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DinTårta.se Reviews 144

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TrustScore 2.5 out of 5

2.6

Cake Shop
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  1. Cake Shop

Written by the company

Vi trycker ditt favoritfoto eller motiv med livsmedelsfärg på färska tårtor. Europas ledande producent för personliga bakverk online. Beställ tårta online!

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2.6

Poor

TrustScore 2.5 out of 5

144 reviews

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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Packaging was good .Hoever the actual…

Packaging was good .Hoever the actual cake was not so good.looked nice but didn't taste well. Very average .
To make it worse the delivery partner did not deliver to my home address
After full day of waiting i was told to collect it from UPS service point .I have to travel far in cold weather to get it at last moment.
This totally unacceptable 😤. Ifvwas my first order and I am dissapointed after paying so much price for average cake with below standard delivery.

December 15, 2025
Unprompted review
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Reply from DinTårta.se

Hello,
We are very sorry to hear that your experience with the order did not meet your expectations. We understand that it is disappointing when the cake looks good but does not taste good, and that the delivery problems add to the frustration.
We would like to apologise for the inconvenience – especially that the cake was not delivered directly to your address and you had to make an extra effort to pick it up. This is of course not in line with our standards of service and quality.
Your feedback is very important to us, as it is the only way we can improve our cakes and our delivery process. If you like, please contact us directly so that we can find a solution for you and perhaps make up for your disappointment.
Best regards,
The team at dintarta.se

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Rated 1 out of 5 stars

Big NO

I placed an order a few days ago and after less than 10 minutes, I requested a cancellation because my son changed his mind. The next day I was told it's impossible to cancel since it was in production already (wow, that fast huh).

Since I purchased it on a Swedish website, I had no idea it comes from Germany. It spent 4 (four!!) Days on the road with DHL.

Not the best looking cake, but the taste is awful. Very synthetic, full of E's and preservatives. It was such a waste of money and I am really sorry I didn't check the reviews before ordering.

November 4, 2025
Unprompted review
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Reply from DinTårta.se

Hej,

det är verkligen tråkigt att höra att du inte är nöjd med din beställning. Vi förstår din frustration och vill be om ursäkt för din negativa upplevelse. Eftersom våra produkter tillverkas individuellt och färskt efter beställning kan vi tyvärr inte avbryta en order när produktionen väl har startat – det sker ofta väldigt snabbt för att vi ska kunna hålla korta leveranstider.

Att du inte tyckte om smaken eller utseendet på tårtan beklagar vi verkligen. Vi lägger stor vikt vid kvalitet och arbetar ständigt med att förbättra våra recept och processer. Din feedback hjälper oss mycket i det arbetet.

Om du vill, får du gärna kontakta vår kundtjänst så kan vi försöka hitta en lösning tillsammans.

Vänliga hälsningar
teamet på dintarta.se

Rated 1 out of 5 stars

to avoid

to avoid, they are not professional, the delivery is a disaster and they are unreachable

August 29, 2025
Unprompted review
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Reply from DinTårta.se

Hello,

thank you for sharing your feedback. we are very sorry to hear about your experience. please send us your order number at kundtjanst@dintarta.se so we can look into this in detail and find a solution for you. we take this kind of feedback very seriously and want to make sure issues like this are addressed.

Best regards
dinTårta-teamet 😊

Rated 5 out of 5 stars

Satisfied

Great cake, Great design, Great packaging. Fast delivery. Satisfied customer.

May 24, 2025
Unprompted review
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Reply from DinTårta.se

Thank you so much for your kind words!

We’re thrilled to hear that you were happy with the cake, the design, the packaging, and the delivery. It means a lot to us to know you were satisfied – we’d love to welcome you again anytime!

Best regards
Your dintarta.se Team

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Rated 5 out of 5 stars

If you ordered before reading the reviews - don't worry!

A classic mistake, I placed an order for a numbers cake before checking any reviews and where it was sent from. When I opened Trustpilot I got an anxiety that I made a mistake as everyone was writing how disapointed in the taste they've been and the bad delivery timing. The date I needed the cake for was in Saturday and according to the website's advice I set the delivery date to be on Thursday, thinking that they probably won't deliver on weekends. I was so scared of what it will turn out to be that I got such a relief when everything turned out to be great! It got delivered on Friday, so a day after my selected date but again, the website warns you to set a date one day before you'll need it. Perfect timing! And the taste was very good, probably one of the best cakes I've ever tasted. I ordered the chocolate cake. All the guests loved the taste and some asked for a second piece. It doesn't taste like butter at all as others have commented. So what I am saying is, you didn't make a mistake ordering from here. Yes it is sent from Germany, but it was so well packed and everything was in its place. Probably would order again. Think that the amount of negative reviews stems from the fact that usually people write reviews only when they are dissatisfied so positive reviews like mine are usually left unsaid.

March 7, 2025
Unprompted review
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Reply from DinTårta.se

Hello, thank you so much for your review. It’s true that people often tend to leave reviews when they’re disappointed, so it’s really nice of you to share your good experience and help balance things out. It sounds like the cake was a hit, and it’s reassuring to hear that the timing and taste were perfect! Thanks for sharing your experience, and I’m sure your review will help others feel more confident when ordering. I’ll pass on your feedback to the team, they’ll be really happy to hear this!








Rated 1 out of 5 stars

Unfortunately The cake arrives missing…

Unfortunately The cake arrives missing not completed. In addition there is no phone to call them except email and they answer you within 24h in a workday.

February 14, 2025
Unprompted review
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Reply from DinTårta.se

Hej Sohayb,

please send an email to kundtjanst@dintarta.se with your order number and we will get back to you as soon as possible. We apologize for the inconvenience.

Allt gott! //dinTårta-teamet 😊

Rated 1 out of 5 stars

I had an incredibly disappointing…

I had an incredibly disappointing experience with DinTårta.se. Their service was extremely poor and unreliable. I ordered a cake for my wife's 40th birthday, which was a significant event for us. Unfortunately, the cake was of poor quality and arrived damaged. Despite multiple attempts to contact their customer service, I received no response. This was a major inconvenience and caused significant stress for both my wife and I. I would strongly advise against using their services.

August 31, 2024
Unprompted review
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Reply from DinTårta.se

Hello Nima,

We are truly sorry that your experience with us did not meet your expectations, especially for such an important occasion as your wife's 40th birthday. This is not the standard we aim to deliver.

Please note that our customer service is unfortunately unavailable over the weekend, which may have caused the delay in our response. We understand how frustrating this must have been, and we will be reaching out to you shortly to address this issue.

We apologize for the stress and inconvenience this has caused you and your wife, and we will do our best to resolve the situation to your satisfaction.

//dinTårta-teamet

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Rated 1 out of 5 stars

I give this score for terrible customer…

I give this score for terrible customer service!
I have been a customer for many times and the last time my order arrived 3 days late. 1 day after the birthday! But then instead of accepting my return for a cake that I dont need anymore, they charged me for both the cake and the shipment. Plus we had t, with a lot of stress buy another cake for birthday. I wrote to them on instagram and the blocked me right away!

July 19, 2024
Unprompted review
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Reply from DinTårta.se

Hej,
Tack för att du tog dig tid att dela din feedback med oss. Vi vill först och främst be om ursäkt för den negativa upplevelsen och för att din beställning inte kom fram i tid. Det var aldrig vår avsikt att orsaka stress, och vi förstår hur frustrerande situationen måste ha varit.

Vi vill dock klargöra att vi endast blockerar konton på Instagram som upprepade gånger lämnar negativa kommentarer under flera inlägg, vilket vi måste betrakta som spam. Vi blockerar aldrig kunder som uttrycker sina åsikter konstruktivt, oavsett om feedbacken är positiv eller negativ.
Vi beklagar verkligen att du kände dig felbehandlad, och vi kommer att ta detta vidare internt för att undvika liknande situationer i framtiden.

Tveka inte att kontakta oss direkt om du har fler frågor eller om det är något annat vi kan göra för att förbättra din upplevelse.

//dinTårta-teamet

Rated 2 out of 5 stars

The cake arrived a bit smashed from one…

The cake arrived a bit smashed from one sidd, as the DHL courier was holding it upside down. She didnt know that it was a wedding cake. Would recommend a better description on the package.
It was way too creamy. And as it was supposed to stand in the room temperature, it was pretty soft and hard to cut in nice shapes.

August 3, 2024
Unprompted review
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Reply from DinTårta.se

Hello Lucia,

We sincerely apologize for the inconvenience caused by the damage to your cake during delivery. It’s very disappointing to hear that the courier mishandled the package, especially since it was intended to be a special wedding cake. We understand how important it is for such a cake to arrive in perfect condition.

We are committed to ensuring that our cakes reach you in the best possible state.

Please reach out to our customer support team at kundtjanst@dintarta.se with details of your order. We will investigate this matter thoroughly and work to resolve it promptly. Thank you for your understanding and patience.

Best regards,
The dinTårta-Team

Rated 1 out of 5 stars

what a shitshow!

I ordered a birthdaycake for 40 ppl and it never showed up. It was impossible to get a hold of their customer service. I only got some UPS tracking number that told me the cake would not be delivered because ups came by earlier that day but didn’t let me know that they were on their way 🤬😤

April 26, 2024
Unprompted review
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Reply from DinTårta.se

Hello, thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience you faced with your order.

It's deeply disappointing to hear that your birthday cake for 40 people was not delivered as planned, and that you had trouble contacting our customer service. We understand how frustrating it must be to rely on a delivery that doesn't arrive, especially for such an important event.

Unfortunately, it seems there was an issue with the UPS delivery, which is not the service we strive to provide. We regret that UPS did not notify you properly about their delivery attempt.

Again, I apologize for the inconvenience and thank you for your patience and understanding.

Best regards,
dinTårta-teamet 😊

Rated 2 out of 5 stars

Two stars because the delivery came on…

Two stars because the delivery came on time and was fast with DHL. Otherwise, I would rate this as one star. The cake decoration was plastic like, and the cake had no taste. Unfortunately would not rate the cake as edible.

March 29, 2024
Unprompted review
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Reply from DinTårta.se

Hi Era,

Thank you for your feedback. I’m glad the delivery was on time, but I’m sorry to hear the cake and decorations didn’t meet your expectations. We take your comments seriously and will work to improve our products.

If you have further concerns, please contact us at kundtjanst@dintarta.se.

Best regards,
dinTårta-teamet 😊

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Rated 4 out of 5 stars

Det var bra

I must modify my review. The cake was good but I do not recommend to buy if you are in Sweden because it can come with delay since they are sending from Germany. It was well packed. I will order again in the future but most probably only decoration.
Thanks.

December 22, 2023
Unprompted review
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Reply from DinTårta.se

Hej,

Tack för din uppdaterade recension! Vi är glada att du tyckte om tårtan och uppskattade förpackningen. Vi förstår att leveranstiden kan vara en faktor och vi arbetar alltid för att förbättra vår service. Vi ser fram emot att hjälpa dig med framtida beställningar, inklusive dekorationer!

Med vänliga hälsningar,
dinTårta-teamet 😊

Rated 5 out of 5 stars

It was the most amazing cake !!!

It was great experience. Most wonderful cake I have ever seen! I ordered a black one with a rainbow inside. It was one day late delivery but the cake was send few hours after I have ordered it. I saw a lot of negative Reviews here but I recommend to give them a chance. I think that they have upgraded a lot. I have been a bit scared that the cake coming from Germany as I live in Sweden but it was 10000 percent worse it!

Good job!!!!! Thank you!

October 6, 2023
Unprompted review
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Reply from DinTårta.se

Hej Liam!

Stort tack för din fantastiska feedback! 🌟 Vi är glada att höra att du var så nöjd med tårtan och att den överträffade dina förväntningar. Vi beklagar att leveransen var en dag sen, men vi är glada att du uppskattade både tårtan och vårt arbete. Tack för att du gav oss en chans och för din positiva inställning. Om du har fler frågor eller behöver hjälp framöver är du alltid välkommen att kontakta oss.

Tack igen och ha en underbar dag!
dinTårta-teamet 😊

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