Direct Sports Reviews 

1,146
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality and wide selection of products, including shoes and rackets, often finding prices very competitive and offering great value. Delivery is frequently highlighted for being fast, prompt, and well-packaged, with appreciated options like Royal Mail. However, some customers noted issues with specific aspects of their order. A few people experienced problems with rackets being incorrectly strung or having poor restringing quality, and some reviewers mentioned dissatisfaction with delivery when expedited shipping did not arrive as promised. Others found product sizing inconsistent, occasionally requiring exchanges.

What people talk about most

Product

Consumers find products to be positive, with many reviewers praising the quality and competitive pricing of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the swift and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good quality of badminton... See more

Price

Clients share positive opinions on price, with many reviewers pleasantly surprised by the competitive pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality badminton shoes at a fair price. Socks were out of stock - there was rather a long wait before this was identified., but then the company emailed to explain and refunded me efficiently for th... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate and understand. They provided me with good information in terms of the strings and tension. Prices are good compared to other popular sites such as Amazon. Wait time wasn’t too long d... See more

Company replied

Rated 4 out of 5 stars

Good speedy service from this retailer. Purchased a pair of Babolat badmington shoes hoping the they would fit and they are bang on. Will continue to use as I favour the option to use Royal Mail deliv... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery and well packaged. I ordered an Astrox 99 Play from Direct Badminton and received the latest version (black and green). The price was competitive. The racket is head heavy with q... See more

Company replied


Company details

  1. Badminton Court
  2. Badminton Club

Written by the company

Badminton Equipment Sale. Great Prices. & Fast Delivery. Yonex, Victor, Carlton, Yehlex, Apacs, Asics & More. Leading UK Badminton Retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,146)

227 reviews in the last 12 months

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Rated 2 out of 5 stars

Ordered 3 yonex 600 shuttles

Ordered 3 yonex 600 shuttles,

One sleeve was bent, may have happened through delivery,

I sent pictures, but never received a response,

September 4, 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Abid,

Thank you for your feedback.

I am sorry you have encountered an issue with your order. I cannot see any communication from you; which email address did you send your pictures to, please? We can be contacted by email at enquiries@directsports-eshop.com or by telephone on 01740646961, if you could please provide us with your order number and we can look in to this for you.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

"Awesome Experience"

"Awesome Experience"

Bought an Yonex Astrox 99 Play racket, found price is reasonable. This racket is perfect for smash and its precision. Will definitely buy again from them and recommend friends.

September 23, 2025
Unprompted review
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Rated 2 out of 5 stars

Not great, very misleading returns policy

Not great, one pair of trainers arrived which I liked and wanted to keep, the other pair I wanted to send back because I really disliked them in real life. The return period is 21 days from despatch, not receipt, confusing issues, also all returns must be posted no later than 14 days from the given 21 day return period, meaning you don't have anything like 21 days to return the item. Given that I didn't read the small print, but tried to generate a return on their online portal WITHIN 21 DAYS, I missed my return window and DB refused to process my return. I think they are in breach of some consumer code here but hey whatcanyado except shop eslewhere.

August 23, 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,

Thank you for your feedback.

Direct Sports offers an extended 21-day return window, longer than the standard 14 days that many companies offer, providing added flexibility.

All returns must be logged no later than 21 days from the date of dispatch and then posted no later than 14 days following that final 21st day.

Your order was dispatched on 24th August therefore your return was required to have been logged no later than 14th September. No attempt was made to log your return before the end of 14th September unfortunately, which is why your request has been rejected.

Our Return Policy is readily available via the link below.

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

It is advisable to read such information in advance of making a purchase, regardless of which retailer you choose to make your purchase with, to ensure you are informed of the relevant terms and conditions in the event you need to make a return.

We thank you for providing us with a further opportunity to clarify this for you.

Kind Regards,
Direct Sports

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Rated 5 out of 5 stars

Quick and easy

I was after a specific racket which I could only find in stock at Direct Badminton. I ordered quite late in the day, around 3.30pm not realising that there was a cutoff for rackets needing a restring of 4pm. Dispatch notification received and the racket arrived before noon the next day. Excellent job!

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Product arrived well packaged and earlier than the expected delivery date! Also competitively priced! I’d highly recommend!

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

Overall great experience.

Overall great experience.
Bought Phantom Helix racket with restring and as like any other racket would it took me good few games to get used to with the timings. Great racket which has improved my games with good control and powerful crispy smashes. Great choice for a level1 intermediate player for the price.
Fast delivery as agreed on next day but 1 less star for packaging (just came in a plastic bag in a cardboard box, no bubble wrapping )and poor Dpd delivery service. DpD reported that he delivered it to my neighbour as per my instructions but it was left at my door step with a blank delivery slip under the box??. Luckily no damage to racket as one corner of the box was already squashed. A bit more firmer cardboard and bubble wrapping would have been much safer and is highly appreciated as we all know what happens to these boxes during transit and how they are handled at depo staff.

September 2, 2025
Unprompted review
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