Direct Freight Express Reviews 

Driver failed to pick up item three times. The drivers excuse is I wasn't home. However, my instructions were: Press the buzzer, if no answer, look to the left, parcel will be outside garage.
The drivers clearly do not bother to read their instructions. You can't miss it.
If they even bothered to spend a few seconds looking around while waiting to get an answer after buzzing, they would see it.
When I spoke to the operator, she cannot contact the Delivery Manager nor the driver and told me I should contact the delivery manager. When I asked her to put me through to the Delivery Manager, she could not do that, when I asked for his number she told me she doesn't have it so I have no way of contacting anyone to avoid this happening when I have to request a pick up for a fourth time. Try another company, this one is incompetent.

Semi-rural property on the fringe of Melbourne. Bought a heavy printer. Avle to track on the Direct Freight Express website. ETA was a Thursday. Received sms the day before at 9.30am saying to expect delivery by 12.30pm and item was on board. Locked up the dogs, opened the gates. At noon the driver had my printer at the front door. Signed for delivery one day early.
Context. AustPost and Startrack leave a card and I have to drive 5km to the Mail Centre to collect parcels.
Credit for this delivery. Thanks.

Asked driver to deliver around side gate, as it will only fit through the sliding doors, she explained that she had already taken off the truck , so no and just dumped the pallet in the middle of my driveway. I rang their head office only to be told sorry but there is nothing they can do. The boxes were also soaking wet. If I have a choice in the future I WOULD NOT USE Direct Express Freight.

An absolute joke! Do not use this company!!!!

Waited all morning at home for my package only to receive a “sorry we missed you email”

Absolutely zero help from “customer support”

The tone and attitude of the customer service agent was absolutely appalling. I was trying to get the situation resolved and get a final answer after being bounced around from numerous departments and she was extremely rude and snappy and very unprofessional. I would like this person to at least go through some retraining to understand how to treat customers especially after reviewing the notes and seeing that this was not being resolved. I was told that a 48 hour response time would be issued and it has been over a week.

She was not listening to any of my concerns or queries even asking if I could hear her and being very condescending in tone and nature. She would not acknowledge my answer and told me to talk to the supplier which I had already instructed did not want to call direct freight and disputed that the parcel was actually delivered when it wasn’t.

This has left a very sour taste in my mouth and being a business owner that has used a direct previously I will not be using your service services in the future due to the failure of your customer support staff in this instance.

Phoned today to follow up a delivery after confusing tracking and spoke to the rudest woman. After listening about the Company while waiting on the phone and how wonderful they were I finally heard "What's your Consignment Number", no Hello, nothing, I said in shock O.K and read out the consignment number, lucky I had it on hand, then "What's your name?", I told her, then what is the problem? I said just wondering when the delivery will arrive as the tracking is confusing. She said it's coming Monday, I said just wondering as tracking said yesterday. It has been delayed. Terrible customer service, has turned me off totally, although last thing that I ordered came without issue and the delivery guy was absolutely lovely. Maybe he needs to help and get phone So called SUPPORT staff up to standard with customer service.

Appalling customer service. Notified of a site delivery (vacant site) on the morning with no fore-warning. Anytime until 2pm is all they can give, later narrowed to "before 12pm". Nothing arrived by 12:30, so called and got the standard window of delivery spiel, "drivers have a run list" etc. Eventually sucked out of the operator that we're 17th on the run list, and said the driver can't call when they're on their way. Left and driver calls half an hour later saying they've arrived. Now need to reschedule delivery and told same window and notification rules would apply. Why? Just call ahead and make life easier for everyone. No return deliveries, no client inconvenience. Insanity.

This dysfunctional disorganisation couldn't deliver water into a cup from a tap aimed directly above it. Liars and not looking like any change with the business model of this juggernaut entity. Pull your head Direct Freight. This mob like to tell lies and force you to believe. Guess what Direct Freight - telling someone that their freight can't be delivered because nobody has been at home on two attempts to deliver doesn't kind of make you look smart at all when the delivery address is a reception at a university... which is ONLY open during weekdays and business hours. OOOOPS Direct Freight - naughty naughty, no Santa this year for lying little boys and girls. BANNED - Never using again and never using any vendor that employs this incompetent and untrustworthy "whatever you call it". In Direct Freight's defence, they didn't apologise! I mean, why would they right!

A delivery was scheduled for delivery while no one was home. I gave permission to leave parcel (bike) without the need for a signature (a 'must' requirement) to help the delivery driver. However, I also gave CLEAR INSTRUCTIONS for not leaving it at the front gate but behind the front gate.

Guess what?

The driver left at the front gate :(

Thankfully, two days later it was still there. Will certainly NOT USE THEM for my own deliveries!

Worst service I’ve ever experienced from anyone! EVER!
Two mattresses delivered ! Left by the side of the road, a klm from my house! WTF.
Just fortunate I was home and got a txt to say my delivery had been done. I was able to follow it up!! But what the hell! Who does this! Just get to within a klm of the delivery address and leave the delivery by the side of the road! This driver should be fired! Phone support people were helpful! But fair dinkum! “Fire This Driver”

Delivery time and notifications were good. However, leaving the parcel emblazed with stickers on the ground next to the letterbox, within 1m of the footpath for every passerby to see, is just inviting theft. Why not come up to the front door? Company website has no email contact details - so they can contact you, but you can't contact them! I took photos and would have been satisfied raising this as a suggestion for improvement with Direct Freight - but I can't put anything in writing to them.

One of their Darwin based drivers threw my parcel over a 7 foot fence. I understand he is just a truck driver, but come on, surely basic intellect should be a requirement for the job.

Slow delivery, tracking is useless. When you talk to them they are completely useless. I will now actively avoid purchasing from companies that use them.

Was out for delivery for 2 days. When I rang them they told me different times. Then was delivered to the wrong address. I had to go to that address and collect it myself

Item scanned into the depot on Monday, they said delivery expected on the Thursday, come the following Tuesday the item is still in the depot and hasn't gone anywhere. It only has to go 500km... I found in the past once the parcel gets into third party hands it moves very quickly so they can't use that for an excuse.

Item was on board for delivery then to not delivered. Rang, they said they only have name and suburb. Address with sender was correct,customer service would not take my address and said to contact company who sent item. I'd taken time off of work to receive this item , no urgency , no corrective action from Direct freight and pointed the finger at the seller. ? Just really poor , companies will use this transport delivery services because they're cheap , customer gets no choice but to play Russian Roulette with goods purchased. Should be regulation based on performance and get rid of these half arsed , she'll be right mate operators .

Shame there isnt 0 stars. while their staff were friendly i have been advised that the delivery would occur wed & thu and i still don't have my delivery. i called again and was told an investigation takes 48 hours. this is unexceptible for a courier company.

scammers and absolute cowboys, watch out for trying the old attempted delivery and asking for a re delivery fee.

Worst bunch of delivery agents ever. Complete BS excuses. The package was transported to Newcastle and then they sent it back. They gave a B.S excuse about not having the correct address. It is on the packing slip and web tracking service. They did not bother to ring the supplier, leave a card or knock on the door. I was at the location every time that they have advised that they arrived. Not the case when you look at the security cameras for the day. Complete rubbish organisation. Do not ever use these people.

Extremely bad service. Was expecting a package to be delivered before the weekend... They delivered one package of two and forgot to drop off the second one.