Direct Freight Express Reviews 112

This company does not track items on line trucks, items get scanned at a depot, whether the package gets loaded onto a truck is unknown, they use the term "should have been loaded". When the package is undelivered past the delivery date, they use the term again "should" have been recieved at another depot. If you ask, when is the package going to be delivered, they say "don't know". In a nutshell this company has no idea where you package is for considerable periods of time, they charge express fees but don't deliver on time and make up excuses as to why the package might be delayed, but they can't confirm so it speculation. I would not use this company if you are expecting express delivery and you like reasurance that the shipping company you have entrusted with your package knows the location of your package. From my perspective what this company advertises is false, not on time, no tracking, poor service.

Absolutely useless. Scanned my parcel into Brisbane and then a week later it's back in Western Sydney. Will never use them again.

the delivery man was so rude and unprofessional. Despite checking with their office, he refused to drop the box at my door and when I asked him to wait until I call the office, He pushed me away and tried to return the parcel back. I had never ever seen such an attitude before.

called direct freight express to track and locate were my package is that ive been waiting on for a week and after being on hold for 12 minutes they hung up.

this is extremely poor customer service not only at the call centre but with there dispatch times they say you package is scheduled for delivery on a specific date i expect to get it that day or the day after but waiting over a week with no response to any call or email is extremely poor, being such a large freight company one would think they would have a better tracking system and answer customer in a timely manner not hang up on them.

and just received an update from the company that sent my parcel direct freight have lost my package so if anyone needs to send fright out i would highly recommend not using direct freight F****** poor customer service with shipping

Left an expensive bike outside the building, didn't even buzz the apartment for us to come down. Irresponsible drivers. Don't trust them

Very poor delivery services. They said they delivered my very costly parcel but I didn’t receive that. I didn’t give them authority to leave my parcel. Even they didn’t call or message when they deliver my parcel. I was all day home that day. But still didn’t see my parcel outside when they said they kept after few days when I called them. Looks like these guys are taking people’s parcels at their homes. Very disappointing and stressful. Not reliable.

Undelivered days late, causing a cancellation of critical contractors before holiday season. No tracking update. No ability to contact.

There is now a business who I will no longer use due to their reliance of this company

No communication to let you know they have your parcels. Then when you track it says it's been delivered but has not been delivered to my house even though I have been home all day. Where is the picture to show that it has been delivered.

Supposed to be express, rightyo.
The tracking is completely useless, doesn't even include details on where the package has stopped or where it currently is.

Hopelessly useless this company should not have express in its name. waiting for a parcel from Sydney to Cowra. If i could give you no stars then thats what i'd do
supposed delivery date according to their track and trace system 21/11/24, in Orange depot 28/11/24 no updates since, latest date for delivery 29/11/24 You need to overhaul your company and its policies. in my opinion if you cant deliver an item on time the the customer should get a full refund

I had a parcel delivered on the 18th of November, the delivery driver asked if I could help given the number of items 9 in total, I carried 8 out of the 9 and one was dropped from the rear of the truck onto the floor by the driver. Good job it wasn't breakable, I then started to check my items and there was one missing, this was delivered the following day as it was left on the vehicle?? Another delivery on the 26th of November, over $3000 worth of electrical equipment left at my front door for all to see which ended up surprise surprise being stolen. No notification of intended delivery or notification of delivery on the day, spoke to customer service after being on the line for over 30 minutes before someone picked up who showed no remorse or compassion about my items and claimed it was the sender's responsibility. I was told I had to make a police report and follow up with the sender. Another delivery yesterday 28th of 2 items that were scanned at the depot and only one was delivered, chased up today and they don't know where the item is. This company is a joke, no organization, no customer service of sorts, lazy drivers who deem a front door a safe and acceptable place to leave valuable items at and have no come back or responsibility by Direct Freight!!!

It took one hour for this response on my 1 star review unlike my emails with them which seem to be on the we are never responding time frame. I’ve made numerous phone calls and emailed still waiting. Once again don’t use this company if you have other choices.

Reply from Direct Freight Express
2 days ago
Hi Gil, we are so sorry to hear about your experience. I would suggest calling our lovely customer service team on 1300 347 397 or emailing customer.service to assist you with any updates on your delivery. Thanks

I ordered a printer through this platform. I found out the actual supplying company was OZ Toner. The printer was a large item at a reasonable price at the time. Once paid, I thought it would take a few days. I followed it up after a week. To my surprise, they had already attempted delivery twice. The weird bit I thought was that no notification had been left of the attempted delivery. I contacted Bunnings Marketplace, who informed me it would be redelivered. I asked for delivery after 5.00, response sorry no can do. I enquired about delivery on the weekend, response sorry no can do. I then arranged to change my schedule and be home. No delivery. I then said I could leave my gate unlocked (which is not a great thing around my area, as thefts occur). Still no delivery. They said they called my number, but there was no message or text on my phone) I followed up twice more and waited. The item was back at the depot or returned to the seller, and it would cost another $50.00 to resend.
Suddenly, my good buy was the same as the competition, and it cost me time and angst. I questioned why they didn't use a delivery company that called, texted, took photographs, or at least left a notice of their attempt to deliver. It made me very suspicious and untrusting of the system. I then asked for a refund and was told I would not be given a refund and that paying for the extra delivery was the only option. Very frustrated, I paid the extra$50.00 and followed the tracking meticulously. The delivery guy arrived and was acting like my gate was locked. I am sure he would have driven away if I had not come out and unlatched (not unlocked) the gate. The whole experience was poor and frustrating and more costly than purchasing elsewhere. I would not recommend the platform at all, and the only reason they get a star is because you can't get less than a star.

Absolutely disgusting service item transported to a local depot 6 days ago. No one can communicate with him I am not at all happy of no word tomorrow I want a refund I paid for delivery

If they are so busy get an extra driver

Totally nothing I can do except complain here

Hopeless. Twice this company left my delivery at my front door, without an Authority To Leave given on my order. With the amount of deliveries stolen from people's front doors/ verandahs etc, this company needs to take more responsibility to deliver packages as instructed at time of purchase. No authority to leave means No authority to leave !!

Item weighing over 100 kilos delivered by one driver who said he did not have a trolley and wanted me, a 64 year old woman, to help him carry it up a long, steep driveway. Knowing how desperate my husband was for item, I tried to help and it fell on my right hand. After contacting Customer Service who wrote (16th Sept) that the State Manager would address the issue, we have been fobbed off. Our emails and constant phone calls are no longer responded to.

Multiple days late despite having had the package in the same city for what will soon be 6 days on an order that was time sensitive

Customer service non existent and absolutely no updates on scheduling. Absolutely awful

As a recipient who has parcels delivered frequently from all over Australia, Direct Freight Express is by far THE best courier company out there atm in terms of speed, following delivery instructions and driver and company (but especially driver) communication!

Totally incompetent, misdirected parcel but couldn't provide timely updates and failed to apologise, DO NOT USE THIS COMPANY

Paid extra for express delivery and package never arrived on due date (Wednesday). Next day (Thursday), called the company in morning, was on hold for 11/2 hours and then cut off. Tried again that afternoon and was told my package is with another agent and they can't seem to get through to them. Rang back the next morning (Friday) and was told the said agent wouldn't be delivering until the Monday. Had to drive a 2 hour round trip to collect.
No Sorry, No nothing. They just don't care.