Direct Digital  Reviews 

Excellent attendance, very polite and explained everything well

Direct Digital promises the world but delivers nothing but headaches. Their sales tactics are deceitful, their editing skills are amateurish, and their service is abysmal.

I bought an AD space for 1 location and here is what I have to say about my experience

Deceptive Sales Practices:
The sales team employs pushy tactics, making promises they never intend to fulfill. Don't fall for their smooth talk and false assurances.

Shoddy Editing:
The video editing they claim to offer is a joke. It looks like something slapped together from a cheap template, and you'll likely end up having to do the work yourself.

Hidden Fees and Misleading Contracts:
The contract is a labyrinth of tiny print designed to trip you up. They'll sneak in extra charges, and what they quote you initially bears no resemblance to what you'll aay.

Cancellation Hassles:
Trying to cancel is a nightmare. If you don't jump through hoops within a narrow window, they'll trap you into renewing your contract without your consent.

Zero ROI:
Despite their lofty promises, Direct Digital won't help you make a single penny. Save your money and invest in more effective advertising channels like Facebook outreach.

Nonexistent Customer Service:
Technical issues are a constant problem, and good luck getting any meaningful support from their team. You're left paying for a service that rarely delivers.

Lack of Transparency and Integrity:
They thrive on deceit and opacity, leaving customers feeling scammed and cheated. Don't trust a company that operates with such blatant disregard for honesty and fairness.

Now I am not in a position to pay for the last months and I asked to stop the payment since they could not show my ad for weeks with a total of months and I did not earn a single penny or call.
They agreed to reduce the payment to £50 for 2 months and then go up to 87 for 6 months. This changed nothing.
I also got charged today when the dd start the 12.
Looks like they are in a rush to get my payment so I do not know why they are so messy and do not charge the day they should of DD.

But I get it I signed the contract even though it was not the right thing for me but since the salesman cared about making the sale without truly helping you to make a decision I guess I have to report it to the fraud department.
This is simply a big scam and for as long as they can say they are in the right, well, simply read other people's reviews ( people that have not been invited)

Save yourself the headache and avoid Direct Digital at all costs. Their unethical practices and subpar services make them a company best left in the dust.

******** Attention, it seems like most of these reviews are either left by the company themselves or made up****

Please do not use this company, they have taken my money and deposit, sale representative miss sold the service to me, advert is yet to be published it has been over 3 months, I have requested my refund only for them to hide behind the TC’s.

I am now taking them to trading standards. Do your own research on this company before you sign up. I will carry on making people aware of this company for who they are.

I have asked for many manager calls which has never materialised and still waiting.

Absolutely a scam!!
I am a business owner and they scammed me with the exact same way as the rest…
I am based in the UK btw,
stay away from them!

Very good, hopefully leading to a lovely working relationship.

Pooja was very professional and helpful. I would 100% recommend the service of this company.

Good communication from the team, however I didn’t really see a positive impact from the advertisement. They were good to extend my advert when the display was out of order for 12 days.
Customer service was good, however a little pushy about leaving a review which has knocked a star off.

Helpful, trying to accomodate my needs.

It is very simple , they were patient . Made corrections willingly , listened carefully what i wanted and submitted the final product just as i wanted it .

Good communication and professional approach. Looking forward to seeing good results.

They contacted me shortly after signing my contract and have started to guide me through then design process. Staff are friendly and helpful

One of the most professional company to work with, especially pooja from the customer service been exceptional and very help full.

Pooja called today to explain what to expect next regarding the advertise. It was informative call. All informations passed in a lovely manners.
Thank You :)

I’m very impressed with their efficient helpful service. And look forward to a fruitful partnership.

******** Attention
******** Attention, it seems like most of these reviews are either left by the company themselves or made up****
AVOID !!!! SCAMMERS !!!!
Instead of working on Trustpilot and how to keep removing people reviews, improve your disgusting company and service .
AVOID !!! DO NOT USE THEM
…..
I’ve provided more information to Trustpilot and I do not wish to carryon with this conversation with you any more ! Do not disturb me if you want to find a solution for your clients , you have to read all the bad reviews that people left for you .
You are disgrace !!!!!!

AVOID !!!!
AVOID !!!!! SCAAAAMMMMM ALERT !!!!!

PLEASE READ PEOPLE REVIEW BEFORE YOU SIGN with this Absolute scam company !!!!!
Rude customer service , very unpleasant experience.
Report them to the authority !!!!
SHAME ON YOU!!!

FYI : Unfortunately , I have a contract with you , waiting to see where the contract will be breached from your side to take you down ! If you are taking the reviews seriously , leave your MD or CEO contact number for people to speak with instead of your unpleasant customer service staff !!!!! what is your name ?

FYI :I am not wiling to share my contact number in a public site , if you could introduce yourself with your name and leave me your direct number , i will then could contact you to discuss further if you wish . I do not want to name your unprofessional and unpleasant customer service people here , but if you are from the main managers , you need to let me know with your name and only your direct number or email . I refuse to speak with the woman that her name is Poo... another one Ke... and so on !
VERY VERY RUDE PEOPLE .....
Further more.... If you spend a bit of time to read people disappointing reviews in here you will probably need to spend most of your life to go through investigation... no company will survive with the disaster service and customer service like yours ....

Ian Stirland and Pooja Nadgauda,SHAME ON YOU , your name is everywhere!!!
reviews.io you are here too DISGRACE !!!!
Disgusting you all are !!!

KEEP CLEAR of this Company!! As many other people have said this Company is a disgrace and you should keep clear of them. The contract is clearly unfair and they make no correspondence to tell you they are rolling it over for a third year. Having had no leads whatsoever from their adverts, there is no way i would have allowed the contract to roll over had i known they intended to do this. they then try bully boy tactics to try and scare you into paying. Vijoy their "customer relation manager" is nothing but a cheat and a scoundrel. Just look at the other recent reviews - you know I'm right!!