got them from vital records. Victoria Kaplan and Lagerie could care less. Numerous details miss and no attention to detail. The office manager Joshua has no interpersonal skills and also could care less. The funeral home is HM patteson Ogelthorpe. I grew up around the corner and have passed that place a thousand times in my life. It used to be the premier funeral home in Atlanta until Dignity bought them. Find somewhere else

I was invited for a 2nd time to a restaurant and rudely told we were cancelled even thought I had a confirmed reservation.

The host said they text me but I never received the text. I requested to see the text which on her phone was sent to the wrong number.

Eventhough it was proved that the cancel was never received, the host insisted us to leave.

We want to sincerely thank Dignity Memorial for the compassionate care and professionalism they provided during our family's time of loss

We have entrusted them with the funeral services for both my father and mother, as well as making arrangements for my in-laws. Each experience has been handled with kindness, respect, and attention to detail, bringing comfort to our family during some of life's most difficult moments.

A very special thank you to Jeff Burke for his guidance and support. His dedication made a meaningful difference, and our family is truly grateful.

Terrible place everthing taking away. Not even worth 1 star

Dignity at Matthews, SC....mom had a prepaid plan (since 1994) and Shawn helped us make all arrangements remotely based on Mom's plan. The process couldn't have been better except in person.

They honored everything mom had requested and if something was no longer available they did appropriate substitution. (Ie the $800 casket was no longer available...substituted a similar one that was now $4,000)
The day of the service (which was a Saturday) the staff couldn't have been greater. From the moment we arrived, gathering time, celebration of life, interment, and a meal afterward (via their catering service with Honey Baked Ham) they were fantastic, just as they were in 1993 when Dad passed away.

My Dad went into hospital a week before I left to Europe for a month, and I found out about his death at a small train station in Germany. Worse, I soon found out that his credit card had been stolen while he was in hospital and someone was racking up the bills. As the sole surviving heir and executor of his estate, this presented me with enormous problems. But having a prepaid funeral with First Memorial in North Vancouver made these problems so, so much easier to deal with. From collecting Dad's remains from the hospital, to reporting his death to the credit bureau, and filling out the death certificate, a prepaid funeral made things massively easier to deal with. And having a fraud protection policy as part of the arrangements is a huge relief and comfort. Thank you ever so much Deirdre and the team at Boal Chapel in North Vancouver!

I thought that a prepaid funeral was only about saving money, but the services that came with it made it extremely worthwhile. I now believe that everyone over a certain age should have a prepaid funeral.

My family and I are beyond disgusted and heartbroken by what happened at Dignity Memorial Cemetery, River Grove, Illinois. A necklace that was placed inside a glass memorial case at our loved one's graveside was stolen, and the lack of security and protection for families memorial items is unacceptable.
People come to cemeteries to honor and remember those they've lost, not to worry about theft and vandalism. The fact that someone could access a glass case and steal from a burial site shows a shocking failure to protect the property and the families who trust this Cemetery with loved one's memories. Management should be ashamed that grieving families are force to worry about theft at a place meant for respect and remembrance.
Until serious action is taken - including proper surveillance, security, and accountability - I cannot recommend this Cemetery to anyone.
Families deserve far better than this level of neglect and disrespect.

I wish there were 0 stars. Dignity Memorial has blocked the disentombments of both of our parents although we signed the contract and paid in full.

I have asked for details on services they provide, and costs of the different services. I have asked how they can help me when they in IN, and I am in MI! I have NOT received any answers to the questions.
I should nit have to talk to anyone for the details and pricing the charge.

This review is written in regards to the Deborah Michelle Hawkins funeral service. Losing a loved one is never easy, but Dignity memorial provided my family with comfort and support during a difficult time. From the moment we walked through the doors, the staff was compassionate, patient and attentive to every detail. They handled everything with professionalism and care, making sure my family could focus on honoring our loved one without additional stress. The facilities were beautiful and well maintained,creating a peaceful atmosphere. Dignity guided us with kindness and meaning. Special thanks to Damon Henry and Brooke Jansen. They were helpful and made sure everything was done right. We are truly grateful for their support. We Highly recommend Dignity to anyone wanting a funeral home to treat them like family. I could not have asked for a better team. Dignity memorial will handle your loss with care and dignity.

Dignity bought glen abbey memorial cemetery my parents paid for pre need burial plots and funeral services I had to pay for there services due to they could not locate there contracts from 1981 they paid them after my mother passing I found the contracts along with payment receipts paid out to glen abbey the total glen abbey received was $32,000.00 it’s been a year after talking to Greg showing proof of payments he lead me on that he was to refund the overpayment they charged me of $14.000.00 then he told I needed to wait for Sean to call me to tell me he was not refunding me Now I’m taking them to small claims court How they treated me I told my granddaughter just bury me in her backyard I know she’ll take care of me better than so call Dignity what a joke

What makes them think they have to right to send ads? Who knows when I'll die but I'm living my life. I don't need them to remind me my time could be short. They are like vultures circling overhead waiting for someone to die so they can profit from it. There should be a law against sending mailings to elders. They should not be allowed access to my information. Scumbags is what they are.

DO MOT USE THEM
GO ELSEWHERE

My father and I went to Dignity several years ago. They gave us a price and a copy of the paper work. The very next day and daily thereafter for 10 days the rep called and sent emails stating he wanted the paperwork back. I told him the paperwork was shredded and don't contact me again.

My mother passed away about 8 months later. Because of their treatment we went with another company. My father passed away 1 year later. Now Dignity has started sending me emails saying the paper work is not complete and they would love to contact me. This brings up all sorts of emotions about my parents deaths. I have sent emails each time asking them to stop. Sure enough 2 weeks later I get another email stating they haven't heard from me.

There is no dignity with Dignity. They will hound you day and night.

They do use correct information in their dealings.they listed false information about my husband . They did not fact check their information and when my sister in law called and informed them of their false information. They hung up on her. The unprofessionalism of their actions is beyond belief. Where did they get the funeral directors degree? And who licensed these people?

Just an update on the dilemma regarding the burial plot at Sacred Heart Cemetery. Clara and Charles Merritt donated lot # 249, plots 1 and 2 to my mother and father in Nov 1985 with the intended purpose that they would be buried together. Clara and Charles then purchased two other plots for themselves close by. Somehow, we do not have any paperwork for the two plots. But, that does not mean that the Merritt's did not transfer the deed to Dad in 1985, it just means we have no proof.

Sacred Heart cemetery claims they have no paperwork for the two plots as well, which seems strange. Because anytime there is a bill of sale, a copy should go to the purchaser and a copy should then be retained by the seller. So, it would seem, that Sacred Heart Cemetery shoulders some responsibility to maintain a receipt of the bill of sale.

Nonetheless, our current problem is, apparently, mom's casket was placed in the center of plots 1 and 2, so she is occupying both spaces, which does not leave room on either side for another casket. They are not sure how this happened.

Clearly, this mistake is not the fault of our family or the Merritt family, as we are not experts on burial grounds, and the responsibility lies with the cemetery. So, technically speaking, the cemetery should have to move mom's casket over into the proper plot, making room for dad to be buried next to her. But because we don't have paperwork, and they do not have paperwork, they claim they cannot do this.

The Roman Catholic Diocese of Dallas owns the cemetery. Dignity memorial has managed the cemetery since 1998. Which, interestingly enough, is around the time mom's headstone seemed to have been moved, something Dignity Memorial denies ever happening.

I told Dignity Memorial that our desire is to have our parents buried together. That Clara and Charles Merritt died believing that would also be the case. I told them we are considering having Dad buried at the veteran's cemetery and then our mother moved over to rest beside him. However, I have a sneaking suspicion that Sacred Heart cemetery will refuse to disinter Mom to be moved due to our lack of documentation.

I do have a call into the archive department at the Dallas diocese, but have yet to hear back from them

Compassionate and Professional Service

Losing a loved one is never easy, but Dignity Family Funeral provided our family with comfort and support during this difficult time. From the moment we walked through their doors, the staff was incredibly compassionate, patient, and attentive to every detail. They handled everything with professionalism and care, making sure our family could focus on honoring our loved one without additional stress.

The facilities were beautiful and well-maintained, creating a peaceful and respectful atmosphere. They guided us through the entire process with kindness, answering all our questions and ensuring every aspect of the service was personalized and meaningful. Special thanks to Casey, Becky, Kathleen & Chelsey, they were very helpful and make sure that everything was done right. We are truly grateful for their support and highly recommend Dignity Family Funeral to anyone in need of a caring and dedicated team during their time of loss.