Ding Dong Dim Sum Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious taste and variety of dim sum, dumplings, and other offerings. Many appreciate the convenience of having these items readily available in their freezer, along with clear and easy-to-follow cooking instructions that make preparation simple. The ordering process is frequently described as straightforward, and the delivery service is often commended for being prompt and reliable, with products arriving well-packaged. However, some customers have occasionally experienced issues with delivery, such as items arriving defrosted due to unusual weather or problems with courier services. A few people also mentioned that while the food is excellent, it can be a bit pricey when adding extras or ordering individual items. There were also isolated instances of missing components in orders or concerns about ingredients like MSG.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently praise the delicious taste and... See more

Quality

Consumers find quality to be positive, consistently praising the delicious and authentic flavors of the food.... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the prompt and... See more

Instructions

Users describe positive interactions with instructions. Customers consistently praise the clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DingDong provide superb quality at a reasonable price. We’ve ordered numerous times for ourselves and also sent these dim sum as gifts for people. The selection is great and quantity perfectly judged.... See more

Rated 5 out of 5 stars

When our grown up children visit, we like to have a dim sum meal. Tasty dim sum, great dips and it all arrives as planned. Straight in the freezer ready for whenever we want to have it. It needs some... See more

Rated 5 out of 5 stars

We've had numerous orders, from their just dumplings bags to boxes and individual dim sum. We have our own steamer but we ordered a box for a family staycation and the disposable one worked a treat. O... See more

Rated 5 out of 5 stars

The food is great, I would argue better than any local takeaway but can get a little pricey, if adding extras/ordering individually. The box sets are great but would be amazing if you could make your... See more


Company details

  1. Food Products Supplier

Written by the company

Ding Dong Dim Sum delivers a prepared, ready to cook dim sum meal to your door, along with a biodegradable steamer, taking all the hard work out but leaving all the fun in.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Delicious food

Delicious food! It came really well packed and everything in our pescatarian box was excellent. Will definitely use again great value.

December 21, 2024
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Rated 5 out of 5 stars

Amazing

Amazing! The best Dim Sun I've had outside of a really good restaurant. All of the flavours really came through in every dish. The Prawn Gyoza were Bentley compared to the Itsu Ford Gyoza. Full of succulent juicy flavorful prawns with real texture. They could all have been freshly made. Can't wait to try more of them.

If only they had the guinea fowl puffs that you get at Yuatcha .....

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great food, great service. Highly recommend.

I recently had a multi cultural Chinese wedding where my couple really wanted Dim Sum that our chosen wedding venue could not provide. I reached out to Ding Dong Dim Sum, who said they were more than happy to help us with a large order that our venue were happy to cook for us, it sent frozen direct to our venue. It was by far the best canape we had on the day and they were all eaten pretty quickly, we could have had more. My couple did try a delivery first just to check and they were really impressed. They have been nothing short of perfect, from communication, to delivery, to the quality of the food. Seriously happy wedding planner, thank you Romy for all your support and help.

September 7, 2024
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Rated 5 out of 5 stars

Happy customer

Over the past few years I have ordered these Dim Sum boxes around 5 (?) times now and they are always incredible treats. The packaging and delivery is always impeccable with the freezer food being delivered ice cold as always. The taste of the dim sum and the experience makes for a perfect date night or special dinner occasion.

April 19, 2024
Unprompted review
Rated 3 out of 5 stars

Really disappointing second order

Had a really good experience our first go. The second time not so much. All of the sauces and seasonings had opened up and created a mess all over the packaging. I contacted the company to tell them and they didn’t offer anything - no replacement for the trashed sauces/seasonings, no discount, nothing.

For something so expensive I frankly expected more. I can go to Chinatown and pay the same price for did sum and not even have to cook it. Won’t be ordering again.

September 9, 2023
Unprompted review
Rated 2 out of 5 stars

I found this product very poor

I found this product very disappointing...I ordered the prawn and chilli dumplings for 2, no way would this feed 2, there were plenty of dumplings but the vegetables were truly awful, since when has okra been a Chinese veg, noodles were so so and the sauce was unpleasant

March 27, 2024
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Rated 2 out of 5 stars

Definitely not worth the £50 we paid

Definitely not worth the £50 we paid. Looked lovely when it arrived and was impressed. We followed the cooking to letter yet the dumplings were mushy, and either fell apart or were full of water. Definitely wouldn't recommend for the money or taste. Next time I'll stick with the supermarket freezer section for a fraction of the price.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Little parcels of wonderful flavour!

We have had deliveries from them in the past but not for a year or so now.
Ordered a couple of weeks ago for delivery today and delivery went really smoothly. DPD advised yesterday that it was on route and it arrived as per notification.
The food this time was absolutely superb! There wasn’t one single thing we would change. Each little parcel was packed full of flavour!
Amazing!

February 28, 2024
Unprompted review
Rated 4 out of 5 stars

Customer service was good

Customer service was good. I was a little disappointed when it arrived as it didn't look like very much dim sum for the price. But once I steamed the dim sum, it looked fine and was quite tasty. Lots of delicious dips came with the package, too.

December 21, 2023
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Rated 1 out of 5 stars

Unreliable- order cancelled on the day it was due

Order cancelled on the day it was due. They put through a refund but no offer of goodwill, even when I made it clear this was a big inconvenience for us in this case. Wouldn’t rely on them for any dinner party or similar

December 30, 2023
Unprompted review
Ding Dong Dim Sum logo

Reply from Ding Dong Dim Sum

Hi Caroline,

I’m so sorry again that your order didn’t make it to you today. As explained in our email to you this morning, your order was lost in transit by our courier DPD. Unfortunate as this is, we do hope that you can understand that we have little control over rare occurrences like this. All we can do is try to rectify as best we can. I’m sorry for any misunderstanding if you thought that we had cancelled your order - that’s not something that we would do.

I hope it was clear in our email that we were offering a replacement for the lost parcel, and that we could have gotten it to you in time for New Years Eve, but I’m sorry if that was too late for your plans.

We do hope you will reconsider and give us another try in the future.

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome, they go above and beyond. I had an issue with my gift card and they worked really hard to resolve the problem. Such incredible customer service. Thank you so much.

December 1, 2023
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Rated 5 out of 5 stars

Delicious

Delicious, fresh and great service. Have recommended to many and they are all now regular customers.

October 20, 2023
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Rated 5 out of 5 stars

Oh I do like Ding Dong Dim Sum

Oh, but it is great to have somewhere to get good vegetarian Dim Sum. I like the variety, quantity and ease of cooking of their products. Delivery is efficient and professional, preparation is easy, eating is a joy!

October 19, 2023
Unprompted review

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