Excellent service Kenny is always prompt to respond. Any questions. Shipping turnaround time was great. Product arrived as ordered and without any issues. No concerns. Competitive pricing. Comfortable... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order was quickly processed and delivered in good condition. I appreciated the heads=up from Kenny that the order was out for delivery that day.
Company replied
I would definitely recommend this company!! Their customer service is on point! They always follow up making sure you received your product as well as answer any questions you may have. I have purcha... See more
Company replied
I want to give 5 stars because they work quickly and efficiently. There were some issues with the website, but Maylips resolved them promptly. They are always available and responsive. Very pleasant t... See more
Company replied
Company details
Written by the company
Direct Doctor Supply (previously known as Maylips) is a medical supply business founded in 2014. We specialize in supplying a wide array of brand-name dermal fillers, orthopedic injectables, mesotherapy products and more. Visit our store to access 500+ products, and reliable brands such as Juvederm, Restylane, Radiesse, Sculptra, Orthovisc, Monovisc, Synvisc. Why our clients love us: we offer wholesale prices, no order minimums, fast shipping with tracking, delivery guarantee, price beat program, and product authenticity guarantee. If anything happens with your order, we are offering either refund or a replacement, honouring our committed to being your trusted supply partner. Our 12+ year presence on the market enables us to also offer you the best pricing and purchase terms. If you are curious to learn more about how we operate, just give us a call or write at info@directdoctorsupply.com. Our agents will be happy to present you our offering.
Contact info
4.5
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One star....only because I finally got my order
The only reason I'm giving them 1 star is because I actually FINALLY got the products that I ordered after contacting them many times over several weeks. They had issues processing my payment and then cancelled my order without notifying me. They do not answer their info@ email, so don't bother trying to contact them this way. The only way I was able to finally get someone on the phone was to call the 1-800 number. I was told over 5 different calls that my "account manager" was going to call me back. She never did. The only reason I finally got her on the phone is because I insisted that I would hold for her and refused a call back. If there is another vendor that my doctor can recommend, I will surely be going with someone else.
January 15, 2024
Reply from Direct Doctor Supply
We apologize for the inconvenience you experienced with your order. We're actively working to address the issues you've raised and improve our services. Your satisfaction is our priority, and we appreciate your patience. If you have additional concerns, please feel free to reach out to us. Thank you for your understanding.
The worst customer service ever!!!
I have repeatedly requested tracking information. They have promised repeatedly that they would send it to me. This morning I got on the phone and got tracking information I live in Georgia it was delivered to California. Furthermore, they told me that it was being shipped from the UK the shipment that they gave me originated in the Czech Republic. I can’t get anyone on the phone that is not sitting in a crowded call center somewhere in Asia, I have a hearing aid that is Bluetooth, it is a bone anchored hearing aid, so it’s Bluetooth that goes directly into my skull; it’s inescapable! I cannot hear in those crowded rooms and I have asked repeatedly to be transferred. They ignore me and keep trying to help me when because of my disability, I can not understand them. The repeated lies, and the disregard for my disability is unconscionable!!
As a follow up the number that’s listed on trust pilot for this company cannot be reached per Verizon. I tried several different ways and I even asked Verizon to place the call for me. I won’t say it’s a fraud, but I will say something is definitely wrong here
The final insult is that I attempted to call their company using the number given here on trust pilot. They identify themselves as being in British Columbia. My carrier does not charge me for calls to Canada. The phone number is to Hong Kong. Fortunately, for me, the number doesn’t work anyway.
January 2, 2024
Unprompted review
Reply from Direct Doctor Supply
I'm sorry for the mix-up with your order and the trouble you've had reaching us. It's not the experience we want for you, and I appreciate you bringing it to our attention.
We're checking into the tracking issue and will make sure it doesn't happen again.
I've noted the problem with the phone number, and we're fixing it. Someone from our team will reach out to you soon to get more details and update you on the progress.
Thanks for your patience.
Reply from Direct Doctor Supply
Thank you so much for the 5 stars and your awesome review!!
Very disappointed
I'm so sorry to give you bad review. Actually I have repurchase from Maylips about 3 times. But last time it was a huge mess. I purchase 30 box of filler and some other goods and it comes with around 6 packages. They seperate all the goods i even received 1 small package consists of only 1 box. This makes our company have a great loss due to tax of all of the packages. The problem is not finish there. After all the mess, there are 7 missing box . So disapointed, my company put a blame to me
October 12, 2023
Unprompted review
Reply from Direct Doctor Supply
I apologize for the inconvenience you've experienced and I understand how frustrated you are.
Our Customer Service team will reach out to you shortly to address and resolve this issue.
Kindly keep your lines open.
Thank you for your understanding.
I ordered on November 9 and still…
I ordered on November 9 and still haven't received anything. It was sent to the wrong state. The address City and zip code were right. The state was wrong. Your system should have flagged it.
November 14, 2023
Reply from Direct Doctor Supply
I apologize for the inconvenience you've experienced and I understand how frustrating it can be to encounter shipping issues. I'm sorry that your order was sent to the wrong state despite the correct city and zip code.
Thank you for bringing this to our attention, and I want to assure you that we are actively investigating the matter.
Our Customer Service team will reach out to you shortly to address and resolve this issue.
Kindly keep your lines open.
Thank you for your understanding.
Great customer service
Great customer service! There was a mistake with my order but they were able to make it right and have been very helpful with subsequent orders.
November 14, 2023
Reply from Direct Doctor Supply
Thank you for your positive feedback! We're delighted to hear that our customer service team was able to address the mistake with your order and make it right. It's our priority to ensure customer satisfaction, and we appreciate your understanding.
Thank you for the 5 star review!
Reply from Direct Doctor Supply
Thank you for your positive feedback! We're thrilled to hear that you appreciate our great pricing, quick delivery, hassle-free experience, and reliable customer service. We strive to provide excellent service, and your satisfaction is our priority. If you have any further comments or suggestions, feel free to share them with us. We look forward to serving you again in the future!
Reply from Direct Doctor Supply
Thank you for your feedback! We're delighted to hear that your order was received promptly. We appreciate your continued trust in our services and look forward to serving you again. If you have any further inquiries feel free to reach out.
Reply from Direct Doctor Supply
Thank you so much for the 5 stars and your awesome review!!
The products never arrived
The products never arrived, a real scam, and then they call you charging for insurance, please do not buy from this bad company
September 8, 2023
Unprompted review
Reply from Direct Doctor Supply
We regret to inform you of an issue with your recent experience with Maylips. Our records indicate that your order was unsuccessful and canceled due to the absence of necessary medical license information. An account manager will be reaching out to you shortly. Kindly ensure your lines are open for communication. We apologize for any inconvenience this may have caused and appreciate your understanding.
Terrible shipping
My last few experiences with Maylips have not been good. My packages were delayed for weeks. They were mostly unresponsive to my requests for updates. On the last shipment it was so delayed I had to reorder from another company and received the product from alternate company before Maylips even though it was placed 2 weeks after. Then I was stuck with extra product I didn’t need by the time Maylips product arrived.
June 30, 2023
Reply from Direct Doctor Supply
I'm really sorry to hear that your recent experiences with Maylips have been upsetting. We understand it was frustrating for you to have to order from another company. Someone from our Customer Satisfaction team will contact you soon to talk about this.
Reply from Direct Doctor Supply
I'm sorry for any inconvenience you've faced regarding our phone service. An account manager will contact you soon. If you have particular concerns or prefer an alternative method of contact, please inform us, and we'll make every effort to resolve the matter and enhance our communication with you.
Great customer service/products
Great customer service - pricing is out of this world, shipping was spot on, products are the same EXACT here in the US, just better pricing! Our future stock will be coming from May Lips!
September 22, 2023
Reply from Direct Doctor Supply
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with us. We look forward to being your go-to supplier for future stock – Maylips is honored to serve you!
Reply from Direct Doctor Supply
Thank you so much for the 5 stars and your awesome review!!! :)
Reply from Direct Doctor Supply
We apologize for the delay in receiving your order. We are actively working to expedite the shipment of your items.
Reply from Direct Doctor Supply
Thank you so much for the 5 stars and your awesome review!!! :)
I placed the order on August 31 and…
I placed the order on August 31 and deducted the payment, but there is no express information until today, liar
August 31, 2023
Unprompted review
Reply from Direct Doctor Supply
I'm really sorry about the delay with your order, and I understand it might have been frustrating. We really care about your feedback, and we're working hard to fix this. Our customer service team tried contacting you several times to let you know your order is temporarily out of stock, but they couldn't reach you.
If you want to cancel your order or have any questions, please don't hesitate to get in touch with us. We want to make sure you're happy, and we're doing our best to sort things out for you.
Reply from Direct Doctor Supply
Thank you so much for the 5 stars and your awesome review!!! :)
Excellent customer support
Excellent customer support and efficient communication.
August 1, 2023
Unprompted review
Reply from Direct Doctor Supply
Thank you for the 5 stars and awesome feedback!! :)
Communication and shipping
Quick and helpful responses regarding OS shipment. Felt safe that my products would arrive in a timely manner. Very impressed
July 13, 2023
Reply from Direct Doctor Supply
Thank you for the 5 stars and awesome feedback!! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.