Dimehouse B.V. Reviews 

I ordered 4 month ago with a delivery around 5-6 weeks. After nearby 4 month nobody can tell me when I get the complete order. I asked for my money back & they do not answer anymore. It´s an order for a five figure sum of money !

I have order in june a beautiful coffee table from them and i was aware it can takes up to 1moths like the website clearly states. I armed myself with lots of patience and the day of the delivery the courier set the status of parcel undeliverable without even warn me. I contact DIME HOUSE at begging of july and they PROMISE ME a replacement. We are now in end of AUGUST and i still now have an idea of where is the parcel. ITS UNACCEPTABLE THAT AFTER SEVERAL EMAILS OVER THE PAST MONTH I NEVER GOT AN ANSWER! I would NEVER BUY from them again for sure! The least They can do now it to answer the email and make sure i will receive the order i paid for.
#DIME2031064 This is the order so have the decency to answer.

You have taken 3 months to deliver our product still not turned up now we ask for a refund and now it’s been 2-3 weeks and still not had the money back you are a terrible company

Order #DIME2030844 Otan Floor Lamp.

I ordered an expensive floor lamp which arrived a little later than expected although when it did turn up the packaging was badly damaged and the light was slightly bent. The packaging was literally falling apart and offered the light little or no protection. It also stated on a large sticker on the base “Made in China” - I didn’t expect this for a lamp which was described as industrial and costs over £400.

Rather than return the item which is very large and bulky I agreed to a partial refund which still has not been processed in over a month. I have received a few apology emails but get the impression they are just stringing me along.

Very poor service. Would not recommend

I want to give no stars, this company is awful. They sent me the wrong items and on trying to return the wrong items, they are not communicating with me and I am going to begin a dispute with them through PayPal.

I bought a bookcase from this company on April 22, 2026, but they still haven't sent it to me and they are not responding to me at all. I have sent them more than eight emails but they are not following up at all. I suggest you don't buy anything from this company at all.

This is my worst experience in my life. They never delivered they suppose to provide money back but they are pure scammers and company that abuse money from people. You should never order from them. Case # Dime2030748

Terribly disappointed that I’ve had to raise a chargeback request with my bank to try and get my money back for a sofa I ordered in March, twice delayed due to issues apparently sourcing the materials and finally was told that it cannot be delivered to me and must be delivered to a business address with and EORI number - this does not apply to Northern Ireland, this should be EU standard delivery as NI remains in the single market. How on earth I should be expected to source a business address I have no idea.

Terrible communication from the company, and eventually just stopped responding to my emails - no apparent way to deliver my sofa but they won’t respond and won’t refund me either!

Have reported Dimehouse to Trading Standards in the UK.

Avoid. Potential scam company.

Request to include order number - my order number is #DIME2027191. I’ve sent several emails to the below address as has my bank and every one of them has been ignored. Please issue my refund.

Ordered a couch with expected delivery of 4-5 weeks.
Cust service was initially very responsive in handling my question and request to schedule delivery after my holiday.

Disappointed to receive such poor quality furniture:
- legs were made of plastic, with several scratches
- stitches on sofa seats & back rests done poorly
- stains on the sofa seats
- back rests filled with leftover, chunk-sized foams that gave really poor shape

For a product currently priced at 1.399,95 EUR (I paid 899 EUR at the time of purchase on 15 March) not the quality you would expect.

Couch was delivered on 28 April, only to find out above mentioned issues.

Reported the issues to customer service and managed to schedule a pick-up on May 5, which went well. After that, no updates given on the status of the return and refund.

Considering the time I have wasted waiting for the delivery, the disappointment of such poor quality & damage, and the effort that has been put into returning it, the least they could do is to process the refund as soon as possible.

Several emails sent but unfortunately still no response (and no refund) received at today, May 20. '

Will not recommend buying furniture from this place.

Large floor lamp arrived smashed.
Been trying to get it collected and a refund but they don't reply.
I wouldn't recommend this company if they cannot be bothered to look after their customers.
Absolute nightmare!

The item was delivered much later than stated on the website.
The product was disappointing.
I returned the item but have not received a refund.
I have already emailed customer service twice, but they have suddenly stopped responding.
DIME2027237

Do NOT purchase anything for here. I ordered a table from them expecting a decent product with good quality and recieved something that looks like it came straight from Temu. Additionally, the product itself was damaged with multiple scratches. I reached out to their customer service to report the damage and recieve a return form but I am still waiting 10 days later. The takeaway; you get an awful product that you have to rely on them to simply let you return.

Terrible customer service items arrived damaged and expected me to return 3 huge boxes to a collection point wouldn’t use them again I’ve now got to ask someone to help me take them

I have cancelled an order due to very later delivery. Postpponed for 1 month. Not a problem things happen. But i have been waiting for my 1200+ Eur refund that i stil did not get after 14 days. I am trying to reach them through phone (no one is available tried 3 consecutivedays) and email also. I need my money back i have payments i have to make.

We placed an order with 3-5 days delivery stated on the site and also advised it was in stock and ready to be shipped. Have sent several emails chasing for a response and no response whatsoever. We were advised it would be dispatched over two weeks ago and since then, silence.

I bought a sideboard from Dimehouse - Modern Sideboard White Lord 150x30x80 with Two compartments at £279.95. Communications with their customer service was initially very good, answering questions about the product. It was delivered exactly 4 weeks later on 11th March 2026. That's where the positives end. The packaging was not adequate for international shipping and was damaged on arrival. The furniture is flat pack and parts of it were damaged. Regarding the design, there are no handles on the compartment doors on this sideboard. After enquiring I was told they opened/closed "with a pressure system". However, the included hinges are just ordinary kitchen cupboard hinges meaning you would have to use your fingernails at the edge of the doors to open them. I was also unable to assemble the furniture as, apart from the damage, one of the included screws was bent with no spares in the pack. The sideboard is poorly constructed. It is made of chipboard with the cheapest of white melamine coating and looks nothing like the rich depth of white colour in the photos. The metal frames are screwed at an angle to the furniture with the tiniest of screws with the receiving hole in the metal being very close (about 3 mm) from the edge. I would be concerned about this weak point breaking under the weight of the furniture. There is also no bracing to give added support over the 150cm length except for the backboard of the 2 compartment section which is a cheap thin hardboard. This sideboard is shockingly overpriced for what it is. I immediately (day of delivery) sent photos of all the damage to Dimehouse and requested a refund and collection. I received a prompt reply (the next day) that they did not want the furniture sent back and they would refund me "within 14 business days" so, I expected it by 1st April 2026. However, I don't appreciate having to dispose of this furniture as it is Dimehouse's responsibility to collect it, damaged or not. On the 1st April 2026 with no refund, I emailed their customer service team (Kelly) to chase it up. This was ignored. I have since sent 3 more emails pointing out that they are in breach of their T&C's. All my emails have been ignored and they have gone radio silent on me. As of today, 6th April 2026 I am still waiting for my refund.
Update: I received emails from Dimehouse on 7th April 2026 and 8th April 2026 advising me that my refund had been processed. I finally received my refund on 10th April 2026 over a week later than I should have. I would advise avoiding this company as the furniture is cheap and nasty and nothing like the website photos. They also lie about the construction (hinges), stop engaging when you ask for a refund and do not comply with their refund T&C's. I will not be dealing with this company ever again.

Delivery was delayed at least 1 week (still has not arrived), with no explanation. They decided to tell me the new (supposed) arrival date only after I sent an email on the day it was supposed to arrive.

Straight forward experience. Goods were great. One exception was the feet on the dining chairs are a bad design. Good quality chairs. Good company to deal with. Delivered on time

1 star because it's the lowest option available. Avoid this company at all costs. Order placed 26/7/25 for a chair and matching stool. Chair arrived after querying a delivery date but still waiting for the stool. No explanation or communication from the company unless prompted, only vague replies to emails. Have been offered alternatives but surely that defeats the object of ordering furniture that matches. More than five months is a ridiculous amount of time to wait for an item which has been paid for. I will await another non-helpful response to my recent email requesting an update on the order before taking further action. Shame on you Dimehouse.

Order placed on 25/11, on the item page states delivery 3-5 days.
Multiple emails asking for an update to have 1 response back saying they will contact the supplier.
Still heard nothing back, currently no sofa and picked based on design and quick delivery.

Lack of customer service is appalling I have asked for some sort of compensation as this is the worst ive dealt with