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We are proud to present our fragrance, bath & body collections. Fond memories of Italy led us to create three ranges, each with its own unique inspiration.
Patterson Street, NE21 5SD, Blaydon, United Kingdom
2.3
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I had problems with my delivery. The gift set had a leakage from the bath soap all over the package and content . Tried to contact them to ask for a refund . No response after months. Thats poor customer service.
I ordered a shower gel for a gift at Christmas (pre gift wrapped), when it was opened on Christmas day it was a hand lotion.
I have contacted Di Paloma six times, through their email address, using their online form and using the live chat functionality.
I have had absolutely NO response, not even an acknowledgement.
I am at a loss what to do now as they just do not bother responding
Shocking customer service experience, probably one of the worst i have ever had.
Interesting. I ordered from your company LAST YEAR and within 24 hours my order was cancelled. The sited reason was inability to ship to the US I believe.
Today I received a online survey out of nowhere.
Reply from Dipalomo
Hello Joyce,
Apologies for the survey you have received after such a long time. This was sent without our permission automatically by Trust Pilot without our consent.
As for your experience, we are sorry to hear that we were unable to fulfil your order. Due to customs regulations we are unable to send products containing alcohol to the US.
We would be most grateful if you could consider reviewing your rating of our company given the circumstances.
Kind Regards
Di Palomo Customer Services.
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