Dignity Pet Crematorium Reviews 

220
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly compassionate and attentive staff members for providing wonderful emotional support during extremely difficult and heartbreaking times. People frequently mention that the overall communication is exceptionally clear, caring, and reassuring right from the very first phone call. Some reviewers were happy with the peaceful, tranquil, and beautifully maintained grounds that offer a genuinely calming environment for everyone. Consumers also noted that the prompt and careful collection of pets from veterinary clinics provided immense reassurance throughout the entire process. Individuals felt deeply grateful for the respectful attention to detail and the gentle handling shown during final farewells.

What people talk about most

Staff

Clients share profound appreciation for the staff, highlighting their exceptional empathy, kindness, and... See more

Service

Consumers find service to be deeply comforting during difficult times, frequently praising the amazing and... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptionally caring, compassionate,... See more

Facilities

Reviewers highlight positive aspects of facilities, describing the setting as peaceful, beautifully kept, and... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with the beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used the Meadow Room for euthanasia for our precious Boxer Lily. The room was perfect for the situation. We didn't want to use a busy vet surgery that smelled of cleaning fluid and where our dog... See more

Company replied

Rated 5 out of 5 stars

The people I dealt with at Dignity were all so kind and showed enormous empathy during what was a very difficult time. I lost my darling little cat Dolly on the 8th June. They arranged the collectio... See more

Company replied

Rated 5 out of 5 stars

When we arrived today to collect our cat Nelson, the owner stopped and spoke to us and our dog Benji. He was kind and sympathetic and showed us were to go and invited us to wander in the woodland area... See more

Company replied

Rated 5 out of 5 stars

On 20th June we suddenly lost our precious dog Pippin. The vets gave us leaflets for two crematorium companies, and after reading them, we chose Dignity. It was the right choice. They tre... See more

Company replied


Company details

  1. Pet Funeral Service

Written by the company

We believe that all pets should be treated with dignity and respect at all stages of their life. We help grieving pet owners to give pets the send-off they deserve. Our responsive collection service means we are here for you at that difficult time, taking care of everything so you don’t have to. Our team manage everything on your behalf to ensure your pet has a compassionate individual cremation and you retain memories of those happy times. Our service is tailor-made so you can choose the personal approach you want for your pet. At every step our team treats your pet with respect and consideration. We understand how difficult this time is, so we take care of everything, from collecting your beloved pet from your home or the vet surgery, allowing you time to say final farewells and either attending the cremation or collecting the ashes. At each point the emphasis is on careful personal attention, from our tailor-made pet hearses and arranging final farewells, through to organising an individual cremation and empathetic presentation of the ashes. We take the time to talk about your choices: whether you prefer a same-day or two-day service; if a favourite toy should accompany your pet or if the family would like to attend. We try to make it straightforward and simple and remove any burden. It’s also about holding onto special moments; having something that recalls wonderful memories. From a simple paw print, through to creating an exclusive piece of jewellery allowing you to keep them close at all times. We help you to remember and celebrate those happy times.


Contact info

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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4.9

All reviews

(220)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

So grateful to have found this caring…

So grateful to have found this caring company who treated our beloved cat Ted with the utmost care and dignity. The gentleman who collected Ted from our home to transport him to the crematorium was so kind and sensitive. You can tell that the staff are animal lovers and I would recommend without a doubt.

March 31, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Claire, thank you so much for sharing your experience and your kind words. We are so sorry for the loss of Ted and it was our honour to have him in our care. We care for each pet as if they were our own and understand how they become cherished family members. We wish you much peace and love during this time Claire. With care, The Dignity Team

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Rated 5 out of 5 stars

Caring. Compassionate and professional

My beloved flatcoat retriever sadly passed away on April 10th 2026.
He was at the specialist vet who had been treating him and this was hundreds of miles from home. I was utterly bereft and didn’t know what to do.
The vet told me Dignity were the best pet cremation company they would use and that they’d handle everything for me.
And they did.
They collected my boy, kept me informed of the fact he was in their care and they’d take good care of him.
I was given time to make my choices as to what my wishes were and offered support in doing so.

I was sent a lovely message when his cremation had taken place and then his ashes, paw prints and fur clippings all came home yesterday. As promised.

The staff at Dignity were so caring in any communication I had with them and everything they said they’d do was done.
I can’t thank them enough.

April 9, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Kate, thank you so much for sharing such heartfelt words. We're deeply sorry for the loss of your beloved boy — and we can only imagine how overwhelming it must have felt to be so far from home at such a devastating time. It means the world to know that we were able to take that burden from you and ensure he was brought safely into our care.
We're so glad that everything came home to you as promised — his ashes, his paw prints, his fur clippings — because we know how much each of those things matters. Keeping our promises to the families who trust us is something we hold very close to heart.
Your kind words, and the trust placed in us by his specialist vet, mean so much to our whole team. He was clearly so deeply loved, and it was our privilege to care for him. With care, The Dignity Team

Rated 5 out of 5 stars

So kind and efficient

So kind and efficient. The whole process made a desperately sad time just a bit less devastating. Thank you all.

March 16, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Alison, thank you so much for your kind words. We're truly sorry for the loss that brought you to us, and it means a great deal to know that our team were able to bring just a little ease to such a difficult time. That is exactly what we hope to offer every family we have the privilege of supporting. With care, The Dignity Team

Rated 5 out of 5 stars

Dignity go above and beyond

Dignity go above and beyond. They include extra little touches like a candle, flowers in the ashes, seeds to plant all in memory of your beloved furry family. They are kind and are so worth the money. They also offer a variety of options for you and your family. I’d never go anywhere else.

April 15, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Charley, thank you so much for your wonderful words. We're so sorry for the loss that brought you to us, and it truly means a great deal to know that those little touches brought some comfort and meaning during such a difficult time. Every detail is our way of reflecting the love and care your beloved furry family member deserved, and hearing that they made a difference to you means everything to us. We're so grateful for your trust, and for your kind recommendation. With care, The Dignity Team

Rated 5 out of 5 stars

Milo, forever in my heart

Sadly, I had to say goodbye to my beautiful little boy Milo on Wed 15th April. As this was sudden, I was lost and confused and wasn’t sure what to do next.
My Vet advised that they would contact Dignity and they would look after him on his final journey.
Milo was collected on Thursday 16th, taken to Dignity and placed in their chapel of rest. Dignity phoned me in the afternoon and were very patient with me and gave me time to make a decision on what was best for Milo. I decided on an attended cremation which was planned for Friday 17th.
On the Friday when I arrived at Dignity, I was met by John who was wonderful. John took me to a quiet room and Milo was brought in on a small trolley, with a lovely blanket on him, paws crossed, he
Looked so peaceful. John then gave me time to say goodbye. which is time I will always cherish. When it was time for Milo’s final journey, I pushed the trolley to the Kiln where I was met by Ian.
Ian said a prayer of committal, and I said my final goodbye to my beautiful little boy.
It’s devastating to lose a pet you have been with and loved for so long and saying goodbye is the final act of love and kindness. Dignity gave Milo a loving final send off, which has helped me come to terms with my devastating loss.
Dignity were absolutely wonderful and I wish to thank you for the way you looked after Milo, and also the support you gave me at such a difficult time.
Regards,
Chris


April 15, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Chris, thank you so much for taking the time to share such a beautiful and heartfelt tribute to your precious Milo. We're so deeply sorry for his sudden loss. There are no words that can truly ease that kind of pain, and we're truly honoured that your vet placed their trust in us to care for him on his final journey.
It means everything to know that John and Ian were able to give you and Milo the time, the space, and the tenderness that such a farewell deserves. We'll make sure they both know how much their care meant to you. Your words will mean a great deal to them both.
You expressed it so beautifully — saying goodbye is the final act of love, and it was our privilege to help you give Milo that send-off. He was so clearly cherished, and we hope the memories of that time bring you some comfort in the days ahead.
With all our care, The Dignity Team

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Rated 5 out of 5 stars

When I lost my beloved cat Ted I…

When I lost my beloved cat Ted I entrusted him to dignity pet crematorium. They were so lovely I really can't fault them. They showed compassion and caring. When I picked him up I was blown away by the grounds, absolutely stunning. I cant rate these guys enough

April 20, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Dawn, thank you so much for your truly lovely words. We're so sorry for the loss of your beloved Ted, and we're honoured that you placed your trust in us to care for him. It means the world to know that you felt that care and compassion throughout. We're also so glad the grounds brought a moment of comfort when you came to collect him — it's a place we're very proud of. Ted was in our thoughts every step of the way. With care, The Dignity Team

Rated 5 out of 5 stars

Sensitive staff

Sensitive staff that show utmost respect towards all of your wishes.
So if like myself you sadly lose a treasured pet I can't recommend Dignity enough.

April 9, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Jennifer, thank you so much for your kind words. We're truly sorry for the loss of your treasured pet, and we're so glad that our team were able to treat you and your wishes with the care and respect you deserved during such a difficult time. Your recommendation means a great deal to everyone here at Dignity. With care, The Dignity Team

Rated 5 out of 5 stars

From the very first contact Dignity…

From the very first contact Dignity staff were so helpful with the process in our time of grief.
I would recommend Dignity to anyone who has lost a pet it helped coping with everything.
Thank you Dignity for your care and attention to detail.

April 10, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Richard, thank you so much for taking the time to leave such kind words. We're truly sorry for the loss that brought you to us, and we're so glad that our team were able to offer some guidance and comfort from that very first conversation. Knowing that we were able to help ease some of the weight during such a painful time means everything to us. Your words will mean a great deal to everyone here at Dignity. With care, The Dignity Team

Rated 5 out of 5 stars

Dignity have been absolutely amazing…

Dignity have been absolutely amazing and we couldn't recommend them more highly. Every contact we had with their team was outstanding. At a time of great sadness they showed such care, compassion and understanding. They did their absolute best to meet our requests and kept us informed all the way through the process. We know Ted was treated with such respect and that was so reassuring. Thank you.

March 31, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear James, thank you so much for taking the time to share such kind and heartfelt words. We're deeply sorry for the loss of Ted, and we're truly honoured to have been able to care for him and support you through such a difficult time. Knowing that you felt informed, heard and reassured throughout means so much to us — it's exactly what we strive for with every family we have the privilege of helping. Ted was in our thoughts every step of the way, and your words will mean the world to our whole team. With care, The Dignity Team

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Rated 5 out of 5 stars

Beautiful company

Beautiful company, all team spoken to were exceptionally friendly and supportive.
Sad time but so much helped knowing that our pet was in the best hands.
Thank you to all at Dignity

March 10, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Jen,
Thank you so much for your kind words. We’re truly sorry for the loss that brought you to us, and we’re honoured to have been able to support you during a difficult time.

It means a great deal to know that you felt comforted by our team and reassured that your pet was in safe and caring hands. Your words will mean so much to everyone here.

With care,
The Dignity Team

Rated 5 out of 5 stars

Dignity are just incredible from the…

Dignity are just incredible from the moment you call them to the point of picking your beloved pets. They call in every stage of process to make you feel at ease and having that reassurance your beloved pet is in such special care with how you want it to be. The support Dignity give you even over the phone are just amazing, kind, polite and with care and compassion. I cant thank Dignity enough, I highly recommend Dignity, my dear friend recommended them to me and I am absolutely relieved my dog Murphy went to Dignity's care. Thank you Dignity you are all angels.

March 31, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Mich,
Thank you so much for your incredibly kind and heartfelt words. We’re truly sorry for the loss of your beloved Murphy, and we’re honoured to have been able to care for him during such a difficult time.

It means a great deal to know that you felt supported and reassured at every stage, and that the care and compassion shown — even over the phone — helped bring you some comfort. Your words about Murphy being in “special care” truly mean so much to our whole team.

Thank you for your trust, your recommendation, and for sharing your experience so openly.
With care,
The Dignity Team

Rated 5 out of 5 stars

An absolutely outstanding service.

From their first call to us to the delivery of Albert’s ashes, Dignity have been simply outstanding. They understand that this isn’t ’just a pet’ but a member of the family and their service reflects this. We are so happy we chose Dignity to manage the end of Albert’s journey.

March 30, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Michael,
Thank you so much for your kind and thoughtful words. We’re truly sorry for the loss of Albert, and we’re honoured to have been able to care for him during such an important time.

It means a great deal to know that you felt supported from that very first call through to bringing Albert home, and that you felt he was treated as the family member he was. Your words will mean so much to our whole team.

Thank you for trusting us with Albert’s final journey.
With care,
The Dignity Team

Rated 5 out of 5 stars

Thank you for making this awful time a little easier to bear.

We had to make the devastating decision to say goodbye to our boy,Jack. After making the arrangements with our vet I called Dignity as we had heard only good things. The gentleman I spoke to was so helpful and kind and took me through everything and the options and process. I was in a bit of a state and he was so patient in going over the arrangements I had decided on. I had the call the next day telling me Jack was in their care and that he would be looked after until we collected his ashes the next day. When we collected his ashes and the lady who greeted us was so kind and lovely as she told us that there was no rush to leave and we could stay in the gardens as long as we wanted . Jack ashes were so beautiful wrapped with a sprig of flowers.
I'm sorry I don't remember any names but everyone we spoke to and met were all so lovely and kind.
Thank you for making this awful time a little easier to bear.

March 20, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Thank you so much for sharing such a heartfelt review. We’re truly sorry for the loss of your beloved Jack, and our thoughts are with you after such a devastating goodbye.

It means a great deal to know that you felt gently supported from that first phone call, and that the patience and kindness shown by our team helped you through such an overwhelming time. We’re also touched that being able to spend quiet moments in the gardens, and the care taken in returning Jack to you, brought some comfort.

Your words about the compassion shown by everyone you met will mean so much to our whole team. Thank you for trusting us with Jack’s care and for sharing your experience so openly.

With heartfelt sympathy,
The Dignity Team

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Rated 5 out of 5 stars

I can’t thank Dignity enough for the…

I can’t thank Dignity enough for the care they showed when my cat passed away. From the moment I contacted them, they were incredibly caring, gentle, and thoughtful.

Losing a pet is heartbreaking, but they treated my cat with such dignity and respect, which meant a lot during a very difficult time.

The staff were compassionate, patient, and explained everything clearly, making the whole process a little easier to cope with.

I’m truly grateful for the kindness they showed and would highly recommend Dignity Pet Crematorium to anyone who wants their beloved pet to be treated with the same love and care they deserve.

March 14, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Thank you so much for your kind and heartfelt words. We’re truly sorry for the loss of your beloved cat, and we’re honoured to have been able to support you during such a difficult time.

It means a great deal to know that you felt cared for and gently guided from your first contact with us, and that your cat was treated with the dignity and respect they deserved. Hearing that our team’s compassion and clarity helped make an incredibly painful experience a little easier is deeply meaningful to us.

Thank you for your trust and for your generous recommendation.
With care,
The Dignity Team

Rated 5 out of 5 stars

We said goodbye to our cat Sasha and…

We said goodbye to our cat Sasha and the service was outstanding. The staff were very kind and understanding and highly professionsl.

March 5, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Glyn,
Thank you so much for your kind words. We’re truly sorry for the loss of your beloved Sasha, and we’re honoured to have been able to support you during such a difficult goodbye.

It means a great deal to know that you felt the care, kindness and professionalism of our team throughout. Thank you for taking the time to share your experience.
With care,
The Dignity Team

Rated 5 out of 5 stars

I sadly had to deal with Dignity on…

I sadly had to deal with Dignity on behalf of my sister due to unexpected illness of her beloved pet.
Every single step of the way was met with true compassion and genuine love and respect to the family and pets.
From initial emails and calls, to the fine details, every person who I had contact with were caring and handled every situation very delicately.
The final products are beautiful.
Dignity made a very unfortunate experience easy and stress-free, while still having our feelings and emotions are the front of everything.
A very heartfelt thank you.

March 13, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Fiona,
Thank you so much for taking the time to share such kind and thoughtful words. We’re truly sorry for the loss your sister has experienced, and we’re honoured to have been able to support you both during such an unexpected and painful time.

It means a great deal to know that you felt compassion, care and understanding at every step, and that the process felt gentle and stress-free while your family’s emotions remained at the heart of everything. We’re also touched to hear that the keepsakes felt beautiful and meaningful.

Thank you for your trust and for allowing us to help in such difficult circumstances.
With care,
The Dignity Team

Rated 5 out of 5 stars

Treated with care.

I was treated with compassion having just lost my lovely dog. The process was seamless, all my wishes carried out. Everyone I spoke to talked about Rufus by name and I trusted them implicitly. He arrived home exactly as they said he would with a lovely card and beautiful little candle. His ashes are in a blue pot with pawprints and it sits on the dresser next to that of his old friend, Bertie. I couldn't recommend them more highly.

March 4, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Marina,
Thank you so much for your kind and heartfelt words. We’re truly sorry for the loss of your lovely Rufus, and we’re honoured to have been able to support you during such a painful time.

It means a great deal to know that you felt compassion and trust throughout, and that hearing Rufus spoken about by name brought reassurance. We’re also touched that he now rests alongside his old friend Bertie.

Thank you for your trust.
With care,
The Dignity Team

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Rated 5 out of 5 stars

The best service for the hardest job

I have used Dignity twice in the past when I lost my cats. One passed suddenly, too young, and I really struggled to make that phone call. However, the lady on the phone was brilliant. She was so kind,patient and comforting on what was a very dark day. They collected my little man from the vet for me and did everything. All I had to do was decide an Urn and any wishes.

The whole procedure is explained and the pet is respected from start to finish.

I lost his sister a few years later to diabetes and used the service again. I was able to put them both into a singular urn which was personally very important to me with them being twins. They now lay in the living room of our family home next to their photos.

Thank you so much for making such horrible moments just that little bit easier.

March 12, 2025
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Katie,
Thank you so much for sharing such a personal and heartfelt review. We’re truly sorry for the loss of both of your much-loved cats, and we’re honoured that you trusted us to care for them at such difficult times.

It means a great deal to know that the kindness and patience you received during those first, painful moments brought some comfort, and that being able to reunite them in a single urn was so meaningful for you. Supporting families gently and respectfully through these experiences is at the heart of what we do.

Thank you for your trust and for sharing your story.
With care,
The Dignity Team

Rated 5 out of 5 stars

Absolutely amazing in every way

March 2, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Michelle,
Thank you so much for your kind words. We’re truly sorry for the loss that brought you to us, and it means a great deal to know you felt supported and cared for.
With care,
The Dignity Team

Rated 5 out of 5 stars

Care & Empathy Throughout

We used the services of Dignity in the past when our previous dog had to be put to sleep suddenly and were so grateful for the wonderful service they gave us at that time. We had always planned to use them again when our beloved old dog Jake passed away, and sadly he was put to sleep last week. Dignity’s service has been faultless from start to finish. He was collected from our vet promptly and taken to their premises, which reassured us greatly. We had an attended service for him the following day which allowed us to say our final farewells in private whilst playing gentle music and talking to him. We then pushed him to the kiln for his cremation and collected his ashes later that day. It was all very special and a fitting farewell. We thank Dignity wholeheartedly for making an extremely distressing time more bare able. The empathy and care they give bereaved pet owners is second to none.

March 7, 2026
Unprompted review
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Reply from Dignity Pet Crematorium

Dear Frances,
Thank you so much for your heartfelt and thoughtful words. We’re truly sorry for the loss of your beloved Jake, and we’re honoured that you chose to return to Dignity to care for him, having trusted us before.

It means a great deal to know that the attended service, the gentle setting, and the time you were able to spend with Jake helped create a farewell that felt special and fitting. Supporting families with empathy, reassurance and respect is at the heart of what we do.

Thank you for your continued trust and for sharing your experience so openly.
With heartfelt sympathy,
The Dignity Team

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